John Charles Triana

Miami, Fl ***** - Telephone: 786-***-**** – Email: ad1hw9@r.postjobfree.com

Private Banking Officer/ Banking Specialist

AVP Private Banking Account Officer/Banking Specialist with 22 years of experience providing exceptional service, Managing and expanding client’s relationship. Now Banking Specialist, proficient sales skills and ability to resolve client’s financial issues. Talent to identify customer needs and offer bank products/services. Deep knowledge of banking regulations, particularly of the Bank Secrecy Act, Anti Money Laundering, Know Your Customer, Enhanced Due Diligence, Customer Due Diligence, OFAC, Answer to Request for Information (RFI) and Politically Exposed Persons. Solid Interpersonal skills, with proven ability to solve difficult and complex problems. Consistently exceeds goals. Excellent communication skills and capability to multitask. Practical and analytical thinker; Supervisory skills. Bilingual Spanish / English, basic Portuguese.

Skills

-Excellent customer service; -Skilled in MS Office (Excel, Word and Powe Point):

-Multi-tasking; Prioritizing; Cooperative -Pro-active; Self-motivated; Hard-working;

team player

-Knowledge of banking law and regulations -Effective Time Management

-Active listener; Positive, uplifting attitude. -Excellent at critical thinking and problem solving

Self-confident;

-Engaging in customer’s best interests while -Goal-oriented; Persuasive; Organized; Flexible

maintaining the institution’s priorities; Efficient work approach.

Professional Experience

AVP Private Banking Officer – Wealth Management/Banking Specialist & Banking Special Domestic

AMERANT BANK, N.A.

-Manage a portfolio estimated in approximately $200 million, comprised of highest worth customers

-Provide superior standards of service to an assigned portfolio of high net worth customers with the objective of strengthening customer loyalty and retention, ensuring excellent customer service.

-Attain assigned portfolio; expand deposits and relationships, growing current client base.

-Ensure transactions are processed within service levels by all units of the bank.

-Solve clients concerns, claims and queries, ensuring that the resolution is within parameters of quality and efficiency.

-Succeed handling cross-selling of all bank products such as credit and debit cards, loans, Home Equity Lines of Credits and residential mortgages.

-Prepare documentation for secured loans with certificate of deposit and/or securities. Contact customers to cover margins in pledge accounts to maintain collateral coverage, according with bank policies. Prepare customers portfolio valuations with pledge accounts for distribution/disbursements of funds.

-Efficiency and effectively identify customer’s needs and refer them to other bank’s affiliates, such as investments (AMTI) and Trust (AMTT).

-Conduct new accounts opening including personal accounts, Personal accounts, Personal Investments Company or PIC account, LLC accounts, reviewing all documentation regarding source of funds, wealth and income.

-Solve complex issues related to banking activity, credit and/or debit cards; and in general, all duties

-Check with customers incoming and outgoing wires when exceed certain amounts; prepared call reports and requested supporting documentation; educated them about the importance to fulfill banking standards regarding to BSA/AML requirements established by internal policies.

-Examine NSF and overdraft and overdraft reports; conducted hold and stop payments.

-Solve all Bank Secrecy Acts/Anti-Money Laundering matters to be in compliance with banking regulatory rules and bank internal policies within the required time frames, those referred but not limited to Answers of Request for information, Know Your Customers; Enhanced Due Diligences for new customers in compliance with internal policies.

-Accomplish projects launched by other bank units such as W8; Know your Customer (KYC); High Risks accounts review; Enhanced Due Diligences for high risks customers, amongst others.

-Track high-risk accounts to be in compliance with banking regulations and bank internal policies. Track Politically Exposed Persons’ accounts; handled enhanced Due Diligence and prepared proper packages to be presented to the Executive Committee for its approval.

-activity and cash.

Banking Specialist from July 2022 – October 2023

Private Banking and Banking Specialist from 2007- 2023

Amerant Bank

Corporate Customer Service Officer – Corporate Banking 2004-2007

Mercantil Bank, N.A.

Wire Transfer Coordinator – Wire Transfer Department 2001-2003

Mercantil Bank, N.A.

Education

-Miami Dade College – (2013 – 2017)

Bachelor’s Degree in Supervision and Management

Licenses

-NMLS – National Mortgage Licensing System

Awards

-2018 Top Seller, loans, Mercantil Commercebank

-2018 Best Performer, Customer Service Mercantil Commercebank

-2019 Top Banking Performer Diamond Award

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