Customer Service Representative
Resume:
Work History Contact
Skills
Todd Jackson
Highly motivated individual with a passion for technology, and continuous professional growth. Actively seeking opportunities for personal and career development. Dedicated to providing exceptional customer service and being a reliable helping hand to those in need. Strong problem-solving abilities and a desire to constantly expand knowledge and skills in technical fields. Committed to delivering quality workmanship and fostering positive relationships with clients and colleagues. Assistant Manager
Xfinity Comcast, Burlington, NJ
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Made hiring recommendations to increase company's
productivity and profitability with quality workers. Mentored team members to enhance professional
development and accountability in workplace.
2023-03 -
Current
Certified Loan Signing Agent
Foundation Title, LLC, Marlton, NJ
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Reviewed client documentation and contracts for
discrepancies and mistakes.
2021-11 -
Current
Sales Representative
Xfinity Comcast, Burlington, NJ
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service. Answered product questions with up-to-date knowledge of sales and promotions.
Presented products and services to prospective and existing customers to meet client needs.
Created successful strategies to develop and expand customer sales.
2022-02 -
2023-03
Consumer Service Representative
Maximus Call Center, Falls Church, VA
2021-05 -
2022-02
Address
Willingboro, NJ 08046
Phone
*.*******@*****.***
Strategy Development
Product Management and
Pricing
Excellent
People Skills
Excellent
Good Work Ethic
Excellent
Customer Service
Excellent
Data Management
Excellent
Problem Resolution
Excellent
Staff Management
Excellent
Education
Hobbies
Identified consumer needs, clarified information, and researched issues to provide alternative solutions. Resolved complex customer issues by identifying source of customer's issue providing resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Functioned independently and made empowered decisions that positively affected customer's experience.
Package Handler
Amazon Warehouse
Amazon Warehouse has taught me how to work for countless hours on my feet
This was also a fast- paced environment as well that exposed me to a lot of new machines and warehouse related activities that I did not experience anywhere else
2019-07 -
2022-02
Customer Service Representative
Gabe's
At Gabes in Mount Laurel, my team and I put the store together before It was officially opened
When it was opened I spent a lot of time as a cashier and a stocker as well
Working in retail during the holidays taught me a lot as well. 2018-10 -
2019-07
Crew Member
Wendys
From cooking to customer service I worked all around this place when I worked here
Wendy exposed me to fast paced situations and quality customer service.
2017-10 -
2018-08
2018-06 Willingboro High School
Computer building and repairs, Car building and repairs, Trying new things.
Employee performance
evaluations
Excellent
Contact this candidate