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Data Entry Customer Service

Location:
Kearny, NJ
Posted:
November 27, 2023

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Resume:

Jennifer Palacios

** ****** ****** ******, ** ***02

973-***-****

ad1hhw@r.postjobfree.com

OBJECTIVE:

To obtain a career building position in which the applicant’s education, professional experience, and abilities will be beneficial to the growth and progress of a company and myself. Applicant is an experienced Management Adminstrative professional with over 10 years of experience, is well versed in the daily tasks, operations, and innovations required to properly manage any program, and with exceptional interpersonal/communication skills.

EDUCATION:

BERKELEY COLLEGE, Woodland Park, NJ Expected Graduation Date: Projected : 2023

Bachelor of Science GPA: 3.0

ACHIEVEMENTS:

●Dean’s List

●Nominated Team Leader at T-Mobile as Sales Consultant

●POMCA Levels 1&2 Certified

EXPERIENCE:

Newark Municipal Court, Newark NJ January 2023 - Present

Administrative Secertary

●Manage court directors calendar, scheduled & prepared court room calendars

●Court interpretation (Spanish)

●Knowledgeable in ATS/ACS, MACS, PCSAM

●Criminal & traffic Data Entry

●Provide direct customer service assistance

●Chef Judge chambers secretary

●Staff development event specialist

●Human Resources, accounts payables

●Truancy alternative program liaison, Juvenile Justice commission

●Incarceration & rehabilitation liaison

Four Seasons Plumbing & Heating, LLC, Elizabeth, NJ March 2022 - January 2023

Project Manager/Executive Assistant/ Personal Assistant

●Demonstrating attention to detail

●Internal executive meetings with PM & external Resources

●Time & Team Management

●Critical Thinking & problem solving skills

●Risk Management

●Accounts Payables

●Strong Data entry skills, reviewed submittals

●Expense Report Analyst

●Business advisor

●Scope of work analyst

Traveling Tots Inc. Preschool, Irvington, NJ September 2018 - March 2022

Family Consultant / Administrative Assistant

●Coordinate video conferences

●Complete graphic design projects

●Approve expenses on behalf of CEO

●Provide executive level support to CEO

●Plan and host company events as requested

●Assist Spanish speaking parents with completing forms

●Ensure compliance of all policy and auditory requirements

●Network with Irvington Board of Education members and executives

●Develop lessons for classrooms with an average of 15 students between 3-4 years old

●Interpret for Spanish speakers attending Board of Education Department events, meetings, and workshops

Wolfpack Security, Newark, NJ (Part time). September 2018 - January 2023

Armed Security

●Screen incoming phone calls

●Direct calls to appropriate party

●Protect property and staff members

●Organize and secure keys for facility

●Examine attendants for any foul activity

●Monitor surveillance equipment and cameras

●Handle confidential material carefully and reliably

●Deescalate heated situations with diverse customers

●Establish business relationships with various executives

●Observe large crowds in events with capacity over 500

T-Mobile, Belleville, NJ July 2017 - September 2018

Sales Leader

●Meet monthly target sales

●Modify customer policies

●Review and record inventory

●Train new sales consultants the proper procedure

●Introduce new company products to sales consultants

Skills:

●CPR/BLS/AHA Certified

●SORA Certified

●OSHA Certified

●Armed Security

●POMCA Certified 2023

●Customer Service Expert

●Excellent in Multitasking

●Fluent in Spanish and English

●Proficient with Microsoft, Excel, PowerPoint, Outlook, Zoom, iMovie, Fax, and Mac Hardware

●Brand ambassador, content creator, social media marketing

●POMCA Certified

●Content creator



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