Christopher Butler

ad1i1l@r.postjobfree.com 310-***-****

St. Louis, Missouri

SUMMARY

Business Analyst with 7 years of experience gathering requirements, utilizing ITIL frameworks, Visio, testing/UAT, working within a team. Excellent verbal and written communication skills. Acts as liaison between stakeholders and IT, writes user stories and works with vendors. Well versed in IT Product methodology. Bachelors degree in Information Technology.

SKILLS

●7 years experience as a Business Analyst

●Gather requirements needed and document changes that need to be made, act as liaison between stakeholders and Software Developers including writing user stories for support issues and enhancements.

●Utilized ITIL framework in infrastructure projects and focused on the service operation and day-to-day activities

●Used Visio to draw up plans for infrastructure projects and workflow mapping.

●Extensive training in Agile management (Trello, Ahha, and Microsoft Teams).

●Experience Testing/UAT In a sandbox or test environment to test applications and reports.

●Change Management Experience through standard change request system using approval process.

●5 years experience working with vendors and vendor support

●7 years experience creating reports with T-SQL Queries, creating and modifying SRS reports, and Power BI Reports and Dashboards.

●6 years experience creating, maintaining and troubleshooting database logs and database issues

●Extensive training with hands-on experience in SDLC processes

●5 years managing, mentoring and training fellow employees

PROFFESIONAL EXPERIENCE

Product Specialist/Business Analyst August 2021 – October 27, 2023

Bayer Crop Science (Contractor), St. Louis, Missouri

●Gather requirement and act as liaison between stake holders and Software Developers including writing user stories for support issues as well as enhancements.

●Supply updates on project progress to Stake holders on a regular basis.

●Test features in developer environment and non-production environment.

●Used Agile methodology for deployments by creating featured stories and participating in workshops to point the story and refine for development.

●Used Visio and Mirro for workflow development.

●Write and update support documents and training modules.

●Write release notes for product updates and update product pages.

●Update and write reports as needed.

●Support end user issues as needed for Products that I have stewardship over.

●Train End Users on product and new product updates.

Business Analyst September 2014 – August 2021

WEIR Minerals Lewis Pumps (Employee), St. Louis, Missouri

●ITIL framework was used in the infrastructure projects and focused on the service operation and Servicer transition for day-to-day activities

●Test scripts and features before deployment using non-production environments and sand box (local) environments.

●Used Visio to draw up plans for infrastructure projects and workflow mapping.

●Work closely with IT management to set goals and meet infrastructure requirements – Lead projects on re doing network wiring for our shop floor along with working with infrastructure group on upgrading switches. Also lead a project for an office move along with setting up infrastructure requirements along with other IT needs.

●Work with outside software vendors for product support and licensing.

●Create T-SQL Reports and Creating and modifying SRS reports.

●Create and maintain Power BI reports.

●Supported SAP ERP in manufacturing environment along with integrated tools for machine time keeping matrix and scan guns to streamline processes to get parts to machines.

●Lead a project moving Dynamics CRM database to new database server and worked with Infrastructure, Business solutions team, along with outside vendors to complete the move in a transparent matter and lead the UAT.

●Met software and hardware needs of IT users.

Systems Administrator July 2008 – September 2014

John Deere (Contractor), Torrance, California

●Train and mentor site employees in various site applications.

●Work with management to identify opportunities to increase efficiency and create business processes that support product function.

●Manage multiple projects, server relocation and installation, and Web page to database communications.

●Monitor and troubleshoot automated reporting services.

CERTIFICATIONS/ EDUCATION

University of Phoenix, Phoenix, Arizona 2011

B.S. Information Technology

Specialization: Networking

HP Certified 2013

MCSA (E Messaging) 2008

A+ Certification 2002

VOLUNTEER EXPERIENCE

President of Men’s Organization 2015 – 2020 Hillsboro, Missouri

●Lead over 40+ members

●Set annual budget for organization activities and functions

●Work with fellow auxiliary presidencies to lead community service opportunities in various fields including safety training and disaster relief and recovery

●Appointed and trained committee members, compiled monthly statistics-based reports and led volunteer efforts in surrounding communities

Church Mission Leader 2011 – 2014 Palos Verdes, California

●Led group of 7-10 volunteer missionaries

●Conducted weekly training meetings, set and completed goals, completed statistical reports and coordinated efforts with other church auxiliaries to further missionary work within the congregation

●Planned, organized and taught workshops on leadership, goal setting, community support and emergency planning

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