Customer Service Data Entry
Resume:
CAREER OBJECTIVE
Experienced, organized and detail-oriented administrative
professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment. Organized and motivated professional with experience in the financial industry. Expert in analyzing data, assessing creditworthiness, and recommending loan products. Proven ability to build and maintain strong relationships with clients and colleagues. Proactive in identifying and resolving issues and providing superior customer service.
EXPERIENCE
Retail Associate
January 2008 - November 2010 Aerie, Milford, CT
• Utilized suggestive selling techniques to generate sales. Assisted with inventory management by restocking shelves with new products.
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• Monitored store traffic and assisted with store security. Provided excellent customer service and support to customers in a fast-paced retail environment.
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• Assisted customers with locating items and finding prices. Escalated complex customer issues to manager for quick remediation.
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Monitored stock levels throughout the day to ensure all departments had adequate supplies.
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• Handled customer returns and exchanges with accuracy. CONTACT
ad1hms@r.postjobfree.com
North Branford, CT 06471
SKILLS
• Back Office Operations
• Document Retrieval
• Real Estate Processing and Closings
MARY SICKINGER-GAMBARDELLA
RETAIL, ADMINSTRATIVE, CLERICAL, PARA-PROFESSIONAL Adminstrative Assistant
January 1991 - June 2010 Banner Systems, Inc., North Branford, CT
Retail Associate
December 2009 - January 2010 The Paper Store, Fairfield, CT Real Estate Loan Processor
June 1999 - September 2003 Mortgage Company of America, Shelton, CT
Provided training to new employees on store operations procedures including checkout processes.
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Merchandised goods on sales floor, maintaining perfect visual standards.
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Managed stockroom activities such as receiving shipments, stocking shelves, organizing items according to department standards.
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Maximized revenue generation by conducting inventory control and visual merchandising.
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• Stocked shelves according to planograms.
Maintained files and filing, keeping sensitive information confidential.
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Screened incoming telephone calls, routing to appropriate personnel.
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Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
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Monitored stock levels throughout the day to ensure all departments had adequate supplies.
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Delivered excellent customer service resulting in loyal client relationships.
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Helped fellow team members complete tasks and exceed expectations set by store management.
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Provided excellent customer service and support to customers in a fast-paced retail environment.
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Communicated effectively with underwriters regarding various aspects of the loan file review process.
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Reviewed loan applications and supporting documentation to ensure accuracy and completeness.
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Prepared loan documents for closing, including verification of employment, credit reports, appraisals and title insurance policies.
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Developed relationships with real estate agents and other referral sources within the community.
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Maintained accurate records of all interactions with customers throughout the processing period.
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Analyzed customer data such as income, assets, liabilities and credit history to assess risk associated with granting a loan.
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Managed workflow by prioritizing tasks based on urgency or importance.
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Real Estate Loan Processor
January 1998 - February 1999 Total Mortgage, Milford, CT Assisted borrowers in resolving issues that may arise during the loan process.
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Performed quality control reviews on all completed mortgage loan files.
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Compiled data for monthly reporting requirements related to the origination of residential mortgages.
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Processed mortgage loans in compliance with established guidelines, regulations, laws and standards.
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Provided guidance on complex transactions involving multiple parties.
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Negotiated with lenders to secure favorable interest rates and terms for borrowers.
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Monitored progress of assigned files throughout closing process until final disbursement is made.
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Evaluated customer financial status to determine eligibility for specific loan programs.
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Educated clients on the different types of home loans available and explained each step in the process.
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Responded promptly to inquiries from customers regarding their mortgage application status.
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Researched discrepancies in credit reports to determine appropriate loan terms.
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Compiled data for monthly reporting requirements related to the origination of residential mortgages.
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Educated clients on the different types of home loans available and explained each step in the process.
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Processed mortgage loans in compliance with established guidelines, regulations, laws and standards.
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Developed relationships with real estate agents and other referral sources within the community.
•
Provided guidance on complex transactions involving multiple parties.
•
Managed workflow by prioritizing tasks based on urgency or importance.
•
Prepared loan documents for closing, including verification of employment, credit reports, appraisals and title insurance policies.
•
Responded promptly to inquiries from customers regarding their mortgage application status.
•
Assisted borrowers in resolving issues that may arise during the loan process.
•
Researched discrepancies in credit reports to determine appropriate loan terms.
•
Communicated effectively with underwriters regarding various aspects of the loan file review process.
•
Performed quality control reviews on all completed mortgage loan files.
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Monitored progress of assigned files throughout closing process until final disbursement is made.
•
Negotiated with lenders to secure favorable interest rates and terms for borrowers.
•
Analyzed customer data such as income, assets, liabilities and credit history to assess risk associated with granting a loan.
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Maintained accurate records of all interactions with customers throughout the processing period.
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Reviewed loan applications and supporting documentation to ensure accuracy and completeness.
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Evaluated customer financial status to determine eligibility for specific loan programs.
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EDUCATION
Paralegal Certification in Paralegal
June 2001
Branford Hall Career Institute, Branford, CT
Communications
Albertus Magnus College, New Haven, CT, US
Communications
Southern Connecticut State University, New Haven, CT, US CERTIFICATIONS
• Paralegal Certification
REFERENCES
Linda Apuzzo — Banner Systems, Inc.
Office Manager
ad1hms@r.postjobfree.com
Mary-Lynn Kulikowski — The Paper Store
Manager
ad1hms@r.postjobfree.com
Earl Sickinger — Banner Systems, Inc.
Business Owner/Operator
ad1hms@r.postjobfree.com
Office Manager
Manager
Employer
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