Marta Cedillo

PROFESSIONAL SUMMARY

Cypress, CA

ad1hv4@r.postjobfree.com

+1-714-***-****

Accomplished operations professional with 16 years of managerial experience leading retailers such as Adidas, L'Occitane and Sephora. Exceptional motivational skills, using high-level communication to cultivate and maintain positive work culture and high staff morale. Comfortable managing large teams with multi-million dollar budgets. Multiple examples throughout career of completing large- scale projects, managing budgeting and cutting operational costs, increasing sales performance and delivering strategic initiatives.

Authorized to work in the US for any employer

Work Experience

Store Manager

Starbucks - Monterey Park, CA

November 2021 to Present

• I'm leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners.

• Spend the majority of the time setting goal and achieving financial performance vs LY.

• supervise and direct the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling)

• Ensuring customer satisfaction and product quality, managing the store’s safety and security within the store.

• I been able to demonstrate a calm demeanor during periods of high volume.

• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.

Assistant General Manager (AGM)

Copart, Inc - Los Angeles, CA

March 2021 to November 2021

• Review of both revenue and costs on a monthly basis for accuracy and opportunities.

• Assist GM in hiring, training and development of staff to meet company guidelines.

• Manage the day-to-day operations of the facility with staff management, customer and employee issues as needed.

• Audit the facility to confirm we are compliant with internal procedures as well as accordance with county, state, EPA and OSHA regulations.

• Provided direction to the team regarding duties and goals. Operations Manager

Adidas - Orange County, CA

June 2019 to October 2021

• Led and managed a high performing team of 50

• Produced and drove cross-functional strategic initiatives to improve overall customer experience.

• Cut operational cost by 8% without decreasing efficiency.

• Overall recruitment responsibility; hired, trained and developed new talent in all levels of management.

• Reported operations metrics to evaluate store performance and productivity altering KPIs accordingly.

• Maintained all of OSHA safety regulations.

General Operations Manager

Gap Inc. - Commerce, CA

September 2017 to June 2019

• Led and managed a high performing team of 90

• Created processes to ensure consistent results by providing clear standard operating procedures.

• Innovated how learning and development was undertaken, building confidence within the team.

• Generated reports to identify opportunities and establish strategies to make the most of these opportunities.

• Increased sales per team member ratios.

• Improved overall efficiency by identifying where production dropped and implementing mitigation plans.

• Overall recruitment responsibility, improved general standard of the labor force and subsequently company sales performance by 12%.

Store Manager

LOCCITANE EN PROVIDENCE - Torrance, CA

July 2015 to September 2017

• Led and managed a team of 10, increasing sales by 18% to LY ranking number 1 in district, number 4 in region.

• Instilled a customer-centric approach with all team members, allowing the store to develop and maintain close relationships with clients resulting in 12% growth in customer base.

• Achieved excellent scores in all key performance indicators which in turn improved sales.

• Conducted interviews, analyzing many potential candidates ensuring those that were hired were retained and that their talent was fit for the business and complemented the existing team.

• Collaboratively worked with local non-profit organizations, neighboring retailers, mall management and other stakeholders to achieve goals.

Assistant Store Manager

Sephora - Anaheim, CA

May 2013 to September 2015

• Improved overall business performance by 7%.

• Responsible for 67% of the overall business, in terms of shop floor and staff.

• Played significant role with all the operations and human resources functions.

• Increased all client service metrics through identifying and nurturing talent, creating an efficient and goal-oriented team and forming a positive culture. Store Manager

Gymboree - Chino Hills, CA

September 2006 to May 2013

• Opened new concept stores, hired and trained new store leaders.

• Led district financial results, formulating weekly and monthly sales reports.

• Inherited a low performing store and improved performance, ultimately creating a store that lead the company in many metrics and notably turned over 1 million-dollars.

• Hired, mentored and trained Store Managers in new merchandising procedures. Led the District in St. Jude Campaign

Education

Associate in Engineering

Cypress College

2020 to Present

High school diploma or GED

Skills

• Microsoft Office (7 years)

• Budgeting

• Logistics

• Management

• Computer Networking

• Process Improvement

• Inventory Control

• Supervising experience

• Employee Evaluation

• Recruiting

• Team Management

• Management

• Interviewing

• Merchandising

• Management

• Retail management

• Sales management

• Upselling

Languages

• spanish - Fluent

Certifications and Licenses

diversity training

August 2016 to Present

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