KIMBERLY CHOE

412-***-**** ad1hpr@r.postjobfree.com

www.linkedin.com/in/kimberlyswanchoe

SUMMARY:

Innovative customer centric leader with more than twenty-two years in program and project management focused on delivering dynamic programs and products for positive customer experience. Proven track record of motivating and leading successful collaborations / partnerships across cross-functional teams, business leaders and executive management to drive adoption and consensus to facilitate and implement change.

ACCOMPLISHMENTS:

•Captured $4.5M in savings through the consolidation of IT hardware and software maintenance contracts and extending contract terms.

•Attained $5.0M in savings by renegotiating the natural gas compressor contracts from leasing to purchasing, eliminating use taxes fees, and reducing transportation cost by 50% for all new equipment.

•Developed and implemented a global contract and asset management system, identified $3.5M in savings in obsolete hardware and software maintenance fees and licensing contracts.

•Managed 8000 global vendors with $75M in spend across multiple companies and lines of businesses, streamlined enterprise IT vendor management processes, established preferred vendor list, resulting in a 25% decrease in operating costs.

•Attained $1.5M in cost savings by renegotiating energy contracts for new and legacy compressor stations and office buildings throughout Pennsylvania.

•Conceived and executed cost savings and performance metric reporting on Vehicle Fleet Servicing and Maintenance, resulting in $500K annual savings, stronger vendor relationships and performance due to transparency and mutual understanding of expectation.

•Awarded Strategic Energy, LLC ‘2008 Leader Award’ Achieved a 120% to target for 2009

PROFESSIONAL BACKGROUND:

1/2023 – 7/2023: Control Risks, (Remote)

PROGRAM MANAGER/SR PROJECT MANAGER

Control Risks is a global specialist risk consultancy that helps to create secure, compliant, and resilient organizations.

Responsible for managing multiple projects and overseeing and monitoring progress of individual business and technical workstreams under Program Odyssey.

Projects: Control Risks One Product Subscription Service, CR1 24/7 Global Risk Operations Centers (UK, US, and Asia), CR1 Fee Schedule, Billing and Payments Setup in D365, CR1 Digital Contact Center Support System, CR1 Provider Services Network Database and CR1 Interactive Global Digital Contact Map.

Additional responsibilities included managing projects from initiation through execution, defining project scope, milestones, and deliverables, creating detailed project plans, master schedules, WBS, and phase timelines. Develop resource plans, project budget, track actuals, and prepare monthly forecast. Collaborated with multiple cross-functional teams, business units and SMEs on technology assessments, functional / nonfunctional requirements, risk analysis, mitigation plans and transition plans, SOPs, project support documents, steerco presentations, and monthly progress reports.

6/2022 – 10/2022: American Fidelity Assurance, (Remote)

SR. PROJECT MANAGER (Contract through Tek Systems Solutions)

American Fidelity Assurance provides benefits solutions for employers in the education, public sector, automotive, manufacturing and healthcare industries within the US.

Responsible for identifying new product opportunities based on market research, defining project scope, goals, and deliverables to ensure consistency with company strategy and commitments.

Universal Opt-In (UOI) Phase II $350K / 6 Months

Manage Universal Opt-In (UOI) Phase II from initiation provides AFA the ability to collect and maintain customer electronic communication preferences information, scope extended to include multiple business service lines (Reimbursement, EE/EM, CE other AFA customers.)

Express Billing Enhancements $150K / 3 Months

Managed Express Billing UI enhancements to increase acceptance of EB functionality leading to improved customer experience.

Online EFT Form for Portable Products $500K / 6 Months

Managed the redesign and consolidation of the EFT Form to modernize the user interface and functionality by providing existing customers the ability to continue their individual policies with AF.

4/2021 – 4/2022: Johnson Controls International, (Remote)

SR. PROJECT MANAGER (Contract through Tek Partners)

JCI is a multinational conglomerate that produces fire, HVAC, and security equipment for buildings. As a Senior project manager my core responsibilities included managing multiple complex programs with underlying projects that bridge Globally and Enterprise-wide initiatives within Building & Technology Services.

Manage product development from the conceptual stage through implementation including introduction to market. Collaborated with business partners on the development and positioning of new products based on market needs and customer requirements. Identified critical gaps in existing processes, developed remediation plan to streamline processes.

Product Marketing Management Solution (PMM2) Phase I & II $3.2M / 12 Months

Responsible for the implementation of a central repository for JCI Direct and Indirect products integration of their global business products marketing product data, attribute information, digital assets, and reporting for Customer and Channel Partner requests and e-commerce accessibility.

Selection Navigator Pop-Out to Oracle CPQ $2.0M /12 Months

Phase I: Implemented an open integration with Oracle CPQ (Configure/Price/Quote) to provide solution utilizing selection and configuration capabilities of SelNav with a SSO for business partners and customers.

