Sivakumar Venugopal

IT Program Manager

Around ** years of Work Experience including 18 Years in Program/Porfolio & Project Mgmt in Software Development, IT Infrastructure, Global Delivery in IBM Mainframe & Web applications involving

-Defining Project Strategy, Goals & Requirement Analysis and High/Detail level Design

-Scheduling, Cost Estimation, Development, Testing, Support UAT, Release & Implementation

-Team Management ensuring Integrity, Quality with Experience in different Industries

-Experience in Structured Project Management Methodologies

-Experience in different methodologies (Waterfall, Agile, Lean)

-Mentored the team members including the Project Managers

-Heavy Infrastrcuture Project & Program Management experience including IT Cloud Infrastructure

Skills

Excellent

IT Program Management

Very Good

IT Portfolio Management

Excellent

IT Project Management

Very Good

IT Infrastructure Management

Very Good

IT Application Development Management

Excellent

IBM Mainframe Applications

Very Good

IT Release Management

Work History

2022-12 - Current IT Program Manager

PNC Bank, Pittsburgh National Corporation Bank, Columbus (Remote), OH Program Managing VDI HZN Azure Effort

Columbus, OH 43230

614-***-****

ad1htf@r.postjobfree.com

https://bold.pro/my/sivakumar-

venugopal/669

Program Managing Service Desk Automation & Some other related Projects

Communicating constantly with customers everything that are required to manage the Program successfully

Working closely with Leadership & management teams to plan, develop and execute technical strategies aligned to client's vision. 2018-06 - 2022-08 IT Program Manager

Wipro Technologies, Columbus, United States

Client : Levi Strauss, TX (Dec 2021 – Mar 2022)

· Played IT Program Manager role & Program Managing Couple of Major Retail Network Refresh Projects for Global Levi's (LSA & LSE environment) & for Mexico. Successfully Completed the Mexico upgrades.

· Produced successful results working closely with Vendor Team, Wipro & Levi's Teams right from initiating the coordination, hosting required calls, leading the teams by guiding on required change management process until the implementation was completed with validations followed by prompt updates to Leadership team including the escalations.

Client : Dell, Round Rock, TX (Oct 2020 – Oct 2021)

· Played IT Program Manager role Managing NIS-to-AD Conversion Program. NIS (Network Information Services) is how users/apps authenticate on Linux based servers and are used in the LEMC environment. Applications that utilize NIS allows the hash to be passed in clear text over the network. Due to this weakness and also an EOL technology, a MAP was issued to remediate security exposures.

· The Scope was to Remediate all Linux based 1000s of servers in Dell Environment through appropriate approach that includes either Decommissioning the servers, or migrating the servers to AD/SSSD.

· Produced successful results working closely with 50+ Application teams right from initiating the coordination, hosting required calls, leading the teams by guiding on required change management process until the implementation was completed with validations.

· Hosted Weekly Status with NIS-to-AD Migration Program team along with Senior Program Management Leadership Team providing prompt statuses & achieved client's confidence all along.

Client : VillageMD, Chicago, IL (Feb 2020 – Aug 2020) Played Multiple roles as Service Desk Manager, Program & Account Manager with below Responsibilities:

· Service Desk Team Manager : Worked & Played role of Service Desk Team Manager for a team of Service desk agents. Mentor & guide the team in escalation, Prioritizing the efforts. Worked & Played role of Onboarding & Offboarding Team Manager helping the team by assigning tasks; Prepared, Pesented the weekly report for the Shipments of Laptops & Mobile Devices for all new onboarding & also for hardware replacement requests compared with the inventory of the company in the Jira System; Produced weekly offboarding detail report to the client senior management

· Program & Account Manager : Played both roles overall for the client preparing weekly status report, Presenting & hosting Weekly Status Review call with both Wipro & Client Management Team including the Call Volume Support, Statistics of backlog Tickets, resolved tickets, First Response & CSAT

(Customer Satisfaction) and present to the customer. Arrive Action Items, Follow up till the closure of All RAID (Risk, Action Items, Issues & Dependencies) Items with the team

· Tracked, Mananaged & Helped in arranging the necessary Knowledge Acquisitions (Training) for the Service Desk Team from the client side experts.

· Managed & Helped the customer Team's Talent onboarding Team in finding their needs and helping them to achieve the same while also helped streamlining the process, procedures, SOP (Standard Operating Procedure) for the Technology Team.

