Allen K. Phapornchai

SUMMARY

Passionate and solution-driven IT professional with extensive experience in IT technical support, cybersecurity, with a focus on intruder detection. Expertise includes

document management, system implementations, and strategic planning. Proven track record of leading diverse teams and exceeding performance targets while promoting a positive culture in fast-paced work environments. Adept at cultivating relationships with multilevel stakeholders and driving organizational growth. Bilingual (English and Thai). EXPERTISE

Core Competencies: Project Management IT Security Requirements Risk Mitigation Regulatory Compliance Requirements Gathering Data Warehousing Data Analysis Dashboard Creation Reporting & Analytics Process Improvement Troubleshooting Problem Solving Technical: Azure Active Directory Microsoft Intune Microsoft Entra ID Amazon AWS Cloud Core Products Office 365 Admin Jira Confluence Google Admin HubSpot SonicWall Unifi FileCloud Visual Factory Tableau Apache Web Server MySQL Oracle SQL CMMC Framework Siebel Analytics Microsoft MCSE MSP Management Tools: Kaseya RDM IT Glue Documentation Software Datto Cloud backup solution Sophos Office 365 Management Windows GPO Management VOIP Phone System RapidFire Tools IT Network Assessment PROFESSIONAL EXPERIENCE

System Administrator / Network Administrator

Xos Trucks Inc. / Los Angeles, CA / June 2022 – Present

• Manage over 450 users, in office and remote and their laptops. Manage IT tickets in Jira using Microsoft Intune, Office. Own the company’s IT Helpdesk responsible for IT asset management.

• Own the company’s network infrastructure. Manage, plan and update Xos network infrastructure at two sites (HQ in CA and factory in TN).

• Manger over 26 SonicWall APs and 16 Ubiquiti APs and over five wireless networks, 26 Ubiquiti and SonicWall Switches, and four HA SonicWall FireWall.

• Configure and manage company’s cybersecurity posture using Microsoft Entra ID Security, SonicWall Firewall, IotSecure, and Domotz.

• Manage the company’s security system using Avigilon network video monitoring applications controlling 32 IP cameras.

• In charge of IT onboarding process (understanding of applications used, cybersecurity, getting help, issuing IT equipment) for new employees.

• Create network alerts for monitoring critical infrastructure devices errors and creating action steps to remediate the problem.

• Creating data dashboards using Tableau, Jupyter Notebooks using python scripts. Technical Support Specialist, Level I & II

TeamLogicIT / Mission Viejo, CA / Aug 2020 – May 2021

• Spearheaded processing and resolution of 20+ incoming tickets using Autotask––achieved 100% resolution rate, under 24 hours

• Updated relevant information in IT Glue (document management software) to improve organization after company acquisition

• Managed and reviewed Windows 10 pc for patching and updates to ensure latest updates and security patches for 400+ computers

• Performed troubleshooting of network connection issues (VPN access, Remote Connection) both virtually and on-site

• Implemented virtual communication platforms for 20+ executives as a response to the COVID-19 Pandemic

• Involved in planning for of CMMC Framework compliance requirements support for CUI data in DIB subcontractors Managing Director / Co-Founder

Addon Square Co., Ltd. / Bangkok, Thailand / Mar 2011 – Mar 2020

• Launched a storage solution company, servicing the entire Thailand market––became the #1 seller of outdoor storage cabinets in Thailand

• Secured deals with Lifetime Products, Daiken Japan, and Optimus––driving a 10 – 20% increase an annual revenue, year-over-year Allen K. Phapornchai

626-***-**** ad1i08@r.postjobfree.com Covina, CA /in/allen-phapornchai/ Allen K. Phapornchai

• Led business development, custom-design, manufacturing, operations, financial, legal, import/export, and technical functions

• Created business plan and marketing campaign to penetrate a new market as the official distributor for leading storage products manufacturers

• Developed custom, high-end solutions for customers such as sheet metal storage sheds, storage building, metal carports, and boat ports

• Cultivated relationships and presented regularly to executive client stakeholders to establish new business Sales Director

Anunda Technology Company Limited / Bangkok, Thailand / Sep 2010 – Apr 2011

• Negotiated a tri-party deal between software developer (CCPU, United States) and chip vendor (Octasic, Canada) to develop next generation product for the super-femtocell (with real-time processing to receive 4G)––developed master project plan and interfaced with executives

