Front Office Learning Solutions

Javier Bonilla

ad1hq8@r.postjobfree.com 323-***-**** New York, NY

www.linkedin.com/in/javierebonilla

SUMMARY Seasoned Learning & Development professional with 10 years of experience in designing and implementing effective learning strategies. Proven track record in creating engaging multimedia learning solutions, facilitating live training sessions, and assessing program effectiveness. Eager to leverage these skills in a Learning Manager role to foster a culture of continuous development. WORK EXPERIENCE Franklin Templeton New York, NY

Learning & Development Specialist Mar 2022 - Present

• Develop and implement innovative multi-media learning solutions, directly aligning with front office business goals.

• Craft comprehensive instructional plans to address identified training needs and skill gaps.

• Conduct thorough research, interviews, and collaborations with Subject Matter Experts (SMEs) to determine suitable learning materials.

• Administer a segment of the learning portfolio, ensuring continuous improvement by evaluating and updating existing solutions.

Warner Media New York, NY

Learning & Development Consultant Oct 2021 - Feb 2022

• Facilitated live, web-based training sessions to support various training initiatives, including new product launches and refresher courses.

• Collaborated within the Learning & Development team to develop and create audio/video training modules.

• Analyzed the effectiveness of learning and development programs, leveraging diverse feedback and performance metrics to improve existing training programs and develop new offerings.

Allvue New York, NY

Product Training Specialist Feb 2020 - Mar 2021

• Developed and implemented client-centric learning experiences for a CRM product suite, facilitating seamless adaptation and maximizing product utility.

• Conducted comprehensive training sessions coupled with interactive Q&A discussions, leveraging virtual platforms for effective knowledge transfer.

• Synchronized with Project Management and Development teams to ensure timely delivery of training needs, customized requirements, and client expectations, while continuously refining training strategy through feedback analysis and cross-functional collaboration.

JP Morgan, Private Bank New York, NY

Implementation Training Specialist Apr 2018 - Sep 2019

• Developed and managed comprehensive training content, transforming complex CRM platform principles into easily understandable materials for global Front Office teams in both English and Spanish.

• Orchestrated an effective learning curriculum, combining in-person, virtual, and train-the-trainer sessions for enhanced learning experiences.

• Devised training program metrics, crafted strategies for improved employee engagement, and worked closely with development teams to create engaging beta user learning experiences aimed at driving specific behaviors and usage. Client Service Trainer Sep 2014 - Apr 2018

• Conducted comprehensive training sessions, enhancing skills and knowledge base of over 500 client service professionals, including the implementation of initiative-specific activities.

• Evaluated training efficacy through monitoring best practices and participant assessments, adjusting strategies as necessary to ensure optimal outcomes.

• Assisted team leaders with planning and executing development and coaching strategies, while simultaneously managing multiple client engagements with a high level of efficiency and accountability.

• Developed an array of learning materials, including virtual tutorials, in-person training sessions, and performance support aids, to address specific topics in Client Service Training.

KYC Compliance Analyst 2014 - 2014

• Managed and executed Know Your Customer (KYC) compliance procedures for JP Morgan's Private Bank, including client identification, risk assessment, and legal documentation review, ensuring adherence to global regulatory standards and mitigating potential financial and reputational risks. Fortune 500 & Advertising Companies New York, NY

Executive Assistant 2013 - 2014

• Managed and coordinated various high-level administrative tasks, including scheduling meetings, maintaining executive calendars, preparing reports, liaising with internal departments and external clients, and supporting strategic initiatives, contributing to the smooth operation and success of Fortune 500 & Advertising Companies.

Urban Fitness Los Angeles, CA

Owner/Trainer 2011 - 2013

• Successfully owned and operated Urban Fitness, where I developed and implemented comprehensive training programs, managed business operations, and provided personalized fitness coaching to clients, resulting in improved client health outcomes and business profitability.

EDUCATION Hunter College

Bachelor of Arts, Major Communications, Minor Film New York, NY

Contact this candidate