R e s u m e

ad1hsn@r.postjobfree.com 321-***-****

**** ******* **. *******, **.

live:2a521eddb4199daf

www.linkedin.com/in/gustavoc-

castilloc

EDUCATION

Santa Maria La Antigua University (Panama, Panama City)

Post Graduate certificate in Tertiary Education (2009)

Master in Business Administration (2001)

Bachelor's Degree in Business Administration (1999)

Trainings or Certifications

Complex Projects Management Agile Project Management Methodologies

SCRUM certified

Certified as an auditor for the application of ISO 9000:2000 and ISO 14001:2004 standards. Certificate of completion of the Sun Educational Services Course in Shell Programming Workshop.

Certificate of completion of the Sun Educational Service Course in Fundamental of Solaris 8 OE Workshop-

Management as a super user of Financial Systems platforms such as JDE 9.1, SAP, NAF,

Lawson, prepaid and postpaid platforms at the level of configurations within telecommunications companies.

SKILL

Management Skills

Microsoft Office: Word, PowerPoint, Excel, Project, Access, VISIO

Languages

Spanish - Advanced (Native) English - Advanced

Core Competencies

Teamwork

Excellent communication skills

Analysis capacity Problem-solving oriented Organized

Time management Leadership skills

G u s t a v o C a s t i l l o

P r o j e c t M a n a g e r

PROFILE

I am a professional with more than 20 years working for telecommunications, oil, logistics, and wholesale and retail companies with extensive experience in Administration, Finance, Project and Process Management for Panama and Central America. Also, experience in Management Control Coordination).

WORK EXPERIENCE

TIGO/Millicom (Telecommunications Company) Project Manager

August 2014 – October 2023

Responsible for raising requirements, monitoring projects from the beginning until post-implementation support. My responsibilities include Planning, create the budget, feasibility analysis, risk and fallow up reports, data flow, application and infrastructure diagrams, project schedule. End to end management of the project. Also work together with the process department to adjust the processes after the implementation made so that they adjust to the functionalities developed.

Being the facilitator between the end users and the system department for the understanding, and execution of the project at a technical level, requesting quotes from local and international suppliers to validate the best technical and economic proposal. Management and communication with business partners, project owners and interdisciplinary teams. Carry out monitoring and training sessions, as well as support material for the Training, Process and Technology teams.

Contribute with creative solutions to the challenges of each project. Budget control, Development of indicators to measure and give accurate updates on project progress.

Completed Projects: Sales through Tablet (Sales), Implementation of the use of Fiscal Printer (ASDI), Improvements to the Performance Portal (HR), Improvements to NAF (Finance) this include Improvements to NAF (Payroll) this includes For NAF we made improvements and automations for the Accounts Payable, Credit and Collections, Budget, Payroll, Banks, Taxes, Treasury and Assets modules. Additionally, new reports required, process automation. MYCO-APP 1 and 2 (New APP for customers), Upgrade to the Talent Acquisition TIGO portal (portal to post vacancies and receive candidates), RADAR Improvements 2015- 2016, SAP Hybris Phase 1 Implementation (Social Networks and Customer Services), COFinder (Map that allows sellers and technicians to know the availability of connection and sale of the TIGO Wireless network, Customer Service via WhatsApp, SAP Hybris Phase 2 Customer Service through Webforms and Email Accounts, Update New Software Version of the Shift System (System with which customer service order is maintained) customers in the different stores); KPI Operations (Development of a model that seeks to automate the generation of Indicators that measure the performance of the network at the Node and Cable Modem level)., Auris Project for handling and administration of calls in incoming and outgoing international services for fixed and mobile lines (Networks, Engineering and Systems); Automation of Payment to Contractors; Automation of Payment to Collaborators; Warehouse Management System for Item Inventories (HR); Update and Modification of Reports or Models of all areas, Automation of the Customer Activation Process through Demos and Fairs; Standardization of the IPB Billing Cycle (Interconnection). GIT Server, Integration of BPM and PortalCO to AD, Implementation of: GIT Server, Integration between Kafka and Longinus, ETA Upgrade,, Upgrade of APIs, ETLs and systems to PHP 8. Migrating Remedy Flows to Service Now, Migration of ETA to Sales Force.

Recognition as the employee of the year 2015.

PETROLEOS DELTA (Oil Company) Project Manager/ Process Specialist for Panama and Costa Rica

April 2013 - August 2014

Project Manager for Costa Rica and Panama. Control of Expenses, Project

Management, present and support based on field research of the needs and improvements at the technical and operational level, planning, business cases analyst, and present project schedules.

Preparation and drafting of flow charts and processes, Drafting of Operational Manuals, Analysis of technical improvements that facilitate the control and management of the operation of different departments of the company.

Preparation and drafting of flow charts and processes, Drafting of Operational Manuals, Analysis of technical improvements that facilitate the control and management of the operation of different departments of the company.

Presentation of new processes and procedures suggested by me and technical meetings with the vice presidents of the areas involved and analysis and implementation of ideas with the systems department. Monitoring of implementations. Management of several projects at the same time.

