Lisa Oleksiuk

**** * ********* *** ***#*

Chicago, Illinois 60622

Home: ***- ***- **** ****: 773- 690- 2419

ad1i0k@r.postjobfree.com

Objective A challenging position utilizing abilities developed through my experience and education, with the opportunity for professional growth based on performance.

Experience Oracle University, Chicago, IL 2004- 2011 Customer Service Administrator

In charge of an OU Education Center, coordinated all administrative and technical issues for center:

■ Maintain computers in classrooms and servers used for classrooms by remote and onsite access. Responsibility includes hardbooting, replacing defective systems, and troubleshooting to peripheral level. Work extensively with tech support to troubleshoot all systems (desktops, NAS, networks). Daily and preventive maintenance including "softboots" and system cleaning (rebuilding OS as needed). Coordinate repairs to the edcenter via phone and online ticketing system with internal and external suppliers including shipments, resource allocation.

■ Responsible for achieving a successful and excellent experience at the Chicago Education Center for all instructors, co- workers, consultants, students and potential clients. Administered daily scheduling of classrooms for resource optimization.

■ Assist students with OU registration and local resources. Maintain class logs.

■ Maintain facility overall and classroom set ups including supplies, software, hardware, office supplies. Order catering, beverages and all hospitality supplies as needed within the facility. Microsoft Corporation, Chicago, IL 2001- 2004

Facilities Administrator, Microsoft Technology Center

■ Responsible for maintaining a high level of customer service to Microsoft employee’s, partners, vendors and guests using all Microsoft products: Outlook, Word, Excel, PowerPoint, and Access.

■ Maintained facility security procedures as well as general maintence of the facility: phone setup, new hire procedures, lighting and HVAC issues, conference and event hospitality, office supplies and beverage/snack provisions.

■ Assisted with software procurement and marketing supplies by providing and keeping inventory of these items for ready access by Microsoft staff.

■ Provided conference and event hospitality including scheduling and monitoring conference room usage through Outlook Calendars, as well as providing VTC equipment, polycom phones, and projectors to clientele when necessary. General room setup, ordering catering, and readying spaces ensuring a successful experience for users.

America West Airlines, Tempe, AZ 1997–2001

Operations Coordinator

■ Responsible for monitoring call center staffing levels in accordance with operational commitments to percentage of calls handled.

■ Maintaining ASPECT database

■ Producing reports

■ Assisting supervisors and Tour Sale Representatives in operational functions. Robinson’s May, Scottsdale, AZ

1996- 1997

Liz Claiborne Specialist

■ Retail/Clientele. Reported on Liz Claiborne sales trends.

■ Responsible for merchandising in accordance with both Robinson’s May and Liz Claiborne’s specifications.

■ Maintained specific clientele by informing individuals of upcoming sales and new merchandise arrivals Insight Inc., Tempe, AZ 1994- 1997

Direct Account Executive

■ Handled a variety of clientele, including home user, small businesses and corporations throughout the United States, using “Integrity Selling Skills” to sell computers through direct marketing. Education Masters Of Information System Management, Keller Graduate School, Chicago, IL Graduation 2011 Bachelor of Science in Business Adminstration, B.S., Business Information Systems, DeVry University, Chicago,IL, Graduated 2007

Skills MS Office Suite, Java, VisualBasic,HTML

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