Marita L. Taylor

**** ***** **** *** ****** Mills, MD 21117 ad1hlx@r.postjobfree.com 443-***-****

Customer Service Professional

Business Operations Support Administrative Assistant Support Employee Onboarding, Media Environmentalist, Fraud Accounts Investigator

Highly personable Customer Service Professional with a history of investigative and deployment of multidisciplinary projects for organizations across a myriad of industries, including healthcare, automotive sales/ marketing, consumer services, banking, travel and hospitality. Established and implemented internal processes for high end sales accounts, facilitates daily production meetings, develops GMPs and ongoing solutions that drive customer satisfaction levels and profitability while effectively managed special contracts, building professional alliances, leading/training and emerging, complex and urgent situations

Broad Spectrum of Customer Service Arena, Manufacturing Medical Environmental Specialist Continuous Improvement Line lead Training Gowning Certification

PROFESSIONAL EXPERIENCE

ENVIRONMENTAL SPECIALIST: 10/2013 – Present

Becton Dickinson (Full-Time) Hunt Valley, MD

Diagnostic Healthcare relating to Prepared Plated Media for Research, Development & Testing. Implementing individual daily testing on individuals as well as the Clean Sterilized work environment to ensure safety and sterility guidelines per company/departmental processes and standardized media production.

Highlighted Achievements/Responsibilities

Recognized for locating daily tubing and SOP’s processes, correcting discrepancies and finding efficient action items for replacement/revisions of data while driving improved work practices for work area (s).

Represents the department as a Continuous Improvement Line Leader,; delegated mini teams to implement multiple facets of round table discussions to better develop efficient and cost effective ideas through written Kaizens, safety projects as well as attended Blitzes; the GO TO contact to better understand and make some productive and cost effective changes per the 5S umbrella, created a cover sheet as a guideline to locating key areas for a thorough proofing tool for BHR corrections for errors per FDA guidelines as well as a plethora of support teams within department to implement the standardized GMP’s.

Received Certification as a member of the Train the Trainer program

Managed and led training Programs for New Hires

Previously Led and directed daily SSU meetings for Molecular department

Member of Lean Council for Molecular Diagnostics

ADMINISTRATIVE SUPPORT/CUSTOMER SERVICE 03/2008-09/2013

Becton Dickinson (Full-Time) Sparks, MD

Researched and Saved over 1 million dollars revenue due to fraudulent activity

Updated and streamlined Customer database to better serve and lead to repeat and referral business

Oversaw the claims resolution help desk and demonstrated ability to resolve escalated customer service issues

Lead Key Accounts Division for Company (Planned Parenthood, West Coast)

PRE-REGISTRATION CLERK 09/2003-09/2006

Toyota Financial Services (Full-Time) Owings Mills, MD

Liaison between Multi-States Motor Vehicle Administration and New Vehicle Purchasers (Q/A regarding Insurance, fees, Taxes, etc.

Assigned to and restructured a role in supporting Toyota’s efforts to eliminate product diversity with Identification and Verification of high valued Business accounts

Member of AIC (Associate Involvement Committee), served on a stern committee that organized internal/external associate extracurricular activities: Family Day, Holiday Parties, company associate (s) carnivals, ice cream, Soiree’s for Associates who surpassed their quota on a continued basis.

Handled daily business inquires for customer care via mail, fax, email and phone

ADDITIONAL CAREER/TRAINING

Call Center Environment: Banking/Credit Union, Large Chain Hotels (Hospitality), Air Travel (Ticket, Gate and Flight Attendant)

ASSOCIATE OF ARTS DEGREE (AA)

PENSACOLA STATE COLLEGE; Pensacola, Florida

Technical Skills: Microsoft 365, MS Office (Word, Excel,), OneNote, Skype Meeting, Company based Workflow, Teams and Zoom

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