Client : NiSource, Columbus, OH (A Utility Company) (Jun' 18 – Dec' 19)

· Working as Senior Project Manager managing multiple Infrastructure Projects of Server Builds, Datacenter Moves, COGNOS, EFTP, SCADA, VDI, Nlyte DCIM

(Data center Infrastructure Management) with the teams including CLOUD Infrastructure, Wintel, Unix, Storage, Network, Hardware Planning, Datacenter, Architectural, BAU from Infra side & Application team for all Phases

· Managed multiple projects including the large projects (VDI, Nlyte DCIM which is an Application Modernization Project) with the multiple teams consisting of different skills like App Architect, App Developers, Integration Specialist, Infrastructure Architect, Administrators from Wintel, Unix, Storage, Middleware, Network, Security both internal & external vendors and also with different External Application Vendors.

· Worked on Contract Management while working closely with Vendor teams

& Customer right from initiating and leading Kick-off, initiating required Procurement for the Project and until the implementation successful cut-over and weekly reporting as needed by the Account

· Managed Risks, documented and handled prompt, Mitigated as appropriate; Managed Issues by addressing, resolving and escalating with sense of urgency

· Conducted daily meetings guiding teams on RAID items (Risks, Action Items, Issues & Dependencies)

· Managed Server builds & different server requirements including Cloud build Implementation right from Change Request Creation, Readiness Review, GO/NO-GO Decision and then Dark Window implementations during weekdays & weekends

· Created Procedures for Data migration & Data archival and prepared a Standard Operating Procedure (SOP) Documents along with all required docs.

· Managed Projects Extensively thru ServiceNow PPM Tool for Tripe constraints including the Financials in the aspect of Budget & Cost Plans (Planned, Actual) on both Capital & O&M by maintaining the Present Estimate (EAC) appropriately and also have gone thru intense IT PMO Methodology Gate Reviews

2018-02 - 2018-06 Transition Project Manager

Harman Connected Services, Chicago, IL, USA

· Worked as Transition Project Manager for multiple Infrastructure Towers – Unix/Linux, Citrix, ID Admin successfully completed the transition efforts helped the Teams till Transition Cutover

· Managed all Transition Phases right from Due Diligence, Knowledge Acquisition, Shadowing & working with Sending Team & Client Teams representing the receiving Team

· Worked closely with the Customer team right from initiating and leading Kick- off until the cut-over & Go-Live reporting while reporting the relevant status daily & sending weekly status reports

· Presented the Status Risks, Issues, Dependencies for all the towers during two Client Workshops

· Conducted regular daily sync up meetings with all the teams on all the towers involved in the Transition, guiding the teams on RAID items (Risks, Action Items, Issues & Dependencies)

· Managed Operational Readiness Review for all the towers with the customer executives and lead the team thru the GO/NO-GO Decision and then to the Go-live

2015-06 - 2017-04 Transition Program Manager

IBM, Remote, United States

· Worked as Transition & Transformation Program Manager for multiple Financial clients (Insurance & Banking) and successfully completed the transition efforts

· Managed Multiple Infrastructure Projects of Server Builds of Critical Legacy Application remediation, SQL DB tuning & updates, Underwriting Claim Center Upgrade, Claim Financials and different types of infrastructure Transformation Projects such as SFTP, SMTP, SFDC, IBM Maximo, Datapower & 3rd Party File Transfer & Firewall Implementation, IT Cloud Infrastrucure as needed for Projects/Program

· Managed Network & Security Towers and the Projects for Firewall & VPN tunnels Implementation and Virtual-SOC web interfaces in a medium to large size working of different bandwidth from standard to premium levels working closely with MSS Firewall Team.

· Managed Security Projects that includes IBM Security Guardium that helps secure sensitive data across a full range of environments – from databases to the cloud, file systems. Managed IBM Security Guardium Vulnerability Assessment that scans data infrastructures to detect vulnerabilities and suggests remedial actions. The solution identifies exposures such as missing patches, weak passwords, unauthorized changes, misconfigured privileges and other vulnerabilities

· Managed the Network & Security projects policy change management via IBM security Web portal, to review service tickets and Security Incidents & changes that are to be submitted with a specified maintenance window before the start of the window, and must be submitted in advance that IBM can implement change within the window & still comply SLA guarantees for policy change implementation

· Worked closely with the Customer team right from initiating and leading Kick- off until the implementation cut-over successfully and weekly reporting as needed by the Account

· Managed the Risks, documented and handled prompt, Mitigated as appropriate; Managed Issues by addressing, resolving and escalating with sense of urgency

· Accomplished the regular reporting promptly with Customer and IBM while managing IBM's Contracting and subcontracting companies as needed

· Completed the Delivery Completion Documents and get signed off by client and update all closure logs

· Mentored and Trained the Project Managers to meet the objectives of the Projects and Program.

