curtis Holland

Assistant Manager at The UPS Store

Havelock, NC 28532

ad1hsx@r.postjobfree.com

+1-202-***-****

Willing to relocate to: Charlotte, NC - -

Authorized to work in the US for any employer

Work Experience

Merchandiser, cashier, customer service

CVS Health - Washington, DC

October 2017 to Present

Merchandising, stocking, customer service for the overnight shift. Transferred from DC to NC in 2020. Sales has been added to my current role. Event Staff

Massive Entertainment - Washington, DC

March 2017 to Present

Securing the safety of patrons at various entertainment venues. Assistant Manager

The UPS Store - Washington, DC

June 2008 to May 2013

o Promoted to assistant manager position to recruit, train and supervise customer service reps and cashiers.

o Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance.

o Manage front-end operations to ensure friendly and efficient transactions at checkout, including, but not

limited to daily cash maintenance, packing/shipping, and data entry. Loan Officer

Legacy Financial, Inc - Beltsville, MD

December 2007 to December 2008

o Assisted prospective clients in applying for new loans and refinancing existing loans. o Determined the type and amount of loan that was most suitable for customer needs. o Analyzed and verified applications to determine client's creditworthiness o Managed tasks and projects for multiple clients and loans simultaneously while meeting designated deadlines

HIMS Clerk

Unity Health Care Inc - Washington, DC

October 2005 to February 2008

Maintain patient medical records and record room, customer service. Loan Officer

Premier Mortgage Capital, Inc - Greenbelt, MD

September 2006 to February 2007

o Facilitated lending for potential clients.

o Gathered personal information from clients and businesses to ensure an informed decision regarding their

creditworthiness and the probability of repayment. o Provided guidance to prospective borrowers who may have had problems qualifying for traditional loans.

o Answered detailed questions regarding the lending process. o Routinely assisted clients in filling out loan application. Loan Officer

People's Choice Home Loans - Greenbelt, MD

February 2006 to September 2006

o Worked with senior officers in the development of loans o Managed an assigned client caseload

o Documented comments in loan files, which were used to analyze whether the prospective loan meets the lending institution's requirements.

Education

High school diploma or GED in Business Administration South University - Savanna,GA

January 2011 to January 2011

Business Administration

Prince George's Community College - Largo, MD

January 1996 to January 1996

Skills

• Work brain, Microsoft office/word (7 years)

• Customer Service

• Crew Member

• Loan Officer Experience

• Order Fulfillment

• Retail Management

• Assistant Manager Experience

• Store Management Experience

• Merchandising

• Credit Analysis

• Loan Origination

• Sales Management

Certifications and Licenses

Registration Intake/ Helpline (FEMA) seasonal disaster relief call center April 2005 to June 2005

Registered natural disaster victims for assistance and follow up questions or concerns to receive help from said disasters.

Assessments

Attention to Detail Skills — Completed

February 2019

Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Completed

Retail customer service — Completed

January 2021

Comprehending and responding to retail customer needs Full results: Completed

Cashier skills — Completed

January 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed

Customer focus & orientation — Familiar

March 2022

Responding to customer situations with sensitivity Full results: Familiar

Customer service — Familiar

March 2022

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Areas of Expertise

Customer Service Customer Satisfaction Enhancement Cost-Reduction Strategies Complaint Handling & Resolution Front-End Supervision Order Fulfillment Retail Operations Management Sales & Margin Improvement

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