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SUMMARY

Results-driven and detail-oriented Business Analyst with over 6 years of experience in evaluating business processes, anticipating requirements, and implementing solutions to drive efficiency and effectiveness. Adept at leading cross-functional teams, conducting in-depth analyses, and delivering actionable insights. Proficient in process optimization, project management, and stakeholder engagement.

SKILLS

Business Analysis

6 years of Requirement Gathering & Elicitation

5+ years experience in Business & Functional Requirement documentation and User Stories in an Agile environment

4+ years experience in Gaps, SWOT & Impact Analysis, Risk Assessments

6+ industrial years of experience in Software Development Life Cycle (SDLC)

Tools & Techniques

Agile & Waterfall Methodology

Agile Scrum & Joint Application Development (JAD)

Use Case Diagram (UCD)

SQL, Jira & Confluence, Tableau

MS- Office Suite, Access, Visio, PowerPoint, Project, Word, Excel, SharePoint, DevOps

Business Process Model Notation (BPMN)

Unified Change Management (UCM)

Interpersonal & Consultative

Advanced communication and presentation skills

Self-supervised and a Team player

Stake Holder Engagement & Vendor Management

Decision maker/Problem solver/Analytical thinking

Ability to train/Mentor

WORK EXPERIENCE

Business Analyst MSC Consulting & Solutions Inc. Toronto, ON May 2019 – Present

Design and implement the Client’s Inventory Management System and E-commerce Software application respectively, which boosted the business productivity and maximized value for the clients by 100%, and collaborated with developers to automate manual processes, saving time and money while decreasing errors by 60%.

Review business documents, and conduct Interviews, brainstorming, workshops, and JAD sessions with business clients to analyze their business requirements. Recommended and designed technological improvements to their business processes and operational procedures using BPMN standards to quickly get the stakeholders on the same page and save 40% of development time.

Manage projects from planning to completion, ensuring alignment with business needs and timely deliverables!

Work as Requirement Gatekeeper in the Scrum team by creating clearly defined user stories. Identifying cross-team/ user story dependencies and roadblocks prevents multiple sprints derail and unnecessary frustration in the Scrum environment.

Provide postproduction support/analysis and assist in performing User Acceptance Testing (UAT), performance testing, and using the acceptance criteria to validate test plans to ensure the solution meets the business needs.

Business Analyst MC Telecoms Toronto, ON October 2017-March 2019

Analyzed software applications, achieving 90% stakeholder clarity and timely validations, reducing deadlines by 65%.

Gathered user requirements, and ensure alignment with business rules, resulting in an 80% decrease in development errors and enhanced process control.

Produced detailed reports and delivered engaging presentations to communicate insights and recommendations effectively.

Collaborated with IT and QA teams, enabling on-time, on-budget "go-live" of enterprise implementations for 12,000+ global users.

Business Analyst Fleet Optics Inc. Mississauga, ON October 2016 - August 2019

Redesigned CRM system, saving 600 hours/month, increasing user experience by 70%, and boosting customer satisfaction by 55%.

Analyzed current Customer Service processes, identifying gaps and recommending solutions for 65% improvement.

Conducted surveys and drafted customer reports, receiving 100% positive feedback for alignment with requirements.

Participated in solution design and documentation, collaborating with the project team to leverage appropriate support as required.

Created specifications and diagrams, ensuring clarity and supporting successful milestone deliverables within timelines.

Business Analyst MC Telecoms Toronto, ON February 2016- August 2016

Captured and documented future state functionality through AS-IS and To-BE workflows.

Participated in requirement elicitation sessions, utilizing interviews, questionnaires, observation, and brainstorming with stakeholders.

Assisted in conducting Sprint planning and Kick-off meetings, ensuring effective project initiation.

Facilitated scrum meetings and initiated daily stand-up meetings for streamlined team communication and progress tracking.

Conducted research and analysis to identify areas for improvement and provided recommendations.

EDUCATION

Canadian College of Business Science and Technology (In Progress)

Post Graduate Diploma in Project Management & Business Analytics

Business Analyst Masters Program

Post Graduate Diploma

Rivers State University of Science & Technology (Nigeria)

B.Sc.(Business Administration)

Federal Polytechnic Unwana Secretarial Studies

Ordinary National Diploma (OND) in Secretarial Studies

CERTIFICATION

Certified Scrum Product Owner (CSPO) – 2002

Scrum Fundamentals Certified (SFC) – 2021

IBA Certificate of Completion of Business Analysis – 2016

LORETHA OLENLOA

Mobile: + 514-***-**** E-mail: ad1hlv@r.postjobfree.com linkedin.com/in/loretha-olenloa-74837a1b7

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