Gladys Smith

760-***-**** ad1hq3@r.postjobfree.com Victorville, CA 92395

SUMMARY

Reliable Food Service Worker bringing 4 years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures. Enthusiastic Food Service Worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities. Knowledgeable about front of house and back of house protocols. Diligent food champion offering food handling experience and focus on quality service. Skilled in managing ingredient preparation and kitchen organization. Dedicated to providing exceptional, consistent service to customers. Energetic and reliable team member with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative. Hardworking and reliable with strong ability in customer service . Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level customer service position to help launch career while achieving company goals.

SKILLS

Customer Service

Food Preparation

Working With Diverse People

Multitasking

Safe Food Handling

Food and Safety Standards

Menu Item Familiarity

Working Quickly

Quick Learner

Problem-Solving

Fast-Paced Environment

Heavy Lifting Capacity

Cleaning and Sanitizing

Friendly and Outgoing

Strong Work Ethic

ServSafe Certification

Food Assembly

Cash Register Operation

Positive Attitude

Team Oriented

Flexible Schedule

EXPERIENCE

Food Service Worker, Taco Bell, May 2019-February 2022 Barstow, CA

Handled cash and credit card payments and returned receipts, change and payment cards to customers.

Attended training sessions to grow knowledge of company products and services. Volunteered to handle complaints and issues for manager during busy time periods. Trained new team members on proper service methods and evaluated service delivery using quality assurance program.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Followed food safety regulations pertaining to sanitation, food handling and storage. Cleaned and sanitized work areas, equipment, utensils, dishes and silverware. Performed variety of duties related to food service. Set up, restocked and cleaned dining areas.

Volunteer, Barstow Senior Thrift Store, May 2017-December 2017 Barstow, CA

Assisted with customer requests and answered questions to improve satisfaction. Swept and mopped front end during shifts to maintain professional appearance. Backed up cashiers ringing up large number of customers by bagging products. Handled merchandising and restocking needs for multiple checkout lanes. Promoted store cleanliness by keeping track of trash can levels and emptying when full. Greeted customers promptly and responded to questions. Scanned items and checked pricing on cash register for accuracy. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Customer Service Associate, Belk, April 2010-May 2011 Albemarle, NC

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Maintained current store, product and promotional knowledge to drive consistent sales. Consulted with customers regarding needs and addressed concerns. Followed policies and procedures to meet or exceed established performance requirements. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

EDUCATION AND TRAINING

High School Diploma

Metropolitan Skills Center, Los Angeles CA June 2003