KANIKA HENDERSON

917-***-****

ad1hi9@r.postjobfree.com

MANAGER/CUSTOMER SERVICE Dedicated and highly skilled Manager with over 16 years' experience and a proven history of success in operations, sales, and human resources Ad

Project management

Staff development

Customer relationship management

Budgets

Customer service

Hiring

Safety

Sales

Warehousing

Fleet dispatch

Inventory control

Mentoring and training

Operations management

Staff training and development

09/2020 to 03/2023

LOWES HOME IMPROVMENT

New York, NY

Operations Manager

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Managed scheduling, training and inventory control. Implemented policies and standard operating procedures and managed quality, customer service and logistics. Improved morale and management communication by creating employee recognition and rewards practices. Recruited, hired and trained crew members on application of projects, customer relations and customer service. Measured and reviewed performance via KPIs and metrics. Oversaw inventory management through cycle counts, audits and shrinkage control. 10/2018 to 02/2020

JB HUNT

Sacramento, CA

Account Manager

Generated new accounts by implementing effective networking and content marketing strategies Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients

Tracked and analyzed weekly sales to implement corrective action plans and streamline operations Managed day-to-day shipping and receiving, typically overseeing more than 700 packages in 24-hour period Utilized ordering, tracking and billing systems and associated processes Reviewed profit and loss statements and metrics to identify trends and opportunities Researched issues to address shipping errors and packaging mistakes Oversaw more than $800,000 in inventory and supervised over 15 drivers and employees in 2000 square foot warehouse for trucking company.

11/2013 to 08/2018

HOME DEPOT

Queens, NY

Operation Assistant Store

Develop and oversee budgets to control costs and maximize use of resources for a store with up to $60 million in volume

Hire, train, coach, and manage 15 Department Supervisors and 200+ Associates Efficiently balance, analyze and report P&L statements Facilitate audits and investigate/reconcile discrepancies and operational non- compliance issues Conduct facility walk-through to identify hazardous materials and risks, ensuring customer and employee safety Responsible for driving sales, customer service, associate development, store profitability, in-stock, and store appearance

Oversee all Playbook and ad planning sets are executed Areas of the responsibility could vary by store volume. SUMMARY

SKILLS

EXPERIENCE

01/2009 to 10/2013

HOME DEPOT

Queens, NY

Specialty Sales Manager

Increased sales in specialty areas by 17% over a two-year period Improve the existing procedures for outgoing and incoming resources and track inventory for the warehousing department Develop and adhere to operations budget Communicate wit legal counsel and safety department to ensure all processes remains compliant with OSHA and other governmental regulations Handle complaints from customers, Make sure all employees adhere to company's policies and guidelines, Act as our store's representative and set an example for our staff Evaluate employee performance and identify hiring and training needs Supervise and motivate staff to perform their best by Coaching and support new and existing Sales Associates.

10/2008 to 11/2009

SEARS

Bronx, NY

Sales Manager

Managed a team of 100+ associates, with successfully key projects which resulted in positive sales increase in my departments Responsible for driving sales, customer service, associate development, store profitability, in-stock, and store appearance

Coordinate daily customer service operations (e.g staff meetings ad sets Track the progress of weekly, monthly, quarterly sales in Appliances.

10/2004 to 09/2008

HOME DEPOT

Manhattan, NY

Project Manager

Coordinate third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope & budget Develop and review project plans to track progress Report and escalate to management to as needed Manage the relationship with client and all vendors. ASSOCIATE OF APPLIED SCIENCE: BUSINESS

Norfolk State University, VA, United States

Completed continuing education in Hr Management

EDUCATION AND TRAINING

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