Phase II: Expand the scope of business transaction through the Selection Navigator application and providing “open access” to business partners and customers needing access to Selection Navigator and global product configuration tools for new users.

12/2020 – 4/2021: Kindred Healthcare, LOUISVILLE, KY (Remote)

SR. INFORMATION SYSTEMS PROJECT MANAGER / SR. BUSINESS ANALYST (Contract through SkyBridge Consulting)

Agiloft Contract Management Solution (ACMS) $3.0M /18 Months

Implemented an enterprise-wide contract lifecycle management solution adaptable to meet the continuously evolving needs of business units throughout Kindred Health, while maintaining security, governance, and audit-ability.

•Led the collaboration, business, and cross-functional team(s) in determining customer requirements and translating requirements into operational plans to drive the development of enterprise standards across Kindred.

•Responsible for identifying, managing, and monitoring potential risks and issues, remove bottlenecks, provided escalation management when needed, developed remediation plans and path to green throughout the life of project.

9/2018 – 3/2020: PNC BANK, PITTSBURGH, PA (Remote)

SR. PROJECT MANAGER (Contract through Pyramid Consulting Group, Inc.)

PNC Financial Services Group, Inc. is an American bank holding company and financial services. As a Senior project manager my core responsibilities included managing the Core Banking Simplification program and underlying projects within Enterprise Retail Banking. Projects involved the development and enhancement of internal applications to maximize product effectiveness and optimize banking experience for PNC customers. Collaborated with business partners, and cross-functional teams to drive the development of new products offered to targeted customers based on market analysis and customer needs.

Products Simplification Program – $15.0M /18 Months

oGrandfathered Product Migration Phase I and II: Converted 18 products (109,000 accounts / $680k) Grandfathered Products to actively sold standard checking products.

Product Simplification: Implemented enhancements for consumer checking products, pricing structure, transactions, and maintenances fees to improve servicing variability, optimize portfolio, and mitigate risk.

VirtualWallet Two Choice: Created and implemented four (4) new VirtualWallet Checking and Savings products for the Global Expansion initiative. The new products included enhanced product transactions and maintenance fees, and online and mobile features to optimize the client experience.

oVirtualWallet Student Migration: Created and implemented an automated daily migration process to transfer VirtualWallet Student accounts to VirtualWallet Checking accounts after 6-year expiration.

Core Banking: SmartAccess on Continuum COR – $2.95M / 18 Months

oSmartAccess on Continuum COR: Created and implemented enhanced features for the SmartAccess Prepaid Visa product, website and mobile app. Implemented a new modern core banking platform for the northeast region, deployed enhanced features enabling data transfer between internal applications and legacy core banking platform providing a scalable, digital, real-time environment allowing customer-centric transactions.

Core Banking: Business Banking Simplification Program – $10.0M / 18 Months

oCore Banking Business Banking - Product Experience: Converted all 356,000 accounts ($2.9M) grandfathered business checking accounts and linked sub-account from 27 grandfathered products.

oCore Banking Business Banking - Products for Sale: Created and Implemented 6 new actively sold products with enhanced features, products transactions, maintenance and service charge fees for transactions and deposit, and investment options for PNC business customers.

Savings Simplification Program – $1.75M / 6 Months

oSavings Simplification and Linking Product Experience: Converted and migrated 175,000 grandfathered savings accounts to actively sold standard savings products.

•Led multiple process management initiatives, resulting in the adoption of and rollout of new process enterprise-wide (Automation Review and Approval of Project Proposal, Rapid Approval GRC Scaled Tiered Projects, and Scaled GRC Review & Approval Process.)

•Managed, and tracked risks and issues, removed bottlenecks/obstacles, developed remediation plans to mitigate path to green throughout the life of project utilizing waterfall, agile, scrum and Kanban methodologies.

9/2016 – 12/2017: HARLAND CLARKE CORP., SAN ANTONIO, TX

SENIOR INFORMATION TECHNOLOGY MANAGER, VENDOR MANAGEMENT AND STRATEGIC SOURCING / SENIOR PROGRAM MANAGER, VENDOR MANAGEMENT OFFICE (VMO)

Vendor Management Office (VMO) – Led the development and implementation of the Vendor Management Office (VMO) for HHC Enterprise IT Shared Services. Foster collaboration efforts with executive leadership, HHC business owners and IT to adopt and champion new processes.

Enterprise Vendor Management Program – $3.5M / 12 Months: Oversaw the implementation of several enterprise vendor management projects within for the ServiceNow Solutions Program.

Enterprise IT Financial Reporting Tool Project – $500K / 12 Months: Implemented enhancements to automate reporting IT Spend in Apptio Cost Transparency module.

•Developed long term strategic plans to consolidate multiple hardware and software maintenance contracts, reducing software and hardware maintenance cost by 25% over multiple years.

