Chloe Good

Training and Development Coordinator, Director of Services

Profile

I am a highly dynamic individual with a lot of experience in working for non-profits in similar but different roles since 2013. Driven to succeed and learn more, I have attended many trainings and workshops, volunteered or been invited to be involved in panels or leadership groups, and consume any and all information relating to human services, adult learning methods, and updates or changes in the human services field. Out of the dozens of tasks I’ve performed over the years, the most experience I have is in the areas of the following:

• Leadership/staff management and team building,

• Process improvement & quality assurance

• Identifying training needs and developing training programs and training resources

• Working with people in any capacity, especially when I’m teaching something

Employment History

EHR Training Soecialist at Vinfen Corp, Remote, MA March 2021 — Present

• Created training content for multiple departments across company, including clinical, financial, and medical forms and workflows for both MA and CT mental health and DD/ID programs

• Developed curriculum and training content the company’s medication training, which combined CT and MA state rules and regulations for dealing with medications as well as the company’s policies

• Managed staff projects, assigning projects based on workload, time restrictions, level of importance, etc.

• Proofread and edited, if necessary, all content created by team members on EHR team

• Collected data from helpdesk on user ticket submission to inform decisions about training development or corrections to job aids or other content if needed

• Used LMS to track employee training progress

• Assigned courses to new hires, based on job code, through LMS (and to existing employees as requested)

• Outlined the curriculum for every position in the company, based on program and job code, for EHR- related trainings

• Tracked content delivery methods (whether content exists, how it is delivered) and updates (per weekly EHR ticket submission request Details

Relocating, Open to Almost

Anywhere

United States

+1-508-***-****

ad1hlt@r.postjobfree.com

Links

Portfolio

LinkedIn

Skills

Problem Solving

Fast Learner

Adaptability

Microsoft Office

Teamwork

Communication

Interpersonal Skills

Detail Oriented

Documentation

ELearning design

Training curriculum

development

EHR/EMR, LMS

Facilitating Training

Crisis management

Budget management

Quality assurance and

improvement

Storyline 360, Snagit,

ScreenPal, PowerPoint,

Adobe

updates), and assigned correction requests or requests for new materials between myself and other 2 team members

• Implemented EHR to programs within company

• During implementation period and shortly after, was part of “call center” both during daytime and for off hours rotation

• In the 2-3 weeks leading up to “go live,” traveled to individual programs and offices to train on site so that all staff would be trained prior to being live

• Trained new employees every week during New Employee Orientation

• Compiled information as necessary for any “ad hoc” training requests

• Worked with other training department to create training and content materials for their workloads and functions in EHR

• Utilized PowerPoint, Storyline 360, Adobe, ScreePal, and Snagit to create content for training purposes, including trainings, eLearnings, videos, and reference material often called Tip Sheets or Job Aids

• Authored scripts for eLearnings, videos, trainings, and webinar-style presentations

• Trained in person to groups as large as 30 and virtually (through Zoom or Microsoft Teams) to audiences up to ~50

Residential Program Director at Vinfen Corp, Hyannis, MA October 2018 — March 2021

• Managed a unique property and service model that was comprised of 20 individual apartments, for residents with mental illness, including: schizoaffective, borderline personality, and bipolar disorders, depression/anxiety, borderline intellectual functioning diagnoses, eating disorders, and people with histories of assault or sexual violence, ages 18 to 78

• Created the structure for ACCS SIE due to no precedent - created a system for completing the same objectives as the other residences, but with fewer resources

• Tasked with – and met – the same deliverables as other programs, despite being 3x the size as the other programs with smaller staff to client ratio

• Researched existing state and company regulations to create program-specific policies and procedures to address 'grey areas' due to the uniqueness of the program

• Maintained site certifications, inspections, and followed up with maintenance requests

• On call duties (program-only Monday through Friday, then rotating weekends between 8 programs)

• completed regular audits of medications, safety inspections, other logistical aspects of the program

• Created several systems for tracking client information before we had an EHR, but even after—for important reminders and quick access to information like phone numbers, prescribers, allergies, etc.

• Put into practice a "program specific" binder for our residence, which became a standard for the other group homes

• Met with each staff monthly, providing supervision and/or corrective action when needed

• Collaborated with residents' involved parties (outpatient providers, medical specialists, parents, guardians, DMH case managers, and other service providers.) in addition to Vinfen's integrated team (peer supports, clinicians, family connector, housing coordinator, etc.) to provide the most comprehensive approach to care

• Developed strategies to promote meaningful days and community access, by setting up regular sobriety or mindfulness groups, weekly trips to certain stores or monthly outings to preferred places like Six Flags or the drive-in theater; also implemented "movie night" and encouraged peer-led "classes" such as cooking

• Helped residents learn skills that would enable them to live in the least restrictive setting possible, either practically by helping them fill out an application, or by using evidence based methods and relative service plan behavior management to help combat negative thinking styles

• installed a "suggestion box" next to the staff office (which locked and had a small slit for dropping ballots into), for the clients who were perhaps too shy to speak up during meetings

• Provided mediation for clients, using de-escalation techniques and, if appropriate, more tactical crisis intervention methods

. • Worked with outside crisis stabilization unit, hospitals, and other inpatient facilities when clients needed more intensive care

• Managed program budget, including office supplies, food, petty cash, maintenance, repairs, utilities, etc.