Achievements:

Coordination and Implementation Phase 1 Evolution Project consisted of the unification of the JDE 7.3 and JDE 8.9 systems in the new JDE 9.1. This project includes Unification of the accounting books of both systems, migration of historical data, unification of all modules (Credit and Collections, Accounts Payable, Banks, Treasury, Assets, etc.), Implementation of the Logistics module, Inventory Control, Transportation, new reports and indicators, process automation.

Project to improve the Control and Automation of the Maintenance Department of Petroleos Delta, S.A. A program was developed that would allow knowing the status of the maintenance works that was attended by the company's maintenance providers.

Freight Control Calculation and Payment Project: Automate and improve cost control for freight payments. A new process flow was established that improved the calculation and automatic registration of the expenses generated by the freight paid to the carriers for the trips made in a fortnight.

TRUCKSLOGIC (Logistics company for container transport and distribution) Management Control Coordinator

September 2012 - March 2013

Update, verify and audit the indicators (KPI) of the company (Management Control) through the Control boards. Calculate and analyze the profitability of the Truckslogic and Truck renting companies.

Analyze, identify, propose, and implement improvement and performance proposals within all departments.

Approve the improvements, changes, or new implementations requested in the technology department as well as inform internal clients of the status of the requests made, action plan, and delivery dates.

Carry out follow-up and audits of the processes, indicators, and tools designed in the CIMA project (complete management).

GRUPO REY (Supermarket chain with its own warehouses and more than 100 branches throughout the country) Project and Process Specialist

April 2011 - August 2012

Project and procedure specialist for the entire company. Manage the Super User profile of their ERP Lawson System. This includes Upgrades to the ERP, error correction, and process automation.

Management and total coordination of projects mainly related to process automation.

Achievements:

Document the Intercompany Transfer process and request severe changes to existing manual reconciliation processes so that they are carried out automatically.

Implementation of the Stockholders Report and the Stock Market Report

Implementation and training related to the start-up of Fiscal Printers in all the group's markets. Implementation of the New Accounting System of the company, structuring of the System, establishing the profiles, and carrying out the tests of all the modules that included: financial modules, treasury, logistics, inventory, and data integration.

Compilation, analysis, and implementation of all the processes related to the Operational and Administrative Management of the Market obtaining the certification in the PCI standard used by banks worldwide for the management of debit and credit cards.

DIGICEL (Telecommunications Company) Business Specialist (Finance)

August 2008 - March 2011

Structure the management of the calculation and payment of commissions for agents and sellers. Additionally, create and validate the reports generated in the business platforms. Document and write the internal processes and validations to be carried out to execute the payment of commissions.

Creation, improvement, and management of databases and their structural presentation to make them more robust for managing and obtaining daily, monthly, and historical information.

Responsible for carrying out analysis, evaluation, and investigation of the deviations generated between the achievements, the budget, and the forecast that help explain them and are included in the presentations of Strategic, Budgetary, and Management Control Base

TELEFONICA MOVILES - MOVISTAR (Telecommunications Company) IT Operations Supervisor for Panama and Guatemala

March 1999 – July 2008

Supervision of all operational and administrative functions in both Guatemala and Panama.

Plan the periodic maintenance of the platforms, training, and attention to the requirements of internal users, providing them with information and assistance 24 hours a day.

Carry out the Pre-billing and Billing of the different cycles as well as the Monthly Closings. Conduct product and new technology tests for all business areas of the company.

Perform technical analysis to improve and take advantage of platform resources.

Achievements:

Establish new and productive procedures at the organizational level that will facilitate interaction and teamwork. Belong to the Marketing Staff group on behalf of the company's technical area, actively participating in all projects and contributing innovative ideas to the market. Establish procedures and security policies to prevent money leakage, recommending new controls at a technical and operational level.

EXPERIENCES IN THE AREA OF FINANCE, ACCOUNTING AND AUDIT

International Department Stores, Inc. (SEARS)

Plan and carry out annual inventories. Review and balance the accounts of the Major. Carry out checks at the Main Cashier and at the points of sale.

Achievement:

Together with the system department, the creation of new reports that would facilitate the accounting record work at the treasury and inventory level.

Geo. F. Novey, Inc.

Inventory Supervisor. Carry out annual inventories in the assigned departments for the entire company. Audit and validate the good management of internal processes and systems trying to locate possible differences.

Achievement:

Recommend selective inventories in the departments that presented the highest percentage of difference in the annual physical taking of their inventories, finding the most common causes of the difference, and considerably reducing the previous levels of difference.

OTHER EXPERIENCES AND HOBBIES

Sports (American football and flag football referee with participation in the World Cup Qualifiers in 2016 and the World Cup 2018 both take place in Panama, and participation in a division III game between the Panama team and Wabash College in 2014).

Teaching (Professor at the Santa María La Antigua University, teaching the courses of Administration, Marketing and Customer Care)

Reading

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