Project Manager Senior

Charles Rivet

cell: 214-***-****

Email: **********@*******.***

Address: *** ****** ****** ***** **********, LA 70448

PROFILE SUMMARY

Season IT Professional with In-depth knowledge of planning, executing, and completing projects within budget and on schedule. Managed many IT application development and hardware projects utilizing SAFe 5, Agile, Waterfall, and Phase Gate methodologies. Experience and understanding of best practices for optimizing IT infrastructure, tracing, and troubleshooting, addressing recovery and back up, aligning with standards, policy, and IT information security controls. Experience with Containerization and deploying and configuring microservices, DevOps and Continuous Integration/ Continuous Design (CI/CD). Good knowledge and experience with securing cloud networking, disaster recovery and integration with Azure, AWS, GCP or OCI cloud SaaS/IaaS/PaaS services. Current with ADO, Planner, Teams, Confluence, and Jira, MS-Project, Clarity, Rally and Smart sheets.

WORK EXPERIENCE

ADT Solar

Senior IT Project Manager

June 2022 to September 2023

Managed Aurora Solar and Salesforce Integration mapping secured Mule API’S connectors to Oracle and NetSuite’s customer records and data. This project allow sales teams to have a better customer experience and close deals faster within budget and timelines

Managed new feature development for lead sharing using Mule API’s for Salesforce U/I endpoints. Plan and refine backlog with product owners and development team. Facilitate creation of user stories in Jira while managing and running daily scrum meetings, sprint reviews and planning. Retrospectives after every two week sprints with demos for stakeholder’s approval.

Managed a New Referral User Interface (U/I) for mobile IOS and Android devices with web application portal access. This easy-to-use and effective referral tool for 1200 Sales Agents utilizing Salesforce Integration sync allows for efficiency and deal closing rather than cold calling

Met with CCB weekly to approve all change management releases for ongoing two week implementations for referral application while supporting 15 stakeholder expectations and keep a three month timeline from PI planning and budget on track under 1 Mil

DXC HPE

IT Program Manager

November 2021 to April 2022

Managed SAP HANA S4 Accounting Anaplan Financial Upgrade for HPE. Utilizing HaDoop, Hive, Sqoop, Spark, Scala were some of the programing models

Nine work streams were developed and stood up on this HANA S4P Platform as a Service and approve all change management releases for this 2 Mil software rewrite for a six month release

The Agile mindset with SDLC processes aligned 30 stakeholders with the MVP and encouraged team to stay focus on a superior product

Ingalls Information Security

IT Project Manager/Scrum Master

January 2021 to October 2021

Managing a Department of Defense Cybersecurity Assurance Readiness (CSAR) project to speed up operations while ensuring cybersecurity requirements are being met. The (CSAR) process enables critical task of Implementing Risk Management Framework (RMF) activities during the development phase of SDLC. The RMF with DevSecOps processes provides security Improvements over the traditional software lifecycle and promotes a rapid path to continuous authorization by one month

Created Development Plan, Roadmap and Detailed Software Architectural Diagrams for Infrastructure and Security

Manage two Software Development teams to write UI/UX for the CSAR application while supporting 25 stakeholders

IT Project Manager II

Chevron Belle Chasse, LA

June 2019 to May 2020

Managed a Successful Logistic Implementation utilizing Cloud Virtualize API’s, SAP source to target mappings for a JSON gateway script to communicate secured request and response calls on all infrastructure edges cases

Oracle EBS r12 was the platform SAP accessed SO/PO/STO modules or workflows for the 3PL project

Loftware Labeling On-Prem to Cloud Platform as a Service implementation utilizing Salesforce for data loads

Workflow creation with global printing integrated with SAP,PeopleSoft, and NetSuite ERP business processes

Sale Order, Purchase Order and Stock Transfer Orders are the modules that were developed by the Architect team to ensure alignment for end to end designs between Chevron and Ryder while change management approved releases

Manage SAP and Solution Architects, ABAP Developers and collaborated with Product Owner and BRM to ensure complete features and user stories

