Customer Service Dining Room
Resume:
Kristy Nelson
Honor, MI
************@*****.***
Personable, energetic, and self-motivated individual looking to use technical and customer service skills to support coworkers and clients.
Authorized to work in the US for any employer
Work Experience
Owner
KLN MAID SERVICES LLC - Traverse City, MI
May 2015 to Present
Scrubbed and sanitized bathrooms paying extra attention to corners and under the seat. Sanitizing remotes, door handles and other fixtures. Knowledge of cleaning products and chemicals.
Filing reports for broken and missing items.
Specialize in vacation rental, turn over and regular cleanings. Cleaned move out and construction homes, including scrubbing baseboards, walls, detailed cleaning of drawers and fixtures.
Server/Hostess/Bartender
Crystal Downs Country Club - Frankfort, MI
May 2023 to October 2023
Prepared dining room for diner service according to fine dining protocol. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Assisted guests with making menu choices in an informative and helpful fashion. Skillfully promoted items on beverage lists and restaurant specials. Ensured that customers received respectful and professional treatment at all times. Adopted a personalized approach, interacting with regular customers and memorizing their usual orders. Arranged all assigned rooms and necessary workstations for both a la carte and buffet dining. Personal Assisant/housekeeper
JUDY YANOVER - Traverse City, MI
May 2018 to October 2021
Scrubbed and sanitized bathrooms paying extra attention to corners and under the seat. Sanitizing remotes, door handles and other fixtures. Knowledge of cleaning products and chemicals.
Duties included laundry, dusting, vacuuming, mopping, sweeping, dishes, bathroom cleaning and organizing.
Take dogs on walks, runs and assure their happiness while they are away from their owners. Cleaned animals’ quarters, supplied food, water and personal care for the dogs. Server/hostess
BOONES LONG LAKE INN - Traverse City, MI
June 2006 to October 2019
Displayed advanced customer service competencies in every position held; ensured all guests received prompt and attentive service.
Thrived within high-volume environments, serving up to 150 guest per shift. Earned a reputation as an expert in handling difficult and hard-to-please guests. On numerous occasions, turned unhappy guests into raving fans.
Educated customers on menu items and daily specials, while offering my personal recommendations based on their feedback.
Execute top-quality customer service, including greeting guests in a friendly manner as they arrive, receiving orders, and accommodating in needs and requests. Orthodontic Assistant
DR. RONALD LINTS DDS ORTHODONTIST - Traverse City, MI December 2012 to February 2014
Advised and educated patients regarding diet, hygiene and effective disease prevention methods. Inspected medical instruments and equipment to maintain proper hygiene and sterility. Monitored patients' condition and progress and re-evaluated treatments as necessary. Continuously maintained proper safety and took precautionary measures to avoid the spread of disease and infection.
Developed open rapport with patients, encouraging them to share questions and concerns. Politely answered phones and scheduled or confirmed office appointments. Set up examination room and dental trays in preparation for examinations and procedures. Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties. Correctly mixed compounds for cleaning or filling teeth. Alerted other staff when patients arrived and prepared records for dentist review. Worked closely with patients before, during and after dental procedures. Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol. Successfully completed OSHA, ADA and HIPAA compliance trainings. Maintained proper universal precautions and infection control procedures at all times. Sterilized dental instruments.
Education
RDA in Dental Assisting
NORTHWESTERN MICHIGAN COLLEGE - Traverse City, MI
August 2011 to December 2012
Skills
• Problem Solving (10+ years)
• Attention to Detail (10+ years)
• Dependable professional, on time for all shifts (10+ years)
• Active Listening
• Technical Knowledge
• Organization and Prioritization
• Patience
• Independent and Resourceful
• fill in wherever needed
• Microsoft Office
• Master in winning over difficult guests
• Positive Language
• Multitasking, with a strong work ethic
• Effective Communication
• Team player
• Serving
• Customer service
• Restaurant experience
• Dental Assisting
• Infection Control Training
• Dentrix
• Medical Imaging
• Residential Cleaning
• Laboratory Experience
• Chairside Assisting
• Eaglesoft
• Cleaning
• Supervising experience
• Laundry
• Housekeeping management
• Management
• Hospitality
• Commercial cleaning
Certifications and Licenses
Registered Dental Assistant
May 2012 to May 2016
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