Customer Service Data Entry

Autumn Kisamore

Cedar Creek, TX ***** - 512-***-**** - ***********@*****.***

Summary

Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Organized and detail- oriented teller with years of cash handling and customer service experience. Skills

● Banking financial software

● Exercising discretion

● MS Office proficient

● Excellent communication skills

● Sales expertise

● Reliable

● Flexible

● Inventory systems

● Data entry documentation

● Excel spreadsheets

● Recordkeeping and bookkeeping

● Clerical support

● Inbound and outbound calling

● Problem-solving abilities

● Technologically savvy

● Call center experience

Experience

Bastrop County

Tax Clerk/Title Clerk February 2022 to Current

Bastrop, TX

• Complete daily mail log tasks, and process mail in transactions.

• Assist Customers with title transfers for various types of vehicles, boats, trailers and more.

• Processing documentation within the state rules and regulations for customers.

• Review, and update documents. Abide all local, state and county rules and regulations. Maintain monthly reports along with presenting reports to upper management.

• Ability to understand new information effectively and quickly.

• Provide information to Customers and Dealers on proper title transfer completion, as well as appropriate paperwork.

• Knowledge of principles and practices of public administration and management.

• Collect current or delinquent tax payments for County residents.

• Process motor vehicle registrations, plate transfers, handicap placard requests and more.

• Assist with the bookkeeping of the boat and motor records.

• Ability to work independently and prioritize workload to meet established deadlines

• Upon written order, assist with issuing Tax Certificates for title companies, attorneys and individual customers.

• Answer phones and assist public with any inquiries for tax payments or DMV related questions.

• Process all incoming Webdeal, and paper title transfers for local and out of state Dealerships in a timely manner.

• Help with ordering supplies, processing incoming inventory of boat and DMV supplies, and organizing new inventory when arriving.

• Skill in use of computers and software programs, including Microsoft Office and database systems.

BISD

Paraprofessional/Long Term Substitute

Cedar Creek, TX

July 2021 to February 2022

● Prepare lesson plans for daily presentations, and class work.

● Skill in developing and conducting presentations and trainings.

● Grade students work regularly to meet grading period deadlines.

● Process emails from students and parents, and respond accordingly.

● Document retrieval for student records and attendance.

● Provide support when needed.

● Proper English usage, spelling, grammar, and punctuation.

● Meet all given deadlines, while following the given rules and regulations.

● Usage of all standard office equipment, including printers, and multi- function copier/scanner/fax.

● Accurate Data Entry.

● Teach lesson plans and slides to over 80 students daily.

● Practice and follow all safety guidelines and procedures. IBC Bank January 2021 to July 2021

Universal Teller

Bastrop, TX

● Greeted and assisted over 20 customers per day professionally and courteously.

● Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.

● Kept teller window areas clean, organized and fully stocked.

● Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.

● Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish cash drawers, maintain accounts and open new accounts.

● Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Eanes ISD January 2020 to December 2020

In School Suspension Monitor

Austin, TX

● Followed a daily routine schedule and took head counts of all classmates in the assigned room.

● Promoted safety, order and functionality of the classroom, and school.

● Maintained appropriate control, security and well-being over those in school detention, and class areas.

● Performed general administrative duties and assisted administrative staff with workflow.

Corecivic Inc May 2019 to January 2020

Receptionist/Administrative Assistant

Austin, TX

● Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

● Prepared packages for shipment by generating invoices and setting up courier deliveries.

● Maintained inventory in the administrative building supply closet to prevent shortages of supplies.

● Organized and maintained filing and document management systems by coordinating, archiving and purging files.

● Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

● Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

● Obtained signatures from recipients to release registered and special delivery parcels.

● Recognized by management for providing exceptional customer service.

● Juggled multiple projects and tasks to ensure high quality and timely delivery.

● Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education and Training

Cedar Creek High School

June 2013 High School

Diploma

Cedar Creek, TX

Austin Community College

Austin, TX

TERMS & CONDITIONS

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