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Customer Service Call Center

Location:
Medina, OH
Salary:
$20 an hour
Posted:
November 28, 2023

Contact this candidate

Resume:

KEITH A. RASEY

234-***-****

ad1i0f@r.postjobfree.com

OBJECTIVE:

Customer service position in a stimulating environment that allows me to use my seasoned listening and communication skills to serve others

PROFESSIONAL SKILLS AND EXPERIENCE:

Pastoral Counseling *Fully present with patients and family

*Engaged in grief counseling

*Individualized spiritual assessment

*Created spiritual clinical notes

*Participate in IDG meetings

*Grief resources for team and patients

*Advise on Advance Directives

*Authored and presented CE workshops

*Enabled transpersonal transitions

*Structure crisis counseling

*Coordinated funeral planning and presiding

*Involved in community and client relations

*Plan, coordinate and conduct memorial services

*Coordinate and conduct spiritual care for team

*Utilized psychoneurolinquistics to individualize care

Organizational: *Created and managed a call center for a mortgage

company; this included operating the predictive

dialer

*Organized and founded statewide retiree entity

*Founded day care

Management: * Led paid and volunteer staff of non-profit organizations

* Developed budgets and directed campaigns to

fund them

*Formulated strategies to develop customer

base of clients not tightly tied to business cycle

Communication: *Created and delivered over 10,000 public

presentations for all ages (workshops, on boarding)

*Newsletter development, creation, editing and publishing

*Developed and managed web site

*Developed multimedia marketing collateral

EDUCATION:

Master of Divinity, May 1980

Yale University, New Haven, Connecticut

Parish Ministry concentration and Honors

Bachelor of Science, May 2010

Kent State University, Kent, Ohio

Gerontology: Long Term Care Management

Organizational Development and Leadership, 1994

Certificate

Southern Methodist University

Bachelor of Science, History/Economics, 1976

Eastern Michigan University, Ypsilanti, Michigan, History Honors

Clinical Pastoral Education: One unit earned at the Connecticut Mental Health

Center, 1978

INTERESTS:

jogging and bicycling, cinema and theater, reading

about culture and history, travel

WORK EXPERIENCE

04/15/2022 to 04/23/2023 Harmony Hospice, Beachwood, Ohio

04/25/2020 to 03/01/2022 Brookdale Hospice, Columbus, Ohio

2/1/20 to 3/16/2020 Chaplain/Bereavement Coordinator, Incare Hospice

6/1/19 to 2/01/2020 Chaplain, Brookdale Hospice, PRN

7/9/2016 to present CEO, People First Horizons, LLC

1/2017-8/2017 Chaplain, Mercy Hospice

8/2013-7/9/2016 Chaplain, Pathways Hospice

9/2008 – present Principal, People First Consulting LLC

7/13/2011-10/17/2011 Chaplain, ViaQuest Hospice

7/15/10-7/13/2011 Spiritual Care Counselor, Aseracare Hospice

9/2009 – 4/2010 Administrator in Training, Intern, St. Joseph’s Continuing Care Community

5/2007 – 9/2008 Marketing Strategist, First American National

Commercial Services

6/1996 – 5/2007 Principal, Convenient Closing Services

6/1988 – 6/1996 Associate Pastor, Pastor, Senior Pastor, East Ohio

Conference, The United Methodist Church

PUBLISHED BOOKS AND ARTICLES

The Landscapes of Our Patients’ Journeys

Polar Bear Angels

Polar Bear Angels II: TheHospice Tales

“The Death Attitude Profile Revised as a Tool for Spiritual Care in Hospice”

Plainviews

“How a Hospice Chaplain Works with Patients and Families” EFuneral

“How to care for a Muslim in LTC” for Medical Update for LNHA’s

“Caring for a Member of the LDS in LTC” for Medical Update for LNHA’s

“Culturally Competent Care” for Medical Update for LNHA’s (in process)

“Religion 101” for LNHA’s through Medical Update

“Religion 102” for LNHA’s through Medical Update

“Circuits, Macrophages and Bees: The LTC as a Living, Family System”

“The Frankenstein Frolic: Leading Your Organization Toward Healthy Functioning” (in process)



Contact this candidate