Customer Service Associate
Resume:
Lisa Lopez Amityville, NY *****
ad1hn4@r.postjobfree.com
Friendly and enthusiastic. Able to learn new tasks quickly and proficiently. Represents any establishment with a friendly and professional demeanor at all times. Hard working, outgoing, offers superb customer service proficiency and passion for exceeding with unique ability to relate to diverse clients. Authorized to work in the US for any employer. Adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
EXPERIENCE
Floor and Decor, Farmingdale, NY — Customer Service Associate
JANUARY 2022- PRESENT
● Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
● Provide above and beyond customer service and exceed customer expectations.
● Process customer transactions, refunds and exchanges according to established guidelines.
● Follow established cash, check and credit card acceptance procedures.
BJ’s Wholesale Club, Farmingdale, NY — Overnight
Supervisor
JUNE 2022 - FEBRUARY 2023
● Responsible for providing leadership while directing the work of merchandise department team members.
● Ensured that merchandise is properly labeled available for sale in its proper quantities throughout the store.
● Exhibit strategic thinking and sound decision-making through knowledge and utilization of business data.
● Unloaded trucks, restocked products while delegating the efficiency of my team.
ShopRite, Massapequa, NY — Front End Supervisor
SEPTEMBER 2019 - FEBRUARY 2022
● Responded to customer requests, offering excellent customer service and tailored recommendations to address needs.
● Collected and returned items to correct shelf locations and arranged displays to promote sales.
● Managed timely and effective replacement of damaged or missing SKILLS
● Customer Relations
● Payment Processing
● Employee Training
● Reliable
● Responsible
● Honest and Ethical
● Problem Solving
● Detail-Oriented
CERTIFICATIONS
NYS Security Guard New
York, New York
Nursing Assistant Wilson
Technological Center
Dix Hills, NY
LANGUAGES
English & Spanish
products.
● Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
● Maintain a safe, clean and pleasing environment for customers and associates.
New York & Company, Massapequa, NY — Key Holder
MAY 2018 - SEPTEMBER 2020
● Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
● Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
● Managed customer needs and delegated tasks to employees for optimal coverage.
● Created financial reports and documentation for review by store management staff.
● Prepared merchandise for distribution and placement across the sales floor by building pallets and tagging products.
● Engaged with customers to build rapport and promote long-term loyalty for increased sales.
● Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Kohl’s, Massapequa, NY — Operations Assistant
SEPTEMBER 2016 - JUNE 2018
● Assist with inventory, including such duties as processing orders, receiving and reconciling shipments of merchandise.
● Built and maintained relationships with affluent club members and guests.
● Solved problems timely and effectively, ensuring customer satisfaction.
● Provide back-up support to store operations as assigned.
● Assist with special promotions and displays as assigned. EDUCATION
Farmingdale Senior High School, Farmingdale, NY — High School Diploma
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