•Led vendor diversification efforts to develop HCC supplier diversity program, promote innovation through the introduction of new products and services, reduced risk, and increased ROI. Developed, and implemented new processes to manage vendors, created KPIs and vendor scorecards to evaluate vendor performance and for metric reporting.

5/2015 – 9/2016: ACELITY, SAN ANTONIO, TX

SR. PROGRAM MANAGER, PMO / SR. PROJECT MANAGER

iOn Healing Mobile App – $4.0M / 12 Months: Managed the implementation of the iOn Healing Mobile for iOS/Android.

The app was designed to improve customer support, streamline business processes, and facilitate more effective communication with Acelity representatives to discuss potential treatment options.

MyWoundHealing Mobile App – $3.5M / 12 Months: Managed the implementation of the My Wound Healing Mobile App for iOS/Android. The app was designed to provide patients with a proactive resource to better engage in their wound care.

Enterprise Project Management System – $500K / 6 Months: Implemented MS Project Server Online, to provide transparency and manage the portfolio of project and resource capacity planning for enterprise IT.

IT Security Enhancements – $1.5M / 15 Months: Managed the implementation security change auditor and vulnerability management solutions. (Active directory configuration, group policy, password protocol, anti-malware, and security patches)

Global Network Stabilization – $2.5M / 18 Months: Led the implementation of infrastructure and operating systems hardening methodologies (Automation, Servers, Storage, Network, Data Stores, File Integrity Monitoring, Auditing & Reporting) including firewall polices, access control, SSO and encryption.

•Conducted network vulnerability assessments using tools to evaluate potential attacks vectors, identify system vulnerabilities, developed remediation plans and security procedures.

10/2013 – 5/2015: INDEPENDENT CONSULTANT, SAN ANTONIO, TX

SR. PROGRAM MANAGER / SR. PROJECT MANAGER / SCRUM MASTER

Financial Management System – $850K / 12 Months: Assisted in the implementation of Oracle E-Business Suite, streamline procure-to-pay processes providing budget and contractual transparency across procurement, vendor management and supply chain.

Enterprise Content Management – $750K / 12 Months: Led organization efforts for planning and coordinating internal and external project team members towards the implementation of an Enterprise Content Management solution and supporting processes.

Enterprise Storage Service Solutions – $3.0M / 12 Months: Led the enterprise standardization effort of converting the backup and storage services to EMC Avamars.

1/2013 – 10/2013: MYLAN INC., PITTSBURGH, PA

GLOBAL PMO PROCESS MANAGER

•Developed PMO governance, improved, and implemented processes, tools, guidelines, standards, and best practices for managing projects throughout project lifecycle.

•Drove PMO policies and processes, managed, mentored, and onboarded and provided training for program and project managers.

•Cultivated global partnerships to champion and maintain alignment with PMO objectives, measurable benefits, success criteria, and scope, ensuring customer satisfaction and project success.

9/2010 – 1/2013: THE WILLIAMS COMPANIES, INC., PITTSBURGH, PA

SUPERVISOR, BUDGETS AND ADMINISTRATION / MANAGER, TECHNOLOGY & BUSINESS OPERATIONS BUDGETS AND FINANCE

Oracle E-Business Suite – $750K / 12 Months: Implemented Oracle E-Business Suite to provide budget and contractual transparency across operations, finance, and legal. Transformed and streamlined procure-to-pay processes, resulting in $1.25M credit received for overpayments, <2% invoice reconciliation errors, and <3% EOY variance of annual budget.

HCM Workday Program – $1.5M / 12 Months: Implemented several modules (HRM, TM, Payroll and Recruiting) within Workday HCM utilizing agile, scrum methodologies.

•Hired, and mentored a staff of 6 field office administrators to support the northeast region. Identified, developed, and initiated a cross-training program for all FOAs within Williams Companies.

•Collaborated with leadership, business partners and procurement in developing quantitative supply chain processes and procedures. Established VMO, managed vendor performance, negotiated best pricing for enterprise-wide contracts to ensure uninterrupted inventory of products and services.

•Led annual budget planning, resource allocation meetings for Technology and Business Operations departments, prepared and presented financials and made recommendations to management.

6/2008 – 6/2010: DIRECT ENERGY (FORMERLY, STRATEGIC ENERGY, LLC), PITTSBURGH, PA

SR. ACCOUNT MANAGER, COMMERCIAL SALES

•Developed and successfully launched marketing campaigns throughout US deregulated markets, grew commercial sales 20% year over year, while working with existing and new Telesales Channel Partners.

•Generated $9M in Total Revenue, during the 1.5 years with company, by cultivating long term relationships with clients and providing individualized customer service to achieve customer objectives.

EDUCATION:

BS Biological Science and BS Learning and Organizational Leadership, University of Idaho, Idaho Falls, ID

(110 credit hours completed/currently in progress to complete)

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