Group Home Manager at Living Independently Forever Inc (LIFE), Hyannis, MA

March 2018 — October 2018

• Managed 3 group home settings, 1 with overnight supports and 2 without, for clients with developmental disabilities, with a staff of 15 and 10 clients (total)

• Under the Dept. of Developmental Disabilities, opened a new house for 4 young adults transitioning from a school environment to an adult residential environment.

• Ensured new house had all safety inspections, waivers, certifications, and other documentation deemed necessary by the state.

• Furnished the entire house (minus 5 bedrooms) in one week, due to time limitations, while staying under budget.

• On call duties (weekly rotation between 4 programs).

• Oversaw home inventory of supplies and groceries by tracking use and placing new orders.

• Kept residents' files, expense tracking, and regulatory paperwork current and accurate with diligent attention to administrative requirements.

• Ensured that policies and procedures were in place for staff and clients

• Established structure, expectations, and daily routine for the new home

• Assisted with ADL's, medication administration, and ensured clients had access to assistive technology when needed (e.g. shaking bed in lieu of a fire alarm for someone who is deaf)

• Protected clients' monies, including tracking spending and reconciling accounts and working with rep. payees

• Attended clients' transition meetings before moving in • Scheduled physician and other appointments for residents

• Implemented a "Wellness Initiative" for the clients to encourage exercising and healthy eating by incentivizing things like healthy meal planning, exercising, etc.

• Brainstormed with team members to problem-solve using the least restrictive interventions regarding elopements or food safety

• Worked closely with guardians/family members regarding the care of their loved ones in the program

• Implemented monthly incentive program for staff to increase productivity and morale

• Solved overtime concerns by compiling all the schedules together in one spreadsheet and had all the managers use that for scheduling purposes

• Assisted agency with their roll-out of an EHR system (icentrix) by teaching staff across all departments

• Assisted with social media marketing

• Communicated with multiple other organizations that also provide services or programs to people with developmental disabilities, to coordinate care (e.g. Cape Cod Community College, Habilitation Assistance Corporation, Cotuit Center for the Arts, and others)

• Created monthly activity calendars and coordinated larger group activities with other houses within the company

• Created training curriculum for existing staff, which included required trainings and non- required trainings, such as best practice and evidence-based methods for working with certain behaviors and conducted training for staff each month

• Created PBS training on visual supports and strategies Case Manager at Latham Centers Inc, Brewster, MA

July 2015 — March 2018

• Worked in a group home for 5 adults with Prader-Willi Syndrome, responsible for assisting them with accessing the community and developing their skill sets and finding ways to achieve their goals

• Fostered relationships with outside providers and day habs, and family to coordinate care and provide the most comprehensive treatment

• Assisted with ADLs, such as food prep, medical duties, including wound care, administering medications

• Outlined the job functions of a case manager in a more detailed way to standardize case management procedures across the company (11 programs) and trained new case managers on their duties

• Developed PowerPoint and training for case managers on how to create quality goals and objectives for ISPs

• Responsible for maintaining clients’ MassHealth coverage and SNAP assistance by completing documentation as required periodically and increased the amount of SNAP benefits received by each client by submitting proof of medical expenses

• Trained staff on how to use EHR to add data regarding clients’ goals and objectives • Collected data from EHR to track clients’ progress on ISP goals

• Administered trainings to other staff regarding individual behavior plans

• Worked with residents to identify person-centered goals to incorporate into ISP

• Revised or eliminated outdated client behavior plans or restrictive practices to reflect a “least restrictive” approach

• Completed Financial, Safety, and Functional Status Inventory assessments annually, and wrote a residential report annually to present at ISP meetings for each client (in addition to the ISP)

• Nominated and worked on a panel on staff acquisition and retention strategies

• Nominated to be part of a leadership group within the agency (where I was able to develop the case management standardization)

• Attended numerous trainings given by the MA state Department of Developmental Disabilities, including overview of PBS, ISP Goals and Objectives, Servant Leadership, and the Aging Population in DDS

• Company sponsored or paid for the tuition for me to complete the 2017-2018 SE Regional Leadership Series

• Prepared the residence for licensing audits by ensuring the clients had all required paperwork, that documentation was signed, and following up with guardians to obtain signatures or paperwork as needed, such as Rogers Monitors or Guardianship paperwork

• Conducted training refreshers on a monthly basis for staff at the residence

• Received continuous, positive feedback from upper management for being flexible and dependable. • Substituted for direct care staff in other group homes (11 total)

Education

High school Diploma, Barnstable High School, Hyannis, MA August 2004 — June 2007

Medication Administration Procedures (MAP), Massachusetts Department of Public Health

October 2022 — October 2024

Certification

CPR Certification, American Heart Association

August 2023 — August 2025

Certification

In Process, Cape Cod Community College, Barnstable, MA Prior to taking my first class, I already had 3 credits and was able to skip English101 (the typical freshman level English course) and go to college sophomore-level english. This is because I took a placement test, which I passed and after getting a certain score on a secondary test (called CLEP, at the time), I was given the credits and saved the time of having to take the course due to my familiarity with the English language and its grammar, spelling, punctuation, etc.

Courses

Group Dynamics, Cape Cod Community College

September 2017 — December 2017

Psychology 101, University of MA

September 2014 — December 2014

Intro to Ethics, University of MA

September 2014 — December 2014

Alcohol and a substance Abuse, Cape Cod Community College September 2017 — December 2017

Principles of Counseling and Crisis Intervention, Cape Cod Community College

September 2018 — December 2018

Interpersonal Communication, Cape Cod Community College September 2018 — October 2018

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