Continuous Improvement Management Analyst

STEPHEN J. UNGER

** ***** **., **** *, Lowell, MA 01852 469-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Highly motivated professional and natural directional leader with a continuous improvement mindset. Seeking an opportunity to join a team that values technical ability. Committed to driving organizational success through problem-solving and driving customer satisfaction through innovative solutions. SKILLS & ABILITIES

• Logic and Problem Solving • Attention to Detail

• Master of Visual Basic and Automation • Proficient in Python

• Programming • Requirements Gathering

• Power BI, Oracle, and SQL • Communication Skills WORK HISTORY

Management Analyst, 08/2017 -- 07/2023

National Visa Center (NVC) -- Portsmouth, NH

• Consulted across departments to provide recommendations and implementations for process improvement.

• Created advanced email technology which was implemented to “incinerate” the email backlogs.

• Massive-scale email data collection, sorting, and processing.

• Automated statistical analysis of data for productivity improvements and technological innovations.

• Created the Congressional Wizard, increasing production by 8x the standard rate while increasing quality.

• Served as liaison between customers, productivity employees, upper management, and our IT department.

• Provided updates and recommendations for instruction manuals as a technical writer.

• Explained complex immigrant visa procedures and processes to Congressional and Senatorial offices as congressional liaison.

• Identified technical issues for individual cases and communicated with other departments and Department of State agencies for resolution.

• Maintained Secret Security Clearance.

Initial Loss Reporting (ILR) Associate, 08/2015 — 12/2016 State Farm Insurance -- Richardson, TX

• Obtained the maximum job competence rating within 5 months.

• Attained resource proficiency in 9 months.

• Achieved the highest distinction for an ILR Associate 7 times.

• Created and supported ideas for process improvement.

• Awarded for innovation implementation.

The Academic Success Center Coordinator, 08/2014 — 06/2015 Campus Apartments, LLC -- College Station, TX

• Supervised and scheduled 20 graduate tutors across the curriculum.

• Tutored in Finance, Microsoft Excel and Access, and accounting.

• First coordinator to be awarded “Master Tutor” status within 1 year.

• Provided technical assistance on computers and printers.

• Created a digital sign-in method using macros in VBA.

• Reduced the overall cost of supplies by 56%.

• Repaired and reconfigured the computers and printers; created a reliable internet connection and improved data transfer rate by over 1000%.

EDUCATION

Bachelor of Business Administration Management, 2011 — 2015 Texas A&M University -- College Station, TX

Overall GPA: 3.45/4.0

EXTRACURRICULAR ACTIVITIES

Rentogether

Texas A&M University -- College Station, TX

• Cofounder

• Accepted into Startup Aggieland, a business accelerator.

• Designed the Rentogether product.

• Content and contract writer.

X-Culture Global Collaboration Certificate

Texas A&M University -- College Station, TX

• Member of a Global Virtual Team that developed a high-quality business plan for a multinational company.

Halliburton Energy Case Competition

Texas A&M University -- College Station, TX

• Evaluated the company and planned its future.

Mays Idea Challenge

Texas A&M University -- College Station, TX

• Created a business plan for a new business venture.

Contact this candidate