· On the dual role, Acting as Transition Project Manager for all the work streams under the Middleware Tower transitioning services from IBM to the new Vendor of the Client thru the different phase of Knowledge Acquisition, Secondary & Primary shadowing and the cut-over.

Env: Wintel, VMWare, AIX, Linux, Storage (SAN/NAS), Intel & Unix Server Builds in Cloud, AD, Oracle, Sybase, SQL Database, Middleware, ETL Informatica, Networking VLANs & VIPs, SFTP, SMTP, SFDC, Datapower, IBM Maximo, MSS IBM Security Web Portal, MS Project, MS Visio, IBM Notes, PgMP, IPWC. 2014-01 - 2014-12 Sr. Project Manager

Ascena Retail Group Inc (Justice/LBCA Brands), Columbus, OH, USA

· Project Managed the Justice ORPOS Integration Component & Lane Bryant Catherines ORPOS Integration Component that support the middleware Integration part for the whole Justice POS Project using Oracle Fusion Middleware with ODI and OSB in SOA.

· Established and supported self-organizing scrum team by training on agile fundamentals and coaching team for sustaining changes by leading teams in Offshore-Onsite Model

· Discussed requirements and stories with the development team breaking down concepts into user stories establishing continuous deployment processes

· Managed to bring teams to an even higher level of performance for the sprints of 2 weeks

· Coached and mentored the Development and Testing Team; Organized and facilitated Agile and Scrum meetings including Sprint Planning, Daily Standups, Sprint Review & Retrospective

· Achieved regular reporting to the Customer Leadership Team with accurate Project Status using Weekly Status Report & Monthly Status reports with details of Project Progress, Accomplishment

· Managed the RAID (Risks, Action Items, Issues & Dependencies) escalating with sense of urgency

· Involved on regular CCB (change control board) and change management due to the technology migration from legacy to Oracle Fusion Middleware to find potential opportunity for any scope change

· Developed Process Flow Diagrams for all key components for the Business Process Analysis including what is the mission, who is the client, what are our results, customer value & then plan to achieve.

· Implemented the Project to 5 Pilot Stores; rolled out for remaining stores were underway. Managed the Release & Deployment of all the Sprints that I was project managing including leading the team in the deployment of Development, SIT, UAT & PRODUCTION Environments.

Environment: Agile Methodology, Scrum Framework, Oracle Fusion Middleware, MS Project, SharePoint, SOA, ODI (Oracle Data Integrator), OSB

(Oracle Service Bus), Java, HP ALM, FrontRange

2007-11 - 2013-08 Account Portfolio Manager/Program Manager IBM India, Chennai, Tamil Nadu, India

· Determined the set of plans by which the portfolio business objectives and strategy will be met & the controls to enable adjustment before failure

· Portfolio reporting, interfaces with RFS Mgrs, Dispatchers, TSM leads, Status reporting to Executives & customer, Portfolio meetings with Customers to discuss status, issues, risks, resolutions

· Portfolio Management of business units that comes under the Mainframe & Midrange, IT Service Management and Head Office departments in leading Bank in Denmark

· Mentored and Trained the Project Managers as needed to meet the objectives of the Portfolio.

· Server Builds, Decommissioning, Server Upgrades, Storage Upgrades are some of the Infrastructure Operations that are being Project Managed by the PMs.

· Managed Projects of data center migration and build outs considering hardware-software reusability ensuring optimal cost incurred deploying right resources and minimizing bubble period understanding complexity of application size and external vendor dependencies

· Managed Projects of Server Migration Planning, Data Migration, Procurement Process and implementation of Racking Powering and cabling of on different category of servers – Bronze, Silver, Gold & Platinum that differs by the HIGH Availability

· Communication Planning, Onboarding & off boarding, KPI targets, coordinate with other LOB's

· Regular review of all the Projects with PMs with 22 PMs and TDMs reporting to me from India, Denmark & Malaysia managing Portfolios that have 30 to 40 Projects/Programs with budget ranging from 50 K to 2 M USD with a total budget of more than 10 Million USD.

· Served as 1st point of escalation for customer and for the PMs. Provided integration between the various different project teams and review calls to track progress and inter-dependent milestones

· Program Management for multiple IT Infrastructure Projects for a Australia based world's leading resourcing company with a budget of Million USD to save 5 M USD Annually.

· Managed multiple IT Infrastructure Projects concurrently for a US based Multi- Billion Dollar Insurance company using Microsoft Project Plan and Rational Portfolio Manager

· Managed multiple IT medium & complex Projects bringing the projects from RED RAG Status to GREEN RAG Status focusing on addressing & resolving all the key issues & mitigating all high risks

· Managed Transition Projects of various Operational Accountability Models for Americas & Canada's to transition 120+ FTE of work in Global Delivery model.

