MERRI LYBRAND

*** ******* ** ******, ** ***** C: 803-***-**** ad1i03@r.postjobfree.com

SUMMARY

Seasoned Administrative professional familiar with clerical areas, accounting procedures and records management requirements. Positive, upbeat and dependable team player with an analytical, resourceful and adaptable approach to solving routine and complex problems. Looking for a challenging new role with the opportunity to make a lasting impact.

SKILLS

Schedule management

Strong interpersonal skills

Problem resolution

Invoicing and billing

Multitasking and prioritization

Records management systems

Documentation and reporting

Employee training and development

EXPERIENCE

03/2005 to 05/2007

Customer Service Manager

Resort Reservation Specialists Lexington, SC

Resolved customer questions, issues and complaints.

Interviewed, hired and trained new quality customer service representatives.

Trained staff on operating procedures and company services.

Limited customer inquiry delays by efficiently scheduling staff across 2 shifts.

Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.

Provided top quality control and eliminated downtime to maximize revenue.

07/2009 to 11/2018

Customer Service Administrator

Jones & Frank Columbia, SC

Answered the phones for the main switchboard when the operator was at lunch or unavailable.

Regularly updated the customer service database to reflect new information including address changes and contact details.

Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.

Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.

Performed data entry, records oversight and issue resolution for a team of [18] customer service personnel.

Developed empathetic client relationships and earned reputation for exceeding sales goals.

Communicated information to customers about product quality, value and style.

Managed quality communication, customer support and product representation for each client.

05/2007 to 04/2009

Accounting Specialist

PenServ Plan Services Inc. West Columbia, SC

Supported department staff by performing a wide range of clerical and administrative tasks.

Gathered information and entered data into computer system.

Reached out to customers to verify information and follow up on issues.

Used advanced software skills to produce high-quality documents, reports and presentations.

Analyzed costs and revenues to project future trends.

Created and distributed updated customer statements.

Performed research and due diligence to resolve issues in a timely manner.

05/2020 TO CURRENT Customer Service Advisor

Wells Fargo Bank N.A. – Columbia, SC

Responsible for filing disputes, maintaining account records, ensuring the flow of transactions as well as servicing requests daily.

Responsible for providing efficient information via phone call.

Filling out and turning in time sheets.

Analyzing data and monetary patterns for customers.

Identifying fraud and unusual activity.

Efficiently completing reports and reflecting metrics required by corporate.

EDUCATION AND TRAINING

1993

High School Diploma

Airport High School West Columbia, SC, United States

Ranked in Top 15% of class

Lockscreen Recipient

2024

Associate of Science: Radiology

Midlands Technical College West Columbia, SC, United States

Minor in Surgical Technician

3.76 GPA

Honor Roll Spring 2010

Honor Roll Fall 2011

Honor Roll Spring 2012

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