Customer Accounts Data Entry
Resume:
Gretchen Lough
Professional Summary
To work for a company that is high on teamwork and work and home life balance.
Work History
dormakaba Group – Cash Applications
Indianapolis, In
**/**** – 11/2023
Researched and rectified unapplied cash items.
Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
Processed incoming cash receipts in such forms as check, Credit Cards, ACH, and Wires to customer accounts.
T2 Systems - Cash Applications Specialist/Accounts Receivables
Indianapolis, IN
07/2018 - 06/2022
Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
Contacted customers regarding past due balances.
Analyzed customer accounts to catch discrepancies before major issues occurred.
Used Great Plains to keep track of all data.
Researched and rectified unapplied cash items.
Filed reports and posted daily batches in system.
Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
Used data entry skills to accurately document and input statements.
Responded to customer concerns and questions on daily basis.
Audited and corrected billing and posting documents for accuracy.
Handled account payments and provided information regarding outstanding balances.
Monitored outstanding invoices and performed collections duties.
Collaborated with customers to resolve disputes.
Mentored newly hired employees and interns to educate about corporate policies, procedures, and departmental workflow.
Processed incoming cash receipts in such forms as check, Credit Cards, ACH and Wires to customer accounts.
Contacted customers regarding past due balances.
Analyzed customer accounts to catch discrepancies before major issues occurred.
Researched and rectified unapplied cash items
Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards and regulations.
Ardsley Management - HOA Property Manager
Indianapolis, IN
07/2015 - 06/2018
Acknowledged customer issues and resolved their problems quickly and efficiently.
Assisted clients in understanding their available options and helped them select the right plans to come into compliance.
Collaborated with colleagues to discuss market information and strategies.
Effectively communicated with other employees and upper management to ensure complete care of customers.
Evaluated customers' needs and provided service options to meet their requirements.
Followed up with customers ensuring their satisfaction with their concerns.
Communicated effectively with owners, residents, and on-site associates.
Conducted regular inspections of both interior and exterior of properties for damage.
Implemented and enforced policies and procedures to maintain properties to the highest standards.
Self-motivated, with strong sense of personal responsibility
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility
Proven ability to learn quickly and adapt to new situations.
City of Brownsburg - Compliance Coordinator (Part Time)
Brownsburg, IN
10/2014 - 06/2015
Developed and maintained compliance database, tracking all compliance activities and documents.
Responded to employee/residents inquiries regarding compliance regulations and procedures.
Maintained up-to-date knowledge of current and emerging compliance regulations.
Investigated and documented all violations of compliance regulations to determine necessary improvements.
Developed and maintained system for tracking and reporting compliance violations.
Managed practical action plans to respond to audit discoveries and compliance violations.
Maintained up-to-date knowledge of applicable laws and regulations.
Warned violators of infractions or penalties.
Omni Management Services - HOA Property Manager
05/2006 - 10/2014
Coordinated with legal counsel to resolve tenant disputes.
Communicated effectively with Board members, residents, and contractors.
Conducted regular inspections of both interior and exterior of properties for damage. (COA only)
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Responded to Common Area Maintenance (CAM) inquiries.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Implemented and enforced policies and procedures to maintain properties to the highest standards.
Communicated effectively with owners, residents, and on-site associates.
Kept properties in compliance with HOA By-Laws and Covenants.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
ad1hlp@r.postjobfree.com
Indianapolis, IN 46239
Skills
Collections
Process Payments
Discrepancy Reconciliation
Monetary Transactions
Transaction Posting
Payment Research
Manual Processing
Customer Inquiries
Payment Collection
10-Key Data Entry
Data privacy applications
Time Management
Contract Negotiation
Budgeting
Self-Motivation
Education
12/1994
Ferris State University
Big Rapids, MI
Associate of Arts: Secondary Education
08/1992
Delta Community College
University Center, Michigan
Associate of Arts: General Studies
.
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