Product Manager

Ralph Young Senior Product Manager

984-***-**** New York, New York ************@*****.*** https://www.linkedin.com/in/ralphyoungiv PROFESSIONAL PROFILE

● Senior Product Manager with 6 years of experience drivingB2C mobile development, growth, and user engagement.

● Spearheaded digital subscription strategy resulting in33% increase in subscriptions and 8% reductionin customer churnthrough strategic product improvements and data-driven decision making.

● Launched 0-1initiatives thatincreased engagementfor 100K+ users, while leading cross-functional teamsto optimize platform adoption and user experience.

● Proven track record in prioritizing high-impact features through quantitative analysis and user research, with expertise in leading mobile products from concept to market.

PROFESSIONAL EXPERIENCE

Product Manager II, Mobile Subscriber Growth TheNew York Times April 2022– July 2023

● Developed and executed a mobile growth strategy across 7 apps,driving a 33% increasein digital subscriptionsthrough targeted user acquisition and engagement initiatives, further diversifying the subscriber base.

● Launched in-app cancellation processes, successfullyreducing churn by 8%, using A/B testing and strategicsave offers.

● Collaborated with marketing, design, data, and engineering tosurpass mobile app growth targets by 20%throughdiscount campaigns that attracted new subscribers and enhanced retention.

● Partnered with cross-functional teams tooptimizeuser journeys and boost ARPU for 1M mobile subscribers,integrating insights from key stakeholders into product decisions.

Product Manager, Messaging and Revenue Perry Street Software February 2021 - April 2022

● Pioneered the launch of a 0-to-1 video chat feature, leading to a10% increasein user engagement and enhancing in-app trust.

● Championed user feedback through an iOS beta program, raising App Store ratings from3.8 to 4.2stars by consistently improving product features based on direct input.

● Drove microtransaction revenue growth by 10%throughdata-backed mobile A/B testing of new monetization features, contributing to overall quarterly financial targets.

Product Manager WillowTree May 2018 - February 2021

● Built and launched4 mobile and 1 web product, bygathering requirements for user needs, building roadmaps, aligning stakeholders, and leading cross-functional teams to optimize core user journeys and create seamless user experiences.

● Optimized Agile process efficiency by facilitating key ceremonies, resulting in a20% improvement inon-time projectdelivery and ensuring consistent alignment with client objectives.

● Managed high-impact product initiatives with budgets from$250K to $1M, delivering projects on time andwithin budget, while maintaining high-quality user experiences and meeting business objectives. Associate Product Manager Relias August 2017 - May 2018

● Oversaw rebuild of clinical onboarding program, enhancing roadmaps and organizing team processes toacceleratedemo time by 40%.

● Improved organizational filters, resulting in a30%boost in efficiencyduring refinement sessions andenhancing product quality. Tier II Product Specialist Relias December 2014 - August 2017

● Implemented a customer feedback loop, boosting collaboration between product, engineering, and customer success teams, and elevating customer satisfaction by 15%.

● Revamped at-risk client engagement processes,increasing CSAT scores by 20%among key customer groups. CERTIFICATIONS

Certified Scrum Product Owner Certified Scrum Master Pragmatic Marketing I, II EDUCATION

B.A. Political Science & History, University of North Carolina at Chapel Hill

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