JUAN CAMERO

Strategic Leader and Efficiency Expert: Catalyzing success through

innovative collaboration and logistics expertise.

805-***-**** ad1hwm@r.postjobfree.com

https://www.linkedin.com/in/atypical-english-major/ 2421 F Street, Sacramento, CA 95816

SUMMARY

I am an analytical, highly organized, and detail-oriented fulfillment operations manager adept at transforming complex supply-chain challenges into streamlined processes and results-driven outcomes. Known for a detail-oriented, data-driven approach and strong leadership. Laser focused on profitability, I develop and execute strategic plans to drive long term success and ensure satisfaction and retention. I bring years of experience managing customer relationships and high performing teams, evaluating financial metrics, and monitoring key performance indicators (KPIs) to make informed decisions and ensure the efficiency and effectiveness of business operation

EXPERIENCE

Director of Commerce & Logistics 11/2022 - 11/2023 Please & Thank You Sacramento, CA

Managed fulfillment operations for 90+ client storefronts on our platform Increased shipping efficiency 127%, leveraging analytical insights for process optimization Worked with internal teams & clients to scope, develop, and implement new system requirements and define KPIs, reducing client on-boarding from 14 days to 48 hours Overhauled client project management for business critical workflows, centralizing data and streamlining processes to drive a 15% increase in task efficiency and 0 missed deadlines Led accounting team during a critical period, fine-tuning reporting tools & defining record management best practices. Personally reconciled financials as needed for Q1 2023 to ensure accurate reporting in order to safeguard revenue integrity and operational profitability Commerce & Logistics Analyst 04/2022 - 11/2022

Please & Thank You Sacramento, CA

De facto product manager for the company's $25M+ revenue-generating platform, focusing on system requirements, bug fixes, and operating procedure changes Streamlined order management & fulfillment procedures, reducing customer service tickets 19% and improving order deployment time by 25%

Inventory Controller 12/2020 - 01/2022

OnLocation Experiences (Endeavor acquired) Sacramento, CA Coordinated logistics for event merchandise & equipment for high-profile music tours in a customer facing role, providing an on-time parcel delivery rate of 100% Performed analysis to produced detailed forecasting reports, providing data-driven insights that reduced over-ordering by 12%

Commerce & Logistics Associate 09/2019 - 09/2020

Endeavor Sacramento, CA

Identified and articulated operational bottlenecks across multiple departments to drive improvements and efficiency gains

Created project tracking tools for fulfillment workflows, reducing parcel deployment times by 20%

Designed and implemented a reporting framework to supply chain management, reducing the margin of error in ordering by 45%

Customer Service & Logistics Operations Coordinator 06/2019 - 09/2019 Endeavor Sacramento, CA

Addressed customer service issues related to small parcel shipments, leading the team in tickets resolved by 189%

Assisted the department director with operations support, inventory analysis and supply chain management for 75 client e-commerce stores

STRENGTHS

Team Management &

Performance Development

Increased shipping efficiency 127% by

leveraging analytical insights for

performance management and

process optimization

Cross-Functional Collaboration

Worked with internal teams &

customers to scope, develop, and

implement new system requirements

and define KPIs, reducing client on-

boarding from 14 days to 48 hours

Workflow Analysis &

Optimization

Overhauled order management,

leading to a 19% reduction in customer

complaints and a 25% decrease in

order deployment time

ACHIEVEMENTS

Increased shipment throughput

by 127%

fulfillment through the firm's expansion

Improved shipment deployment

times by 25%

This can make or break a customer

experience

Reduced customer shipping

claims by 19%

Customer success is everything.

Improved client onboarding

time from 2-weeks to under 24

hours

Provided significant value & optionality

to clients

Mentor others to foster new

skills and career opportunities

Strong teams reflect good leadership

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EXPERIENCE

Executive Care Relations & Senior Support Specialist 03/2018 - 06/2019 VoxPro Folsom, CA

Provided white-glove customer service for high-profile customers ensuring superior customer service and brand excellence while leading the team in cases closed by 86% Took ownership of complex support cases that required escalation to ensure customer safety and optimal product configuration

- Mentored Tier 1 and Senior Support agents in all aspects of case resolution and product support for all Google Nest products

Content & IT Project Manager 08/2016 - 10/2017

Belami eCommerce Sacramento, CA

Achieved $75k in cost savings through cross-functional collaboration, streamlining operations for Customer Service and Fulfillment teams Led the implementation of a content management tool, realizing a 12% increase in average order value through strategic data analysis & dynamic product recommendations EDUCATION

Bachelor of Arts (B.A.) English Language & Literature 2012 Harvard University Cambridge, MA

LANGUAGES

English Native Spanish Native

French Beginner

SKILLS

Technical

Data Analysis Project Management

Supply Chain Management Budgeting

Capacity Planning Inventory Management

e-commerce Fulfillment Operations

Forecasting SQL ERP Software JIRA

Technology & Computer Skills Data Entry

Microsoft Office Suite Google Office Suite

Soft Skills

Effective Communication Problem Solving

Decision Making Time Management

Teamwork Adaptability & Flexibility

Mentoring Influencing Without Authority

Cross-Functional Collaboration

Team & Employee Management

Conflict Management Multi-tasking

Excellent organizational skills

HOBBIES & INTERESTS

Hanging out with my dog, Kona

NBA Basketball (Go Lakers!)

Movies

Music

Video Games

Fashion

Poker

Traveling

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