Jordan-Jennifer Bowen

ad1hsf@r.postjobfree.com

302-***-****

Bear, DE 19701

EDUCATION

Graduation Class of 2008

Goldey-Beacom College

Bachelors of Science in Business Administration Concentration in Human Resources

QUALIFICATIONS SUMMARY

•Strong work ethic

•Excellent verbal and written communications skills

•Leadership skills

•Ability to work independently with little supervision in a fast paced environment

•Detailed oriented

•Ability to develop strong relationships within a team environment

•Strong documentation and follow through skills

•Expert in the following computer systems: Windows XP, MS Outlook, MS Excel, MS Word, MS PowerPoint, Profile, CMSE Card Services, AWD, Calyx, Transact, SharePoint

WORK EXPERIENCE EDUCATION

Pyramid Consulting February 2021 – June 2023

Gas/Electric Department Support Specialist

Job Description:

•Familiarized myself with standard concepts, practices, and procedures of the Clients

•Owned setup and accuracy of prospective customer including relationships between the existing meters, credit, contracting and accounts, verification of customer’s legal name thru the secretary of state websites, and accuracy of transactional, hedge accounts and physical pool accounts

•Acted as liason between sales and other functional departments to ensure proper communication throughout pre sales contract cycle

•Maintained data accuracy on any changes in customer data (ownership changes for example).

•Managed the submission of credit requests, standard contract requests, and ensures accuracy of customer status in systems and communicates to account managers for locking purposes

•Coordinates the completion of LDC enrolment paperwork where customer signatures are required.

•Assisted in data cleanup projects as assigned.

Stewart Title October 2019 – March 2020

Appraisal Coordinator Department Support Specialist

•Served as a liaison between clients and vendors to ensure orders were successful

•Forecasted and uploaded reports daily to assist teams with work volume

•Worked independently to manage varying order volumes, resolved problems and adapted to changing situations

•Assigned orders to vendors for completion within a specified amount of time

•Ensured service levels were met by communicating with vendors via phone and email to provide client-specific order requirements to help avoid delays and re-work

•Used negotiation skills and persuasiveness to gain vendor agreement to commit to expected deliverable timeframe.

Aetna May 2019 – October 2019

Benefits Consultant

•Applied medical guidelines to determine coverage, complete eligibility verification, and identify discrepancies

•and applies all cost containment measures to assist in the claim adjudication process

•Coordinated responses for routine phone inquiries and written correspondence related to claim processing issues

•Utilized all applicable system functions available ensuring accurate and timely claim processing service

ICS January 2019 - April 2019

Recruiter Contractor

•Handled inbound and outbound calls daily

•Interviewed qualified candidates via phone and in office and discussed opportunities that best suit their backgrounds and experiences

•Negotiated benefit packages with candidates that best suit them

Navient - Department of Education Loan Servicing

October 2018 – December 2018

Loan Processing Contractor

•Conducted and overseen the process for multiple mortgage projects

•Scanned and organized loan documents

•Researched and reviewed loans deemed uncompleted

•Reported status switched on loans after issues were detected and fixed

•Submitted loans after confirmed all necessary paperwork was submitted

Bank of America August 2018 – September 2018

Customer Service Representative Contractor

•Handled more complex escalated customer calls to resolve in the most satisfactory manner for all parties concerned.

•Received calls which were non-routine and required deviation from standard screens, scripts and procedures.

•Possessed extensive knowledge of the organization, products, services, and high level of technical skills.

Cigna February 2017 – October 2018

Claims Specialist Contractor

•Entered data for claims submitted by customers, doctors, dentists, and hospitals from various countries

•Coded information received by translating medical terminology

•Made claim eligibility determinations and managed on-going claims for an assigned caseload of short-term disability claims by capturing medical information and applying appropriate contractual provisions

•Paid all covered claims accurately and timely

Bank of America December 2016 – February 2017

Fraud Analyst Contractor

•Provided exceptional customer service in a high inbound call center environment

•Reviewed customer credit card accounts for the prevention and detection of possible Fraud

•Assessed the level of risk and made decisions which directly impacted the customer experience and risk to Bank of America

Capital One September 2012 - May 2016

Research Associate

•Received and reviewed customer complaints

•Negotiated conflicts in contracts, and worked with other departments to resolve issues

•Communicated via phone, secure message, and social media with customers

•Reviewed quality assurance for other employees

•Worked with groups made up of legal, risk, and AML

Unsecured Loan Specialist September 2012 - January 2014

•Contacted customers via phone and written correspondence to secure payments

•Ensured all payments are secure and complaint with FDCPA guidelines

•Communicated with Loan Servicing Team to main account restrictions, process settlements and request account closures

ING Direct June 2007- September 2012

Asset Sales Associate

•Exemplified excellent sales and customer service within a call center environment

•Handled mortgage applications and implemented lending guidelines

•Marketed online financial products, and worked with department team to accomplish specific daily goals

•Assisted customers with monitory transactions

•Corresponded with proper departments regarding specific customer’s request through email communications

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