Objective: Seeking a full-time position in the consulting field to enhance and further my career by utilizing skills and knowledge gained during past employment and education.

SUMMARY OF QUALIFICATIONS

●Excelled under pressure while handling multiple interruptions and adjusted level of priorities.

●Fluent in English and Korean and able to speak communicational Japanese

●Created and executed team budget on quarterly basis.

●Ability to multi-task in a high paced business environment.

●Proficient in Microsoft office Suit and Outlook.

●Strong organizational, analytical and problem-solving skills

PROFESSIONAL EXPERIENCES:

VILLAGE CARE Remote

Intake Representative 09/23- 11/23

UNITEDHEALTH CARE GLOBAL Remote

Senior Customer Service consultant 05/22- 06/23

● Provided translation service, Global Health plan information to members as needed

●Provided coached peer and assisted team leaders as needed in course of work performance.

BUYK INC N.Y, N.Y.

Assistant store manager/ Inventory Specialist 10/21- 05/22

● Responsible for accountability of goods including accept, restore and disseminations

Health First health care company N.Y, N.Y.

Translator /Medicaid Enrollment specialist 03/16 - 06/20

●Provided translation service, well-care, and other Health plan information to members as needed

●Provided coached peer and assisted team leaders as needed in course of work performance.

Allied Barton Security Services

Airport Security Agent 03/14 - 12/15

Responsible for security of LaGuardia Airport. Duties includes deter, prevent, and for safe operation.

Verizon Telecommunications Inc. Queens. NY.

Senior Customer Service Representative/Acting Team leader 02/97 - 05/10

●As an acting Team Leader and Coach, supervised 20 employees in a call center environment.

●Monitoring coaching customer service activities and Average handling time

●Obtained necessary training for conflicts resolution and to resolve numerous other diverse conflicts.

●Ranked top 10 percent in sales within the department several times in a given year.

Oscar Deli and Grocery Inc Bronx. NY

Procurement Officer 02/90 -05/94

● As an owner family member served as a Procurement office in the Family-owned Grocery Store

United States Army

New York National Guard (Medical Specialist) 02/90 -07/93

●As a Medical Specialist responsible for the health of an infantry company that comprised of 185 personnel.

●Awarded National Defense Ribbon.

Active-Duty Service (Medical supply specialist) 11/85 - 11/89

● Responsible for the logistics and security of medical equipment and other medical supply for a 460 Soldier infantry battalion and Martin Army Community Hospital at Fort Benning, GA.

●Awarded Good Conduct Medal, and Honorable Discharge.

EDUCATION:

B.A. Degree in Psychology

State University of New York, Buffalo University 09/93 - 06/95

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