Valencia Myers-Pettaway

** ***** ****** ****, *********, SC 29180

Cellular 803-***-****

valenciampettaway@gmail,com

Objective: To have a career in hospitality or business field with opportunity to develop professional growth.

QUALIFICATIONS HIGHLIGHTS:

Exemplifies exceptional customer service skills for over ten years.

Proficient communication skills on all levels with various types of people within organization.

Demonstrated ability to meet performance goals to meet the needs of patrons

Team player, dependable, hard working, reliable, and punctual.

Proficient in MS Windows, MS Office (Word, Excel, PowerPoint, Access)

EXPERIENCE:

State of South Carolina of Public Safety Section 09/2014 to now

Assist with all state of South Carolina reports with all state troopers

Assist with state troopers yearly reports

Wal-Mart, Columbia, South Carolina

Department Manager 06/2011 to 01/2014

•Assist with price changes for different store items

•Assist customers with check out

•Assist store with inventory

•Assist customers to make sure they a great shopping experience

CVS, Winnsboro, South Carolina 11/2010 to 6/2011 Pharmacy Technician

Assist customers with their prescriptions

Assist customers with pick up time for their prescriptions

Assist with Inventory Management for prescriptions

Verizon Wireless, Columbia, South Carolina 08/2003 to 10/2009

Senior Customer Service Representative

Interpret and resolve customer inquiries regarding their Verizon wireless accounts.

Offer Verizon wireless customers new products and services.

Assist customers with their accounts by doing follow-up calls.

Recorded, organized, and communicated customer feedback to provide management with data for business growth

Plantation Ford, Plantation, Florida 05/2001 to 08/2003

Customer Service Manager

Contribute to meeting quarterly sales goals by balancing multiple projects and accurately reporting financial reports directly to sales department and management.

Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times

Advocate in assisting new managers and other staff to become familiar with policy and operations

Assisted customers with inquiries and provided all pertinent information

Superclubs, Hollywood, Florida 08/2000 to 05/2001

Sales Assistant

Worked with other team managers to implement corporate programs to control and reduce expenses

Manage key accounts for the east coast states

EDUCATION:

Johnson & Wales University, Miami, Florida Graduation 2000

Midlands Technical College, Columbia, South Carolina

Successful completion of A+ Remote Technician

Midlands Technical College, Columbia, South Carolina

Successfully completed A+ Essentials

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