Call Center Customer Service
Resume:
Destiney Dove
Business Professional and Entrepreneur
Spring, TX 77373
*************@*****.***
To obtain a position in a growing organization that will utilize my knowledge, skills and training to achieve company goals while advancing professionally. Authorized to work in the US for any employer
Work Experience
Radiology Scheduler
Texas Children's Hospital - Houston, TX
August 2019 to Present
Answered inbound calls from parents, providers, and clinics in a timely, efficient, and professional manner
Reviewed and Transcribed Radiology orders sent from external providers via Right Fax Followed up on any unresolved query and completed any call back request in a timely manner Addresses patient’s or responsible party’s various scheduling needs Provided advice, information, and solutions to all customers. Licensed Cosmetologist
Ashley Nicole Salon Boutique/Mobile - Houston, TX
December 2011 to Present
Styling clients hair, which included cutting, coloring, shampooing, and chemical applications. While checking inventory, stocking products,and keeping salon clean and tidy. I have been holding classes on different braiding techniques along with chemical applications and products. Beauty Advisor/ Ops Lead
Sephora/ Kohls - Spring, TX
June 2022 to December 2022
As the Operations Leader, I focused mostly on the aesthetics of the store, while also completing daily processing and organization of damages, testers, and known theft product. I would also arrive 2-3 hours before store opening on truck days to take all product to the stockroom, locate, and stock. Daily replenishments located in Zebra, completed any audits. While reviewing all visual materials, Maintaining, organizing, and cleaning the stock areas. Act as a leader on duty to support the sales floor, assisting with color matches and assisting customers in finding the products that fit their needs, whether in one world or all 4 worlds. I also made Associate of the month after 2 months of becoming the Operations Lead. Medical Records Assistant/Social Worker Assistant/Administrative Assistant Grace Care Center of Cypress - Houston, TX
December 2012 to November 2014
Responsibilities
Assist Medical Records Director with dropping off and picking up unsigned physician orders to doctors offices to be signed, returned, and filed in patients charts. Preparing patient list for incoming PCP . I also assist the social worker with patient quarterly/weekly assessments for billing and prepare discharge packets to go home.
Accomplishments
My impact on this job was huge though my title was of one thing I am a jack of all trades. Ex. I.T. problems, patient comforting, and also assisting in patient grooming being that I am also a licensed cosmetologist. Skills Used
Great customer service, team player, taking control when my superiors are out. I also assist the receptionist with answering phone calls and scheduling and sitting in on Patient care plans. Education
Expert Cosmetologist in Cosmetology
Royal Beauty College - Houston, TX
February 2010 to July 2011
Diploma in Basic grade school studies
Westbury High School - Houston, TX
October 1999 to June 2004
Skills
• Customer Service (10+ years)
• Security (5 years)
• Organizational Skills (10+ years)
• Word (10+ years)
• Stocking (10+ years)
• Typing (10+ years)
• Excel (10+ years)
• Cash Handling (10+ years)
• Management (10+ years)
• Cash Handling (10+ years)
• Excel (10+ years)
• Typing (10+ years)
• Management (10+ years)
• Hair styling (10+ years)
• Computer skills (10+ years)
• Sales (10+ years)
• Driving (10+ years)
• Caregiving (5 years)
• Social work (1 year)
• Supervising experience (4 years)
• Teaching (2 years)
• Cosmetology
• Hair extensions
• Phone etiquette
• Live chat
• Hair coloring
• Customer support
• Front desk
Languages
• English - Expert
Awards
Beauty Advisor/ Ops. Lead
November 2022
I received Associate of the Month after 2 months of being promoted to Operations Lead. Certifications and Licenses
Cosmetologist
June 2011 to Present
Texas Cosmetology license
Security Guard
Class D Security License
Additional Information
Highlights of Qualifications
• Energetic
• Adapts to changing demands.
• Analytical skills who rapidly a team;
• A highly productive and creative individual
• Great self-starter with strong communication skills; works well independently or within a team environment.
Skills & Interest:
Proficient in Microsoft office, internet, fax and switchboard, strong analytical and interpersonal skills. Great customer service and very professional hair stylist. Specializing in cutting, natural and relaxed hair, extensions, braiding, color, sanitation certification, managing a salon with 6 additional employees.
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