Nikita Blacknall Phillips

214-***-**** ad1hp7@r.postjobfree.com

Dedicated Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skills

• Microsoft Office/Word/Excel/PowerPoint

• AS400

• Sandata

• Peachtree

• AssurID

• Vesta

• Multiline Phones (10 lines/100 extensions)

• Sap

• Prowatch

• CCure

• Multiple Screen Command

• Data Entry

• Typing 50wpm

• Call Center

Professional Experience

Coca-Cola Southwest Beverages, Dallas, Tx 07/2020 - Present

{844-***-****

Clerk III (Remote)

• Manage incoming and outgoing phone and email communications with vendors and customers.

• Maintain various customer and vendor accounts for payment processing.

• Address and resolve customer complaints and concerns, utilizing dual monitor systems.

• Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

• Answer constant flow of customer and vendor calls with minimal wait time. Cowboy Cab, Dallas, Tx 01/2020 – 07/2020

214-***-****

Over Night Dispatcher

• Liaison between drivers and riders to maintain high levels of customer service.

• Maintain call log and trips for accounting purposes.

• Scheduled trips and plan trips for account holders.

• Monitor driver trips for security purposes.

• Maintained updated and detailed records of calls in physical and electronic database.

• Closely monitored dispatch board to triage and prioritize daily calls. Willis Painting Inc., Dallas, Tx 05/2016 – 12/2019 Office Assistant 214-***-****

• Ordered, maintain office supplies and answered phones

• Processed Accounts Receivables, Accounts Payables invoices and collection duties

• Scheduled and confirmed appointments for entire management team

• Complete clerical tasks such as filing, copying, and distributing mail.

• Interact with customers and potential clients by phone, email, or in person providing information. AutoCity, Dallas, Tx 08/2013 – 02/2016

Used Car Salesperson 214-***-****

• Greet customers on lot and in showroom to answer questions regarding vehicle purchasing.

• Demonstrated automobiles by explaining characteristics, capabilities and features.

• Followed-up on warm Internet leads and previous customers. Education

Skyline High School, Dallas, Tx 1985 Graduate

Everestt College, Dallas, Tx 2011 Graduate

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