· Performed weekly & monthly S-curve and Dashboard reporting and Financial Reporting

· Managed the creation of change request and attend the CAB calls to justify as needed

Environment: Wintel, UNIX(Solaris, AIX), SAN, NAS, AD, Network, Oracle, SAP Environment, MS Project, Rational Portfolio Manager, MS Visio 2010, IBM Maximo, BMC Remedy, Lotus Notes

2006-03 - 2007-08 Senior Analyst

Nationwide Insurance Company, Columbus, OH, USA

· Worked as a consultant, to provide effective solutions at Customer Billing Systems in Billing division of Nationwide Insurance Co to support the integration initiative and conversion of billing for Nationwide (NI) Property policies from FPS to Billing Advantage.

· Supported the project besides coordinating System Testing Team, analyzing major Issues, providing strategically plan and resolutions and submitted business reports

Environment: COBOL II, JCL, DB2, VSAM, CICS, OS/390, TSO/ISPF, ChangeMan, Mercury QC.

2005-09 - 2005-12 Consultant

OPERS, Columbus, OH, USA

· Worked as an Analyst at Ohio Public Employees Retirement System of Ohio State Government in the Annual Statement MP Employer Matching Amount calculation change Project for year of 2006.

· Worked as Analyst in the Annual Statement OPERS Employees Contribution Rate Change by providing high level & detailed design, streamlined the system in robust way to accommodate the new changes Environment: COBOL II, JCL, DB2 7.0, VSAM, OS/390, TSO/ISPF/SPUFI, ENDEVOR, QUICKEDIT, DCLGEN.

2005-02 - 2005-08 Project Manager

Patni Computers, Southwester Bell, St Louis, MO, USA

· Worked as Project Manager, has provided effective solutions to SBC the communication company for the project PICS/DCPR, an Application for ordering, provisioning, inventory and payment of bills

· Managed the Onsite and Offshore Team, Conducted JAD Sessions; Managed Scope, Schedule and Cost

Environment: MS Project, VS COBOL II, JCL, DB2 7.0, VSAM, CICS, TSO/ISPF, SPUFI, ENDEVOR, FILEAID, FILENET/PANAGON, MS Visio 2000, AIX in RS/6000. 2004-02 - 2004-11 Sr. System Analyst

A.G. Edwards & Sons, St Louis, MO, USA

• A.G. Edwards, the then more than 100-year-old & all time Fortune 100 company is now Wells Fargo

• Worked in the project, Gateway Initiative, a new core transaction processing system, BETA Systems, a third-party application service provider performing analysis, design, build & testing phase for modules called Positions, Balances & Balance info.

• Worked with Statement Processing Team in analysis, design that consolidates the customer's annual and monthly statement to do the Print and Mail Service. Env: COBOL, UTL8, GLINK, SQL 2000, MS Access 2000, & IDS DB in BULL Mainframe and WinRJE2K.

2003-04 - 2004-01 Consultant

Qwest Communications, Omaha, NE, USA

• The Q2O (Quote to Order) Project was done in XP (Extreme Programming) methodology, which is a software development methodology which is intended to improve software quality and responsiveness to changing customer requirements and the previous stage of Scrum, the agile framework. Environment: MS Project, VS COBOL II, JCL, DB2 7.0, OS/390, SPUFI, ENDEVOR, FILEAID, FA4DB2, DB2 Store Procs in IBM 3090, DB2 Connect, XP Methodology. 2002-08 - 2003-02 Consultant

Southern California Edison, West Covina, CA, USA

2001-01 - 2002-07 Release Manager

Ventro, Mountain View, CA, USA

2000-03 - 2000-11 Web Developer

Creditland.com, San Francisco, CA, USA

1999-04 - 2000-02 Sr. Programmer Analyst

Harris Bank, Chicago, IL, USA

1997-05 - 1999-03 Programmer Analyst

TRW, State Of Arkansas, Little Rock, AR, USA

1996-07 - 1997-03 Programmer

Microgiga Infotech Ltd, Mumbai, India

1995-07 - 1996-06 Assistant Consultant

Pentafour Software, Chennai, Tamil Nadu, India

Education

1991-07 - 1995-05 Bachelor of Science: Electronics & Communication Engineering

Vellore Institute of Technology - Vellore, Tamil Nadu, India Languages

Excellent

English

Excellent

Tamil

Excellent

Hindi

Certifications

2006-02 PMP

2017-08 PSM I

2010-09 ITIL V3 Foundation

2006-03 Brain Bench Certified COBOL

2022-09 AWS Certified Cloud Practitioner (CLF)

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