Manage and Facilitated Agile and Scrum meetings, with included Sprint Planning, Daily Scrums or Standups, Sprint and Retrospective reviews with 20 stakeholders

Wrote User Stories based on requirements gathered from stakeholders and developers

Delivered project needs on time and budget of $500k within agreed acceptance criteria in a hybrid methodology environment as Chevron transitions to an Agile Methodology

Developed knowledge transfer plans, cut over plans, raci charts, Issue logs and process flows for operational readiness

Manage PDF stores on SAP then pushed to remote locations for printing utilizing SQL queries to capture, manage and retrieve data to be analyzed with Power BI

IT Manager Consultant

Conduent Baton Rouge, LA

August 2018 to June 2019

Manage day to day support for LADPC Imaging center

Manage all new project software and Infrastructure implementations

Manage testing of interfaces configure with Dell Boomi API’s for the Integrated Eligibility project to be implemented at the State of Louisiana (Hybrid Cloud Solution)

Manage setup and configuration for secured VPN connectivity from Conduent to the State of Louisiana

Manage teams between the State and Vendors to create data encryption and decryption keys to protect sensitive data across public and private connections

Managed Liebert alarm system for power outages. ADT for security and Solar winds for new network outages.

IT PMO Project Manager Consultant

Louisiana State University Baton Rouge, LA

March 2018 –July 2018

Create and manage cross functional schedules

Identify, track, manage, and resolve project issues

Create and analyze project KPI’s in line with PMO strategy in order to drive continuous Improvement

Oracle E-Business Suite was the platform we interfaced T2 cloud parking module with custom workflows. Inventory, production and procurement management were the features we utilized from Oracle EBS. Dell Boomi were the software we use to setup a local machine to interface with the cloud

Managed projects in compliance with established business practices ITIL

Managed cloud implementation from legacy mainframe applications to MS-Azure

Facilitate discussions to stand up VM’s, MS-Azure, AD and Data Lake with SQL

Managed legacy T2 mainframe parking system upgrade to Oracle EBS T2 cloud

Facilitate process mapping meetings utilizing standard SDLC processes

Facilitate and attend daily scrum meetings for software and infrastructure projects

IT Project / Operations Manager Consultant

Deepwater Horizon Economic Claims Center New Orleans, LA

November 2013 – January 2018

Managed support and scheduled operation projects with in MS Project that consists of help desk, assets and change management workflow modules in Salesforce. We used data loader to upload CSV files and used Tableau for ETL Data

Managed Salesforce SaaS and PaaS implementation for Infrastructure build out

Managed and Migrated SharePoint to Box. (All Cloud Base) Cost saving of $5k per month

Managed Cloud Base Infrastructure installation for the LMS Sum Total Training Application

Evaluated vendors to see if they were complying with Deepwater Horizon’s policies, procedures and track status of changes according to our CM lifecycle and service delivery SLA’s

Ran weekly Tableau reports to analyze cost KPI’s for upper management

Managed all change request to meet CM processes and SLA policies for Box implementation

Managed SMS Texting System migration

Admin support for Office 365 adding users and licensing, SharePoint sharing folders adding users and granting permissions, exchange setup for distribution group’s calendars and resources for conference rooms. Jira and Pega CMS are new applications being supported

Assisted DBA’s to run correct schedule SQL queries and Tableau reports for internal audit finance and business processing

Created user documentation for synchronizing and sharing files, SharePoint uploads and Salesforce training

Interview and assist in hiring personal for the Salesforce help desk team

Managed and facilitated asset uploads to Salesforce

Managed service agreements for Liebert and ADT alarm systems. Power, temperature and security were the modules utilized for the data center and access control badges.

