Human Resources Business Partner
Resume:
Manuel Torres
Bronx, NY **451
ad1htg@r.postjobfree.com
Quality-oriented professional with 17.5+ years of experience and knowledge of back-office operations, operations management, and workflow prioritization. I am aiming to leverage my skills to fill the Administrative Coordinator Position role at your company successfully.
Experience
04/2021-03/24/2023
Human Resources Assistant/Montefiore-Temp-3411 Wayne Ave, Bronx, NY 10467-Jacklyn Stern-718-***-****
Provides administrative support and calendar management for the HR business Partner.
Answers or appropriately redirects frequently asked questions from employees relative to standard policies, benefits, hiring processes, etc.
Coordinates preparation for compliance activities. Reviews staff HR files to ensure documentation is current and complete. Requests missing information.
Ensures regulatory compliance and provides employee information when required.
Assist management in navigating HR policies and procedures, and interpreting union contract provisions.
Introduction to investigations, including but not limited to compliance complaints.
Provides guidance to management with SAP HCM transactions. Research workflows.
04/12-07/15/2021
Senior Patient Coordinator/ Neurosurgery/ Weil Cornell Medicine NYP-Temp-1300 York Ave, NYC, NY 10065-Tracey Dupree-212-***-****
Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments applicable.
Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patients.
Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules, and cancellations.
Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
Manages patient chart process to ensure that information is inputted and scanned properly.
Assists in the training of new staff members in the practice’s standard of operations policies regarding patient care and billing related activities.
Identifies areas of improvement for the front desk, schedule utilization and office flow.
May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
May assist with general administrative duties, including sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings, and preparing agendas.
May assist in maintaining waiting areas in a neat and tidy condition.
10/20-03/10/2021
Administrative Assistant II for Oncology/Hematology Head & Neck/ Mount Sinai the Blavatnik Family Chelsea-Temp-325 West 15th Street, New York City, NY 10011-Yolanda Boras-347-***-****
•Triage and screens all call in a respectful and courteous manner; transfer calls to appropriate individuals for follow-up and/or response.
•Coordinate the scheduling of MD office visits, treatment visits and procedures for patients in all computer systems necessary.
•Screen and schedule patient appointments, schedule referrals of special testing or doctor’s visits, and keep record of patient billing for submission.
•Verifies patient insurance and demographic information in the practice management system.
•Confirms patients scheduled appointments prior to visit, as needed.
•Obtain authorizations and/or referrals for physician office visits, outpatient procedures, inpatient admissions and diagnostic tests prior to services rendered.
•Obtain patient records, for new and established patients, from referring physicians and outside facilities.
•Routinely scans appropriate documents into electronic health record (EHR)
•Provides cross-coverage for other Administrative Assistants within the division.
05/2020-10/11/2020
Administrative Assistant for Covid-Testing/ NYC Health + Hospitals/Harlem Hospital –Temp-506 Malcolm Ave, NEW YORK CITY, NY 10037-Ms. Lovly-212-***-****.
•Register patients and Employees into the system for Covid testing.
•Help with primary care with pre-registration Adults/Pediatric.
•Answer the phone and make an appointment for Covid Testing.
•Help the Nursing staff with patients and Employees with my chart.
•Order and make sure all supplies are stocked for the nurses.
04/2019-04/15/2020
Administrative Assistant II for Oncology / Hematology, Surgical Dermatology, Multiple Myeloma / Mount Sinai the Blavatnik Family Chelsea-Temp-325 West 15th Street, New York City, NY 10011-Yolanda Boras-347-***-****
•Triage and screens all call in a respectful and courteous manner; transfer calls to appropriate individuals for follow-up and/or response.
•Coordinate the scheduling of MD office visits, treatment visits and procedures for patients in all computer systems necessary.
•Screen and schedule patient appointments, schedule referrals of special testing or doctor’s visits, and keep record of patient billing for submission.
•Verifies patient insurance and demographic information in the practice management system.
•Confirms patients scheduled appointments prior to visit, as needed.
•Obtain authorizations and/or referrals for physician office visits, outpatient procedures, inpatient admissions and diagnostic tests prior to services rendered.
•Obtain patient records, for new and established patients, from referring physicians and outside facilities.
•Routinely scans appropriate documents into electronic health record (EHR)
•Provides cross-coverage for other Administrative Assistants within the division.
07/00-08/17/2017
Clerical Associate IV/ Manager / Health + Hospital Harlem Hospital/ Renaissance HCN-264 West 118th Street, New York City, NY 10026-Ms. Robinson-212-***-****.
•Functioned as assistant to Associate Director for Renaissance HCN Managed a cross-functional team of physicians and clerical staff of 20.
•In charge of time sheets, payroll and employee evaluation
•Deploy staffing for daily assignments and schedules.
•Function as floor manager.
•Maintain the timesheets for all staff.
•Collect, record, and report daily monetary revenue.
•Serve as liaison between department administrative, technical, and professional divisions.
•Work closely with the Chief of medicine and Directors to formulate and coordinate the scheduling daily.
•Work closely with physicians and staff on patients flow in the clinic.
•Continually monitor daily schedules for the sole purpose of increasing patient load.
•Perform annual staff evaluation.
•Manage the Cashier.
•I have worked in Harlem Hospital ER front desk and trauma desk when they are short staff at the weekends and holidays.
Skills
Excellent Customer Service Skills, answering phones, SAP, Talent Management, Microsoft, Word, Excel Oriented, adapt quickly to change, written communication, Timesheet and payroll, EPIC, EDIX, EMR,Type 40wpm. Ability to make administrative decisions and good judgment. Working knowledge of PC applications. Fluent in Spanish
Education
•J.F. Kennedy High School- Computer Technology/ Liberal Arts Diploma 09/79-6/1982
Activities
Break Through Certificate – Morsani Diagnostic and Treatment Center 02/13 /Management Training – Lincoln Hospital 04/13
Leadership Training – Lincoln Hospital 04/13 /Cashier Training- Harlem Hospital 04/13/Green Certified-Sydenham Health Network 06/15
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