Tonya Tatum

Kannapolis NC

ad1hy5@r.postjobfree.com

PROFESSIONAL

SUMMARY

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and trainer of employees to maximize productivity. Consistently recognized for hard work, attention to detail and achievement of goals.

SKILLS Team Oversight

Conflict Resolution

Guest Services

Daily Workflows

Food Safety

Customer Complaint Resolution

WORK HISTORY SHIFT MANAGER 04/2022 to 05/2023

Burger King West Caldwell, NJ

Managed schedules, accepted time off requests and found coverage for short shifts.

Trained and mentored new employees to maximize team performance. Excelled in every store position and regularly backed up front-line staff. Tracked receipts, employee hours and inventory movements. Cooperated with coworkers to improve customer experience and manage storefront.

SHIFT LEADER 01/2016 to 03/2021

Dunkin' Donuts New York, NY

Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills. Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Enforced company policies and regulations with employees. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes. Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

SHIFT SUPERVISOR 08/2012 to 06/2015

Walgreens Petersburg, VA

Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands. Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills. Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Collaborated with internal teams to streamline operations across materials handling, production and shipping.

CASHIER 12/2009 to 10/2010

Family Dollar Petersburg, VA

Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns.

Maintained current knowledge of store promotions and highlighted sales to customers.

Monitored self-checkout systems and provided assistance or intervention where required.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

CUSTOMER SERVICE ASSOCIATE 10/2005 to 12/2009

Walmart Colonial Heights, VA

Developed and actualized customer service initiatives to decrease wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Informed customers about special promotions and provided detailed information for various products.

TEAM TRAINER 07/1994 to 10/2005

Arby's Restaurant Petersburg, VA

Delivered feedback to decision-makers regarding employee performance and training needs.

Trained new employees in specific job requirements. Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.

Cross-trained existing employees to maximize team agility and performance.

Taught new team members correct procedures for all areas of operations. Greeted all customers with smile and provided friendly service to professionally handle every need.

EDUCATION High School Diploma 06/1991

Petersburg High School, Petersburg, VA

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