Created work flows, services catalogs and configuration version control processes with architect and development teams to be stored in the Salesforce CMDB and Sandbox

Scheduled and chaired meetings to resolve claim issues between transition support and software vendors

Assisted the backlog owner in creating use cases for sprint planning meeting, prioritize sprints with the team and schedule two week sprints. Chaired the review and retrospective meetings to validate Agile and Scrum processes were followed by management, development team and all KPI’s were achieved

Senior Project Manager

Friendly Fred’s Pearl River, LA

June 2005 – November 2013

Managed daily operations and supervised 4 employees

Managed inventory between vendors, manufactures and documented cost variances for all supplies to be profitable

Manage all POS software Scrum Backlogs, Sprints with Chase payment tech. Installed new cabling backbone for computers and gas pumps to communicate from CONOCO to access the credit card PIN pad

Setup and configured V-Sat communications to Chase Payment Tech for credit card database access. Scheduled alarm system installation and setup VLAN to secure services

Tested SQL client server applications for Chase Payment Tech desktop platform and reported on deployment strategies

Managed and schedule VPN to V-Sat access for security to all Louisiana Lottery transactions

Senior Project Manager

American Airlines Fort Worth, TX

March 2001 – June 2006

Managed Corporate Infrastructure upgrade at DFW Airport and AMR Headquarters for over 14,000 users, 42,000 data drops and 300 Cisco switches from data centers to main equipment rooms. Switches range from 7500’s to 2948’s Layer2/3. Installed six 7200 series routers at these locations for the new data center core IP network. This IT deployment was one of Americans largest project in history, building a new IT Infrastructure to support all business-driven Web applications total budget of 300 Mil. All projects were managed with MS Project utilizing PMI, ITIL and Agile Scrum standards to meet KPI best practices, guidelines and processes

Installed new Cat 5E cabling to replace legacy token ring type 1 at HDQ and DFW Airport

Decommission and schedule 1500, X.25 ALC gateway circuits that were predominantly via 300 to 9.6 low speed access

Managed the Agile Scrum process for the new software rewrite and hardware upgrade to replace 250 legacy gateways

Managed new implementation of remote access for AA Reservation agents to work from home

Managed Reservation office upgrades with Cisco switches then assigned new IP’s to existing devices

Managed the build-out of two data centers to host all new server farms supported by EDS

Managed multiple teams with 50 contractors to upgrade Routers, Switches, and PC’s

Created Change Management Documents to turn up and transition new hardware and software applications daily

Created Pad’s, RFP’s, Power Point, MS Project plans, and Forecast, for Executives and DFW Airport management

Update all Projects under our Program tracking system to validate SLA’s for the transition and service delivery support

Manage service delivery and training for all data center implementations

Senior Project Manager

First American Dallas, TX

June 1999 – March 2001

Upgraded LAN/WAN connectivity utilizing Cisco Routers, Nortel Switches, and NT running on Compaq Servers

Scheduled desktop rollout for 7 ASC service centers totaling 300 Compaq computers

Outlook Web Access installation at Corporate Headquarters (Internet Email)

Call Center installation (Lucent Call Master Phones, Symon Boards, Seibel CTS system)

Managed the SUN upgrades for (Tape Drives, Processors, and Software)

Managed Sun E10 Hardware Installation and migrated all Oracle Applications

Managed Compaq server farm Installation and installed Server 2000, IIS and SQL

EDUCATION.

Electronics, DeVry University, 1992 Associates of Applied Science

Industrial Technology USL, 1984

Petroleum Technology, Nicholls State University, 1982

CERTIFICATIONS

AZ 900 Azure Fundamentals

Project Management for IT Professionals

Crosswinds PMI 35 hours

AA SDLC

CISCO CCNA

CNE Novell Engineer

ITIL Foundation v.3

Certified Scrum Master CSM

Scrum Product Owner SPOC

AWS Certified Cloud Practitioner

SAFe 5 Certified DevOps Practitioner

CompTIA Security + 501-601

TECHNICAL SKILLS

Business System Development

Agile, Scrum, SDLC, SAFe 5 and Waterfall Methodologies

Enterprise Office 365

SharePoint Excel Access Word Outlook MS-Project Visio Salesforce Workday Exchange Server 2012 Citrix VMware Solaris SQL Oracle EBS Jira Box Pega ADO Teams and Tableau

Firewalls:

Cisco Meraki ASA5505 Pix 515

Dell Sonicwall Barracuda

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