PENELOPE

REID

ad1hx6@r.postjobfree.com

337-***-****

Aurora, Colorado 80015

SKILLS

Proven leadership skills and exceptional organizational skills

Experience with task managing

Proficient in team communication

Experience in de-escalation and customer service

Proficiency in clinical data collection

Guiding and teaching young children

Diapering and Biohazard training

Safety Procedures

Infection Control

Attention to Detail

Teamwork and Collaboration

Flexible and Adaptable

Behavior Management

Patient Safety Management

Clinical Documentation

EDUCATION

Eaglecrest High School

Aurora, Colorado

Graduate

AP and Honors Coursework

Certified Nurse Assistant Coursework and completion of class

CERTIFICATIONS

RBT - Registered Behavior Technician

PROFESSIONAL SUMMARY

Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.

WORK HISTORY

Babysitting

Communicated positively with children and guardians.

Played games, worked on puzzles, and read books to young children.

Prepared healthy, age-appropriate snacks and meals.

Organized and cleaned home after activities.

Panera Bread - Cashier

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Target - Guest Advocate

Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Welcomed guests on arrival, displaying professional and friendly approach.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Resolved guest complaints and discrepancies in prompt and courteous manner.

Processed guest check-ins and check-outs following procedures for fast turnover.

Oversaw fast-paced front desk operations and guests' needs at busy facility.

Starbucks - Barista Shift Lead

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Controlled line and crowd with quick, efficient service.

Cleaned counters, machines, utensils, and seating areas daily.

Maintained regular and consistent attendance and punctuality.

Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Bright Horizons - Assistant teacher

Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Supported student physical, mental, and social development using classroom games and activities.

Worked with teachers to design lesson plans and coordinate activities for classes.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Hopebridge Autism Therapy Center - Registered Behavioral Technician

Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.

Developed and maintained positive relationships with clients to create safe and supportive environment.

Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.

Applied de-escalation and limit-setting techniques to promote patient cooperation.

Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.

Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Behavioral Innovations - Registered Behavioral Technician

10/2023 - Current

Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.

Developed and maintained positive relationships with clients to create safe and supportive environment.

Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.

Applied de-escalation and limit-setting techniques to promote patient cooperation.

Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

EXTRACURRICULAR ACTIVITIES

Girl Scouts, New Orleans, Louisiana, 12/2018-01/2019, 08/2019-12/2021, Acquire leadership and communication skills through camping and organized events, Understand how to handle money and sales transactions through cookie sales

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