SOPHIE GALVAN

ad1hmi@r.postjobfree.com 703-***-**** Purcellville, VA 20132

SUMMARY

• Talented and seasoned manager with demonstrated experience track record of achievement for over 29 years. Offering sound abilities in communication, relationship building with superiors and coworkers along with remarkable skills in creating and implementing programs of all sizes. SKILLS

• Skills include working with others, providing leadership and support to senior leadership, coworkers and working with the public. Implementing and following guidelines for budget coordination. Prepare written policy and memorandums for organizational development. EXPERIENCE

• Design and implement standard operating procedures at U.S. Ports of Entry.

• Program Manager U.S. Customs and Border Protection Washington, D.C 06/2004—5/2020

• Assist and work with the Office of Technology to develop programs to deter illegal activity and trafficking at the Mexican and northern borders.

• Propose policy to leadership concerning programs by writing papers and preparing recommendations.

• Communicate with superiors, staff, contractors and the public concerning proposed policy, changes in implementation of policy as well as prepare over 20 written correspondence per month to Congressional Representatives concerning complaint letters from the public.

• U.S. Immigration and Naturalization Service Immigration Inspector and Supervisor Laredo, Texas and El Paso, Texas 11/1991—06/2004

• Supervise staff and subordinate immigration inspectors implementing Immigration and Naturalization Service, Agricultural and Customs laws for travelers applying for entry into the United States.

• Oversee complex cases of persons who were attempting to import illegal goods and drugs into the country.

• These cases are presented before the U.S. Assistant Attorney (AUSA) for illegally attempting to smuggle drugs and persons by presenting false documents by non-U.S. citizens into the United States at Ports of Entry.

• Ensure smooth flow of people and goods as well as supervise subordinates while ensuring proper implementation of U.S. laws. Resolve and listen to complaints from the public.

• Prepare rotating shift assignments, evaluation and awards for staff. EDUCATION AND TRAINING

• Obtained a Bachelor’s Degree (BA) with minors in French and Military Science from Weber State University while serving in the Utah National Guard and U.S. Reserve. Weber State University Ogden, Utah 1991 Bachelor of Arts English