Customer Service Quality Control

LaKesha Wilson

**** ******* *****

Arlington, TX 76017

Phone 817-***-****

******************@*****.***

Summary of Qualification:

Polished, professional customer service

● Certified manager

● Training manager

● Computer literate; trained in telephone techniques Professional Experience:

DHL E-Commerce

Quality Control

04/2019 - Present

In 2019, I was promoted to a Quality Control position, in this role my duties are to time sorters and audit DDU runners. I handle a number of daily objectives such as; printing labels, checking the quality of mail that has been sorted, and also making sure every box has proper TU's and place cards. Domestic Sorter

10/2017-04/2019 Grand Prairie TX

As a domestic sorter my duties were to sort above 22 pieces of mail a minute while ensuring the mail meet its destination. While working I maintained a clean and safe work environment for my peers as well as myself. Throughout my work day as a sorter I also cleaned and properly labeled carrier bags. McDonalds- Grissett Enterprises LLC

Guest Service Training Manager

5/2010-10/2017 Arlington, TX

Provide prompt, courteous and excellent service at an acceptable cost to all customers and operate in accordance with the company's Statement of Business Practices, Affirmative Action Diversity and other standards. Actively cooperate and interact with all entities of McDonalds Key Accomplishments:

Maintain a high level of customer service by being proactive in communication with customers.

Assisting customers to have a great experience while dining in or carry out

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Received class contributor award

Responsible for great scores for corporate inspection LaQuinta Inn

Service Control

4/2009-5/2010 Arlington, TX

Responsible for making breakfast for the guests, I cleaned the hotel rooms to make sure guests were comfortable. I made sure the guest needs were met at a high level of professionalism. Key Accomplishments

Making sure any questions or concerns the guest make have were answered quickly

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Alfred Angelo Bridal

Floor Supervisor

8/2007-1/2009, TX

I was responsible for inventory/merchandising. I assisted consultants in making a brides day come true when shopping for a bridal gown. I protected company assets, made schedules as well as shipping and receiving.

Key Accomplishments:

Recognized as employee of the months (3) months straight

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Hollywood Casino

Floor Supervisor

11/2001- 6/2007 Shreveport, LA

I was responsible for protecting company assets. I maintain the safety of patrons and employees. I was an overseer of table games.

Table games Dealer

4/1998-10/2001

I was responsible for protecting company assets. I dealt with all the table games at the riverboat. Education:

4/1994-5/1995 Captain Shreve High, Shreveport, LA

8/1991-4/1994 Pleasantville High, Pleasantville, NJ Completed 4 -Years of general studies, diploma obtained. Skill Name Skill Level Last Used/Experience

Customer Service Expert Currently used/30 years

Call Center

Service Operations

N/A N/A

Complaint Handling /

Dispute Resolution

Expert Currently used/14 years

Data Entry / Records Management Expert Currently used/25 years Multiline Phone Use Expert Currently used/3 years

MS Word, Excel and Access Expert Currently used/12 years

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