GERALD A. DILLARD

ad1hq7@r.postjobfree.com

Memphis, Tennessee 38186

865-***-****

OBJECTIVE

Seek an opportunity that will utilize a proven ability to develop and motivate personnel and to achieve corporate productivity and profitability goals. Will work as leader to organize teams; establish and achieve safety, productivity, and quality goals.

QUALIFICATIONS

Established a history for earning increased responsibility through dedication, skills growth, and professional support of management's goals. Offer the insight, leadership, resourcefulness, and project planning/management skills to initiate and lead troubleshooting, customer service, technical, and staff development projects; interact and manage significant client relationships, and serve as a corporate level point-of-contract or liaison. Have excellent analytical, organizational, reporting, research, and communication skills. Strengths:

• Planning ahead/anticipating problems and making recommendations for achieving organizational objectives.

• Coordinating information, research, and projects between departments. PROFESSIONAL EXPERIENCE

FEDEX, Memphis, TN / Knoxville, TN 12/88 - Present

Corporate Security Officer (1/13-Retired) Use effective communication skills to create positive public relations with employees and authorized visitors. Coordinate facility-wide effort regarding security and fire protection as well as accident investigation. Prevent unauthorized personnel from entering facility grounds. Work CCTV camera systems to scan work areas; monitor facilities and investigate unusual activities/occurrences, maintaining high levels of safety and security.

• Recognized by security management for strong work ethic and ability to "get the job done."

• Collateral administrative duties include training and scheduling new officers to posts, ensuring proper security procedures are adhered to and monitoring high value shipments daily. FEDEX Security Specialist (11/15-06/15) Investigate and resolve cases. Cases I had to resolve were theft, work place violence, falsification, accidents, etc. Some devices I used when investigating were monitoring cameras, researching, interviewing plaintiff, witnesses, and subject Senior Trace Representative (1/08-1/13) Provided excellent customer service via telephone contact with FedEx customers, personnel, and other interested parties regarding inquiries of actual or perceived missorted, lost, stolen, or damaged shipments. Responsible for researching and coordinating proper routing, initiating customer contact to advise the customer of problems when appropriate. Provided assistance to internal customers by supplying vital information necessary for response to external customer.

• Utilized COSMOS/IMS/GENESIS to support research and schedule revenue pickup.

• Assisted in the training of new employees, cross-train of existing employees, and serving as group leader for any procedures or systems questions.

Overgoods Assistant (9/07-1/08) Assisted Trace Representatives; researched and provided assistance to internal/external customers regarding unidentified, undeliverable, and damaged packages. Checked incoming freight and verified outgoing quantity against shipping documents. Located inventory via RF scanner and warehouse computer system.

• Ensured accuracy of all data control operations and provided support in other types of warehouse assignments.

• Identified and reported package system problems and inconsistencies such as service failure trends, improper operations procedure trends, and security problems. Ramp Transport Driver (11/98-9/07) Drove trucks to various collection and input points within ramp the facility. Focused on safety, conduct safety inspections, and performed minor maintenance as needed to tractor trailer rigs. Developed mechanical knowledge of braking systems, electrical systems, drive train and wheels, and trailer linkage.

• Prepared computer generated weight and balance manifests for tractor/trailers and maintaining records according to FAA and DOT regulations.

GERALD A. DILLARD page 2

Experience Continued:

Courier (12/96-11/98) Served in a front-line communication and company representation role in working with customer to deliver packages; identified sales opportunities and forwarded leads to sales departments. Established a record of efficiency in delivering and picking up, sorting, scanning packages as well as providing professional representation to customers. Customer Service Assistant (9/95-12/96)

Courier (10/89-9/95)

Handler - Memphis Hub (12/88-10/89)

G.D. LIQUORS, Memphis, TN

3/11 - 7/13 Manager / Equity Partner Started-up and served in a leadership role to supervise administrative, sales, finance, accounting, marketing, and facility management for this liquor store Oversaw all phases of cost control and financial management (including inventory, cash handling, and sales reports), developing/implementing controls, maximizing profits, and minimizing losses.

• Worked to improve employees ability to advise customers on products; and work toward retention of these clients.

• Trained new Associates to professionally handle each customer transaction, incoming phone calls, and the close of each sale.

• Operational responsibility areas included:

- Purchasing - Marketing - Accounting

- Customer Relations - Sales - Vendor Relations

- Inventory Control - Banking - Human Resources

• Guided this business through growth and changes to keep this business in operation and profitable as the retail marketplace significantly changed as a result of competition. JUVENILE COURT, Memphis, TN 2/09 - 1/13

Auxiliary Probation Officer / Counselor Made weekly in-home visits which involved making home assessments to a caseload of youths on probation to evaluate and verify proper living environment. Counseled and established plans for families to improve their child's living conditions. EDUCATION

UNIVERSITY OF TENNESSEE, Knoxville, TN

B.A. Sociology 12/01

Professional Training: International Specialist, Quality Control, Computer Operations, Customer Interface, and type 25+ wpm.

GERALD A. DILLARD

ad1hq7@r.postjobfree.com

Memphis, Tennessee 38186

865-***-****

Hiring Manager:

In order to explore employment opportunities within your organization, I am enclosing a resume. I am seeking a supervisory/management position with a progressive organization where my talents will be a long-term asset. I am confident that upon review of my resume you will find me qualified for serious consideration to join your staff. Within the enclosed resume you will find details concerning my management experience and education, and how these translate into transferable skills. My goal is to gain a challenging position where significant accomplishments and hard work will be required and rewarded. I possess qualities of motivation, diligence and competence as well as a positive attitude, which would provide valuable support to your organization. I would appreciate the opportunity to meet with you in person to discuss your needs and organizational objectives along with my unique abilities to fulfill them. Thank you for your time and consideration in this matter. I look forward to hearing from you soon. Sincerely,

Gerald A. Dillard

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