Gwen Burnias

Houston, TX *****

ad1hob@r.postjobfree.com

+1-956-***-****

I am a hard worker and fast learner who is dedicated, passionate, and eager to learn new things. Authorized to work in the US for any employer

Work Experience

Paralegal

Freeman law practice - Houston, TX

June 2022 to June 2023

As a receptionist and paralegal, my responsibilities included e filing documents with the courts, as well as handling the intake of all personal injury and RCLA cases. Furthermore, I was responsible for the scheduling of all five attorneys, I handled claims with the adjusters for our clients, I obtained their medical records and billing, and I drafted the letter of representation as well as Letter of protection. In addition, I would ensure that we had all the documentation required for our demand package, as well as arrange for any necessary treatment to be provided to our clients with our provider. Receptionist/Legal Assistant

Kenny Perez law firm - Port Isabel, TX

May 2021 to October 2021

Kenny Perez hired me as a receptionist/legal assistant to handle all incoming calls and to draft motions and file important documents electronically with the courts for criminal cases. I also call our clients' adjusters for automobile claims for personal injury cases. Customer Representative

Bank of America - Weslaco, TX

February 2021 to May 2021

I was a customer service representative. I manage large amounts of incoming calls, access customers accounts, help customers with either reshipping a new card, transferring funds over to another account, removing blocks or holds on customers card. I work for the fraud department, so we identify and assess customers needs to achieve certification and I would build sustainable relationships and trust with customers accounts through open an interactive communication, provide accurate, valid and complete information by using the right methods/tools. And we handle customer complaints, provide appropriate solutions and alternatives within the time limits; Follow up to ensure resolutions, keep records of customer interactions, follow community procedures, guidelines and policies and take the extra mile to engage customers. Greet customers warmly and a certain problem or a reason for calling assist with placement orders and refunds. I am very good at calming down upset customers. But I also put holds on certain customers accounts dealing with fraud, I submit claims for fraudulent transactions as well as getting customers refunds and re-shipping a new card and updating customers information on accounts such as address change or phone number any personal information updates. Bail Bondsman

Better now than later bailbonds - Houston, TX

November 2018 to January 2020

Focused primarily on accessing defendants court dates, court responsibilities outlined in conditions of bail as well as answer all calls. Obtaining a bail bond and collecting fees associated with the defendant's release from custody. I would handle financials as well and file the paperwork for defendants. And i would keep up to date with files, court dates, call defendants to remind them about court. I would call and get court dates from the county, file bond surrenders on defendants who were not making payments as well as not keeping in contact with us. And i would keep files organized and update any payments. Paralegal

Marc A. Metze - Houston, TX

November 2018 to January 2020

Legal Assistant: mainly e-filing, calendaring, file management, appointments with clients related to criminal law and automobile wrecks. Client interview and intake, file creation, travel for clients, attorneys and managing various documents and their calendars. And scheduling and calendaring hearings, trials, research, pleadings, and motions.

Aeropostale Sales Associate

Aeropostale - Weslaco, TX

August 2017 to March 2018

This was my first job. I learned my communication skills i was not only a great team member but i was willing to learn. I am a fast learner and i am still eager to learn more. My responsibilities were putting away clothes as well as customer service i would ask customers if they needed any help looking around. And i was also the cashier i learned how to handle cash. This job was seasonal but an amazing experience i learned a lot and i am thankful i got to work with them. Even though it was for a short amount of time.

• Restocked shelves

• Handled returns and exchanges

• Maximized sales transactions

• Kept store clean

Education

High school diploma

South Palm Gardens High School - Weslaco, TX

August 2017 to May 2019

Skills

• Cash Handling

• Organizational Skills

• Cashiering

• Communication Skills

• Merchandising

• Sales

• Personal Assistant Experience

• Interviewing

• Legal Research

• Calendar Management

• Microsoft Outlook

• Legal Drafting

• Adobe Acrobat

• Microsoft Excel

• Administrative Experience

• Adobe Illustrator

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