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management and customer service

Location:
Malden, MA
Posted:
November 27, 2023

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Resume:

John Mallon

Business and Professional Oriented

Burlington, MA 01803

ad1hi6@r.postjobfree.com

+1-781-***-****

Exerienced retail professional with proven ability to lead and grow profitable districts and regions. Experienced in all aspects of business management, including P&L, store auditing, budget administration, forecasting, and merchandising. Comprehensive knowledge of human resources and compensation with track record of hiring, training, and developing people. Excellent presentation of communication skills. Action oriented leader with a strong drive for results. Respected, trusted manager who upholds highest standards while maintaining fiscal integrity. Willing to relocate to: Boston, MA - Orlando, FL - Authorized to work in the US for any employer

Work Experience

District Sales Manager

Sunrun - Billerica, MA

October 2022 to Present

• Generate customer leads to develop new accounts

• Prepare proposals, quotes, contracts and presentation for potential customers

• Select solar energy products for the homeowner

• Assess sites to determine suitability for solar equipment

• Provide technical information to potential customers

• Build relationships with prospective customers to determine their solar needs

• Estimate cost benefits

• Follow up with both potential customers and actual customers Director of Biz Development/Property Manager

Large Cabin Rentals of the Smokies - Pigeon Forge, TN April 2018 to April 2022

• Acquire new properties

• Oversee all daily operations

• Developed a sales training program along with incentives that aligned the companies goals with the staffs incentives

• Inspect all cabins before guests arrived

• Managed the operational team

• Developed sales reports to identify top performers in an effort to schedule top performers at peak times

• Joined all city and county commissioner programs

• Brought corporate stays from 3 percent to 45 percent.

• Increased revenue by 39 percent in 12 months.

Assistant General Manager

Dixie Stampede/World Choice Investments - Pigeon Forge, TN January 2015 to April 2018

Managed the daily operations of a themed dinner theater show that seats 1,100 and serve as a facility MOD.

• Developed a guest service training program which was initially tested in various TN locations, and implemented company wide after guest satisfaction

• Established and maintained vendor relationships, in addition to, monitored production, direct sales, ordered merchandise, inventory control, and loss prevention of a well-established and fast-paced environment.

• Created and implemented new sales and administrative procedures to increase efficiency.

• Created, scheduled, and reviewed staffing levels to ensure that guest service, operational needs and financial objectives were met.

• Increased REV PAR by 8% by continuously doing cast member training in "saloon" on upselling methods.

• Implementing all aspects of a combined call center and digital marketing strategies (VIA UDSM) since 4/2018

District Manager

The Fragrance Outlet Inc./ Spritz Designer Fragrances - Knoxville, TN December 2010 to January 2015

Managed 19 stores as a DM Supervisor, overlooking 138 employees, 32 managers in Knoxville, TN., Atlanta, GA., Cincinnati, OH., Indianapolis, IN., Chicago, IL., Minneapolis, MN., Milwaukee, WI., Denver, CO., Washington, D.C., Louisville, KY., St. Louis, MO., and New York markets.

• Develop team to accomplish store's business objectives through recruitment, selection, coaching, investment, engagement, retention, and motivation.

• Hire, train, and develop new talent.

• Achieved 111% of annual sales targets from February 2011 to September 2013, while achieving a comp increase of 33% in 2012. One of only 2 districts in the company to achieve sales budgets in 2012.

• Created and developed several spreadsheets for the district that are now being used in multiple parallel investment group owned companies including: employee productivity reports, daily sales tracking reports, potential bonus calculator, and employee scorecard.

• Selected by COO to develop and lead focus group which set out to drive sales of certain high margin products. Initial goal was more than doubled which added 8 overall points to the gross margin between October 2013 and July 2014.

• Achieved 100% completion for 9 store setups ; delivered on time within a budget with no rework required.

• Analyze daily production reports sales, payroll, markdowns & markups, productivity reports and review scheduling.

• Maximize overall performance through the successful attainment of profit goals.

• Conducted thorough assessment of financial aspects of product development, such as budgets, expenditures, research and development appropriations, return-on-investment, and profit loss projections.

• Selected by upper management to elevate districts and stores. Assistant Manager

Experience Based Learning Inc. - Saint Cloud, FL

March 2008 to December 2010

Held positions of increased responsibility leading to the position of AGM from previous positions as part time to full time lead supervisor.

• Entrusted by owner to oversee entire operations during extended leaves.

• Oversee and sign off on daily safety inspections throughout a 4700 acre tourist attraction

• Supervised 30 full & part time employees in areas of various tour package knowledge, pricing and availability, upgrades, exchanges, and promotional /competitive discounts.

• Train and certify employees on the proper operation of tour vehicles, zip line safety regulations, and maintain all safety procedures to ensure a safe working/visiting environment for employees and general public.

Performer

Dolly Parton's Dixie Stampede, LLC. - Orlando, FL

June 2004 to March 2008

• Performed nightly as an equestrian rider/performer at a highly rated running dinner theater show which seated over 1,000 people

• Played the comedic role of "Skeeter"

• Performed in several parades and on "Good Day Live" to help promote the holiday show

• Assisted in training new horses and performers for various acts featured in the show Education

Associate in Business

St. Johns

September 1992 to June 1998

Skills

• Microsoft Office

• Direct Sales (6 years)

• Marketing (8 years)

• Management Experience (6 years)

• Performance-Based Advertising (4 years)

• Profit & Loss

• Research & Development

• Digital Marketing

• Product Development

• Equine Experience

• Account Management

• Budgeting

• Telemarketing

• Business Management

• Strategic Planning

• Branding

• Forecasting



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