Natasha Tyler

*** * *** ******, ***********, MS, 39401, US • 210-***-**** • ad1hr0@r.postjobfree.com Conscientious customer service Specialist with 3-5 years of experience solving problems creatively and achieving win-win outcomes through tact and diplomacy.

Excellent written and oral communication

Professional telephone demeanor

Planning and Organization

Skilled problem solver

Nursing Practice - 2026

Texas A&M University-Corpus Christi - Corpus Christi, TX Claims Representative - May, 2022 to Present

AAA Dallas Insurance and Member Services - Dallas, TX Worked closely with AAA insurance, handling tasks such as conducting research, fielding phone calls. Examined reports, accounts, and evidence to determine the information's integrity and accuracy. Provided accurate information on the course and technique. Used discretion and good judgment when it came to using company materials and supplies. Kept track of everything.

Quickly addressed emergency situations that arose as a result of illegal excavations and provided effective remediation. Provided each customer with exceptional service by listening to their concerns and answering their questions. Had professional interactions with customers, peers, which aided in the development of clear communication and active listening skills. Front Desk Concierge - May, 2021 to September, 2021 Holiday Inn - San Antonio, TX

Answered calls, emails, and faxes daily, responding to customer inquiries, resolving problems, and informing customers about new products. Assisted visitors with their requests for dining and tourist attractions by researching various venues and locations. Greeted each guest or hotel employee and walked them through the check-in and check-out process. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Worked closely with guests, some of whom were VIPs or celebrities, while maintaining a high level of privacy. Customer Service Specialist - January, 2021 to May, 2021 Lowe's - San Antonio, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answering questions and suggesting information about other products and services attracted potential customers. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns. Performed opening and closing functions in order to meet operational requirements and provide excellent customer service. Ensured that company policies and procedures were followed while maintaining a safe and productive working environment. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Newborn Nanny - January, 2021 to January, 2022

San Antonio, TX

Developed strong bonds with children by inquiring about their school, friends, and hobbies. Created games and activities using arts and crafts to support learning and verbal skills. Balanced playtime and limited screen time to optimize types of stimulation and support the development of fine motor, gross motor, and cognitive skills.

Promoted language development skills through reading and storytelling. Traveled with families to care for children, allowing parents to spend private time with their children while providing them with fun adventures in a variety of settings.

Planned extracurricular sports and class schedules and provided safe transportation to various events. Kept an up-to-date list of emergency contact information and my child's medical information so that I could react quickly in the event of an emergency.

Helped with light housekeeping and running errands. Helped children with homework assignments and special projects in a variety of subjects in order to help them succeed academically. Bathed, dressed, and assisted with tooth brushing to promote good personal hygiene and oral health. First Aid/CPR Certified

Texas licenses Insurance Adjuster

CERTIFICATIONS