Store Associate
Resume:
curtis Holland
Assistant Manager at The UPS Store
Havelock, NC 28532
*****************@*****.***
Willing to relocate to: Charlotte, NC - -
Authorized to work in the US for any employer
Work Experience
Merchandiser, cashier, customer service
CVS Health - Washington, DC
October 2017 to Present
Merchandising, stocking, customer service for the overnight shift. Transferred from DC to NC in 2020. Sales has been added to my current role. Event Staff
Massive Entertainment - Washington, DC
March 2017 to Present
Securing the safety of patrons at various entertainment venues. Assistant Manager
The UPS Store - Washington, DC
June 2008 to May 2013
o Promoted to assistant manager position to recruit, train and supervise customer service reps and cashiers.
o Foster an environment in which customers enjoy high levels of service and employees are motivated to deliver top performance.
o Manage front-end operations to ensure friendly and efficient transactions at checkout, including, but not
limited to daily cash maintenance, packing/shipping, and data entry. Loan Officer
Legacy Financial, Inc - Beltsville, MD
December 2007 to December 2008
o Assisted prospective clients in applying for new loans and refinancing existing loans. o Determined the type and amount of loan that was most suitable for customer needs. o Analyzed and verified applications to determine client's creditworthiness o Managed tasks and projects for multiple clients and loans simultaneously while meeting designated deadlines
HIMS Clerk
Unity Health Care Inc - Washington, DC
October 2005 to February 2008
Maintain patient medical records and record room, customer service. Loan Officer
Premier Mortgage Capital, Inc - Greenbelt, MD
September 2006 to February 2007
o Facilitated lending for potential clients.
o Gathered personal information from clients and businesses to ensure an informed decision regarding their
creditworthiness and the probability of repayment. o Provided guidance to prospective borrowers who may have had problems qualifying for traditional loans.
o Answered detailed questions regarding the lending process. o Routinely assisted clients in filling out loan application. Loan Officer
People's Choice Home Loans - Greenbelt, MD
February 2006 to September 2006
o Worked with senior officers in the development of loans o Managed an assigned client caseload
o Documented comments in loan files, which were used to analyze whether the prospective loan meets the lending institution's requirements.
Education
High school diploma or GED in Business Administration South University - Savanna,GA
January 2011 to January 2011
Business Administration
Prince George's Community College - Largo, MD
January 1996 to January 1996
Skills
• Work brain, Microsoft office/word (7 years)
• Customer Service
• Crew Member
• Loan Officer Experience
• Order Fulfillment
• Retail Management
• Assistant Manager Experience
• Store Management Experience
• Merchandising
• Credit Analysis
• Loan Origination
• Sales Management
Certifications and Licenses
Registration Intake/ Helpline (FEMA) seasonal disaster relief call center April 2005 to June 2005
Registered natural disaster victims for assistance and follow up questions or concerns to receive help from said disasters.
Assessments
Attention to Detail Skills — Completed
February 2019
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Completed
Retail customer service — Completed
January 2021
Comprehending and responding to retail customer needs Full results: Completed
Cashier skills — Completed
January 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed
Customer focus & orientation — Familiar
March 2022
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Areas of Expertise
Customer Service Customer Satisfaction Enhancement Cost-Reduction Strategies Complaint Handling & Resolution Front-End Supervision Order Fulfillment Retail Operations Management Sales & Margin Improvement
Contact this candidate