• Demonstrated product features and functions to prospective clients globally to secure new business and execute sales

• Served as compliance lead––navigating NDA clearance with non-fab software vendors, chip vendors, and legal counsel

• Traveled globally and negotiated contracts for new ICS Repeaters for customers in the Maldives (Wataniya) and Sri Lanka

• Spearheaded new product introduction strategy for products such as the FSR, and base station to the Thai domestic customers IT Consultant

Principal Independent IT Consultancy / Bangkok, Thailand / Feb 2009 – Jun 2010

• Managed a team of 3 contract developers––delivering custom IT solutions to client customers throughout Thailand

• Developed digital marketing strategy for a new digital media business unit for a $10M advertising agency––secured deals with 2 major accounts

• Orchestrated project plan with custom KPIs for new business unit to successfully transition from paper/print media to digital media.

• Provided executive coaching on digital media solutions across Asia and how best to leverage new digital technology to accelerate growth

• Served as Regulatory and Compliance advisor for OEM manufacturers to navigate global governmental agencies’ constraints for data traceability

• Implemented ID/2D barcode solution with data collecting stations for inventory queries, data traceability and certificate of assessment data COO / Vice President, Business Development

D-Best Holdings / Bangkok, Thailand / Aug 2006 – Feb 2009

• Led operations for a top travel-related ticket services company in Thailand, generating $100M+ annual revenue

• Orchestrated a new business venture with ACPRail International to sell global rail pass in Thailand, driving $500K in new revenue

• Partnered with Thai Air Asia to sell discount airline tickets in addition to related travel ticketing services, increasing revenue by 3 – 5%

• Led enterprise core technology projects such as ticketing invoice system (custom-developed in-house), accounting system (custom-developed in- house), CRM solution (Open Bravo), HRIS system (Tiger Soft) and new voice communication system (3CX and Asterisk VOIP)

• Managed acquired assets of Worldspan (Thailand), a CRS/GDS Airline Ticketing Reservation System with 60+ active customers Technical Account Manager

Oracle Corporation (Thailand) / Bangkok, Thailand / Feb 2006 – Aug 2006

• Led Oracle CRM implementation for the largest telecom mobile operator in Southeast Asia (AIS)––served as project liaison to monitor, escalate, and resolve any technical issues interfacing with Technical Oracle teams and client customers

• Conducted weekly executive briefings to measure performance and provide status updates for projects

• Provided domain expertise in leveraging the data resources to optimize and build enhanced revenue streams

• Translated VOC to technical teams and delivered value-added products to the discriminating “platinum” client customer base Siebel (CRM) Application Developer / Infrastructure BT Infonet Corporation / El Segundo, CA / April 1999 – Sept 2005

• Manage the Analytics Administrative group, with responsibility to manage user privileges in the Siebel Analytics environment

• Analyze business processes to aid users in creating Analytics requests (reports) and dashboards

• Conduct instructor-led training for Analytics Power users Training Courses

• Technical liaison between the developer and operations teams in the application development and migration process Allen K. Phapornchai

• Principal technical coordinator for Infonet’s CRM implementation ($15million project with over 1,000 users) Head Technical Support Staff PC/LAN Support

Infonet Corporation / El Segundo, CA / Feb 1997 – April 1999

• Team leader for PC/LAN Support group (four technical staff) responsible for supporting over 500 users

• Responsible for solving various hardware-software issues that the users encountered

• Assisted in the development of an automated tool and procedures to improve efficiency in the PC/LAN Support group

• Responsible for testing PC software/hardware to determine Y2K compliance

• Managed and supervised the migration of Windows 3.1 users to Windows 95 and Windows NT PREVIOUS EXPERIENCE

PC Assembly Technician and Sales PC Club

TRAINING & CERTIFICATIONS

Cisco CCNA Certificate (In Progress)

CompTIA Network+ Certificate (In Progress)

UCLA Cybersecurity Boot Camp CompTIA Security+ Certificate North American Computer College Microsoft MCSE Certification and Training EDUCATION

University of Southern California Marshall School of Business Master of Business Administration (MBA) Emphasis: Entrepreneurship University of California, Santa Barbara

Bachelor of Arts: Asian Studies

LEADERSHIP

Olympic Official (Starter) 2020 Tokyo Olympic Canoe Slalom Event Head of Canoe Slalom Judging and Timing Group Rowing and Canoeing Association Thailand (RCAT)

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