MARQUIS WILSON

** ****** ******

Boston, Massachusetts, 02124 United States

857-***-****

ad1hnz@r.postjobfree.com

PROFESSIONL EXPERIENCE

THE CENTER FOR TEEN EMPOWERMENT, BOSTON, MA USA

Operations Manager, Sept 2016 – Aug 2023

•Process payroll bi-weekly for 70+ full-time and part time employees Along with process stipend checks for work provided affiliates across 5 sites in two states. Process reimbursements with necessary receipt backup upon approval from a Director

•Process organizations invoicing and corresponded with vendors while building rapport with account managers

•Execute and manage the administrative activities for the day-to-day operations

•Provide accountants at end of fiscal year reporting with payroll track record, accounts payable backup documentation and organizations newly acquired contract agreements

•Enter new hires into the payroll software, edit salaries due to salary or role changes and manage employee personnel confidential documentation of current and former employees

•Conduct new hire on-boarding orientation to discuss the organization’s processes, procedures and structures. Provide staff trainings on time sheet data entry and paid time off requests

•Manage office and kitchen supply inventory, along with maintaining cleanliness within common area spaces. Order catering for company meetings or community events

•Manage the conference room daily schedule and point person for room setups and breakdowns of tables, chairs, boards, etc.

•Main Office point of contact for visiting parties; answering main office phone along with manage building maintenance requests and building security

•IT Assistance: Manage telecommunications, internet services, program newly acquired PC’s, tablets, mobile hotspots and maintain inventory logs for equipment.

•Distribution of incoming and outgoing mail including USPS, FedEx, UPS, Amazon and courier deliveries

GRANT THORNTON LLP, BOSTON, MA UNITED STATES

Office Coordinator, Feb 2016 – Aug 2016 (Temp)

•Inputting data entries for file room inventory

•Conference set-ups and break downs, replenish office supplies, kitchen supplies, printers, and MFD’s. Ordering of office supplies, MFD equipment, and conference lunches

•Completing requests such as copying, printing, scanning, file conversion, binding, lamination, trimming, booklet creation, folding, tab creation for client presentations and office signage

•UPS and USPS responsibilities on a daily basis. Corresponding with requester of tracking numbers and/or certified receipts

•Corresponding with building maintenance of heating/AC issues, broken furniture, and lighting issues. Adding visitors to the building security list. Contact vendors for all office needs

•Office upkeep throughout the day, to ensure cleanliness and presentation to meet expectations

•Correspond with other Grant Thornton office employees to assist with production requests, office and conference room reserves

•Daily reception coverage

MCP, WALTHAM, MA UNITED STATES

Brandeis University Production Manager, Oct 2014 – Aug 2015

•Train and develop staff in copy production department

•Correspond with university department heads, administration, and faculty via email, telephone or in-person to coordinate specific job options and deadlines

•Responsible for maintaining par inventory levels and ordering supplies for the Copy Center and Mail Room

•Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

•Submit monthly billing to Brandeis University billing department, along with monthly volumes and billing figures to employer

•Completing requests such as copying, printing, scanning, file conversion, binding, lamination, trimming, booklet creation, folding, tab creation, etc.

•MFD maintenance in regards to Fusers, web assembly, device paper jams, and corresponding with outside device maintenance

WILLIAMS LEA, BOSTON, MA UNITED STATES

Hub Office Team Lead - Goodwin Procter LLP, Dec 2012 – Jul 2014

•Ensure team of 15 provides outstanding service to client, while building strong customer relationships

•Create an environment conducive to service expansions and new business opportunities

•Immediately resolve any operational problems or issues

•Produce required reports on schedule

•Coordinate incoming and outgoing pouch mail with corresponding offices

•Direct the team in processing high volumes of incoming and outgoing mail and packages

•Instruct the team in conference room set-up including audio/visual equipment, furniture configuration, and food/beverages

•Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

•Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines

•Train new employees on policies and procedures

•Ordering of office supplies to upkeep par levels for convenience rooms

WILLIAMS LEA, BOSTON, MA UNITED STATES

Account Supervisor - Latham & Watkins LLP, Apr 2012 – Dec 2012

•Prepare reports for Certified, Registered, Insured articles, and special mailings

•Maintain logs and records on all incoming/outgoing mail as required

•Compile monthly and quarterly data to create monthly manager reports and quarterly business reviews

• Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates

•Assess incoming requests selecting the best equipment and resources for successful completion

•Weekly meetings with client contact

WILLIAMS LEA, BOSTON, MA UNITED STATES

Shift Supervisor - McDermott Will and Emery, Mar 2011 – Apr 2012

•Train new employees on policies and procedures

•Troubleshoot equipment problems, placing service calls when needed

•Provide leadership in a customer service intensive environment

•Handle sensitive and/or confidential documents and information

•Identify potential future leaders from the Office Services team, with a focus on succession planning

•Create, maintain, and enhance strong customer relationships across various levels of the client organization

•Create and maintain consistent par levels, and inventory throughout site for efficient ordering of supplies and tools

OCE BUSINESS SERVICES, BOSTON, MA UNITED STATES

Hospitality Coordinator - McCarter and English LLP, Oct 2010 – Mar 2011

•Ensure clients requests for the set-up and use of the meeting rooms are handled accurately and proactively

•Complete large numbers of reprographics requests for black/white and color photocopies, operate finishing equipment, inputting job processing settings and consistent document quality check prior to delivery

•Provide excellent client service as the coordinator of the client's conference rooms, common areas, and kitchens

•Coordinate office furniture and equipment moves with other operating departments of the firm such as IT, Telecom, and Maintenance

•Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area

DOCUMENT TECHNOLOGIES INC., BOSTON, MA UNITED STATES

Temp Site Manager - Sherin & Lodgen LLP, Jan 2008 – Oct 2010

•Track daily, weekly, and monthly volumes for measurable services provided to the client

•Provide client service as the liaison between the firm and their building management

•Evaluate performance output, and recommend improved processes

•Monitor P&L

•Supervise job-site operations and personnel

•Train and develop personnel

•Ensure timely processes of shipping, receiving, and all accountable mail

•Manage staff of six, offering multiple facilities management services

EDUCATION

UNIVERSITY OF BRIDGEPORT, BRIDGEPORT, CT UNITED STATES

BUSINESS ADMINISTRATION (2004-2007)

•Student Government Association

•Dean's List

•Junior Class President

•Sophomore Class Vice President

OBJECTIVE

•Seeking a challenging career with a progressive organization which will utilize my skills, abilities and education in management and operations

•Advance knowledge of and/or assist with organization’s policies and procedures

•Heighten organizational efficiency with diligent and detail oriented extensive professional experience

Contact this candidate