JILL M. ENDO

Austin, TX ● 214-***-**** ● ad1hx0@r.postjobfree.com ●www.linkedin.com/in/jill-m-endo-234b80279

Human Resources – Employee Relations/Training and Development

Seasoned Human Resources professional with outstanding skills in employee relations and training and development. Strengths/core competencies include positive employee resolution methods, presentation skills, labor law knowledge, policy interpretation/development, and team building. Consistently commended for ability to improvise in a group facilitation or training environment. Possesses exceptional ability to resolve conflict and make individuals feel comfortable raising issues.

Training & Development

Presentations

FMLA administration

Employee Empowerment

Employee Development

Employee Relations

EEOC/OFCCP

Human Resources Policies & Procedures

Employment Law

Train-the-Trainer

Performance Appraisals & Evaluations

Client Service

Coaching / Counseling

Talent Management

Safety & Health

Relevant Experience

Southland Holdings, Grapevine, TX and Hybrid (2021-2023)

Senior Human Resources Generalist

Served as EEO Officer/Coordinator and Interim HR Director

Prepared offers, conduct new hire orientation and onboarding

Led all investigations and consultations regarding any harassment/discrimination issues

Developed and delivered training for managers and employees on FLSA issues

OMNI Medical, LLC, Plano, TX (2015-2017)

Director of Human Resources/Chief Compliance Officer

Managed entire HR function for technologists and administration employees that performed services in 7 different states. Managed 2 employees directly and had budgeting responsibilities

Developed entire HR function from the ground up including but not limited to Payroll and Benefits, Policies and Procedures, Joint Commission Compliance/Initiation, Onboarding, Talent Management and Acquisition, Training and Development.

Managed all employee relations issues

RYAN, LLC, Dallas, Texas (2014-2015)

Human Resources Business Partner

Oversaw 350+ employees and worked within group’s budget in 18 practices across United States in the areas of talent management, employee relations, rewards and recognition, employee communications, policy and procedure, compliance, metric and reporting and HRMS.

Partnered with practice leadership and HR team including Legal in successfully handling performance improvement plans and discussions, sexual harassment related issues, age and race discrimination issues, and disability issues.

Developed and managed various human resources strategies and initiatives that included new tools, processes and Human Resources programs such as compensation reviews, an improved management training module and stand up delivery, and a streamlined approach to counseling and decision making.

Identified and integrated new talent management programs, led re-write of all firm job description project and firm intranet review of Ryan human resource policies and procedures.

Led and managed the entire process leading to involuntary termination for over 15 tax professionals at staff, management and Director or Principal levels.

Provided guidance to all leadership levels in finding solutions to employee issues resulting in successfully retaining talent.

TRUSTY CONSTRUCTION, LLC, Lewisville, Texas (2012-2014)

Human Resources Director

Lead entire function of Human Resources (including Payroll) for over 150 employees and assisted CFO with budgets and P&L in 5 locations.

Managed a team of 4 professionals (Human Resources and Safety Departments) and indirectly oversaw accounting employees regarding company payroll.

Provided a new approach to Trusty in terms of performing in a very “hands-on” way to learning the environment, the people and the business very quickly. Held open enrollment meetings at job sites to ensure employees knew they were the most important asset.

Responsible for employee relations issues including sexual harassment, employee and manager misconduct, safety violations and Fair Labor Standards violations.

Additional Professional Experience

JP Morgan Chase, Bank Teller

The Expo Group, Training Specialist

Bath and Body Works, Training and Sales Associate

Deloitte, Manager, Human Resources

ENVIRONMENTAL AND OCCUPATIONAL RISK MANAGEMENT, INC. (EORM), Human Resources Manager

Education & Certifications

Bachelor of Science, Human Resources Development/ Training & Development, Oakland University (Rochester, MI)

Master Certificate in Strategic Organizational Leadership & Management, Michigan State University (East Lansing, MI)

ELI Certified Trainer – Civil Treatment (Active)

Zenger Miller Certified Trainer (Active)

DDI Certified Trainer (Active)

PHR and SPHR Certifications (Expired 12/31/19)

Sitting for SHRM-SCP – Winter 2023

Volunteerism & Community Engagement

Bella House, a pregnancy crisis home, Plano and Dallas, TX

Volunteer Coordinator

Our Lady of Angels Catholic Church, Allen, TX

Stephen Minister/Leader

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