ALAO OLUBUKOLA SUSAN

Mobile: 346-***-****

Email: ad1hh0@r.postjobfree.com

RELEVANT SKILLS

Olubukola possesses a unique combination of skills and qualities that make me standout professional in my field. With excellent presentation skills, both written and verbal, Olubukola effectively communicates ideas and information. Their intrapersonal relationship skills enable them to connect with others on a personal level, fostering strong working relationships.

What truly sets Olubukola apart is her patient-focused approach. She prioritizes understanding the objectives and needs of patients, aligning their activities to directly contribute to the achievement of those objectives. Olubukola is known for being action-oriented, a self-starter who proactively identifies and addresses issues and opportunities with minimal supervision.

Collaboration is a key strength for Olubukola, who excels in team environments and is valued by colleagues for her contributions. She thrives in cross-functional collaborations and consistently work well across different departments and groups.

As an effective communicator, Olubukola conveys ideas clearly, concisely, and with a spirit of partnership. She is transparent in their communication, keeping business colleagues well-informed and inspired with her messaging. Her energy and passion for health and well-being are evident in her desire to help others and serve as a positive role model.

Olubukola is a relationship builder, skilled at engaging people and expanding their network of contacts. Her ability allows her to amplify her influence within the organization, making her an invaluable asset in achieving common goals. Overall, Olubukola is a multifaceted professional known for her expertise, dedication, and ability to foster positive change in her workplace.

WORK EXPERIENCE

Apria Healthcare – June 5 2023 till September 15, 2023 – Patient Qualification Specialist

●Responsible for supporting hundreds of local branch offices across the country by reviewing new patients orders, verifying ICD codes with their prescriptions, and documentation submitted by referral sources in order to obtain required documentation and clinical requirements of individual health insurance plans, allowing our patients to maximise their available health plan benefits and to receive the much-needed care as soon as possible.

●Confirm health plan benefits, copays, coinsurances and also requests health plan authorizations/information as required; either electronically or verbally.

●Demonstrates and ability to develop business relationships within the field leadership through close collaboration, partnership, engagement and communication.

●Performs other duties as required.

Supreme Import International September 2018 Till June 5 2023 Customer Service/Data Entry Officer

●Receiving and making calls to customers

●Assisting to solve issues with their orders

●Troubleshooting issues with their orders

●Conduct trainings for CCRs based on identified training needs.

●Highlight poor customer service delivery encountered during assessment.

●Responsible for achieving the outlet’s sales target and profitability objectives.

●Supervises all customer care activities within the office and liaises with the back office to resolve

customer issues.

●Resolves all Customer complaints within stipulated TATs and according to Customer Care processes and escalates unresolved issues to the back office.

●Accurately input data from various sources, including paper documents, electronic files, and online forms, into the organization's database or software systems.

●Verify the accuracy of data before and after entry, ensuring that information is complete, consistent, and free from errors.

FCMB Limited April 8, 2013 – September 1, 2018 Relationship Officer

Business development and creation of income opportunities for the bank.

Liability Generation and creation of quality risk asset.

Responsible for the activities of other marketers in the branch

Assist the Branch Manager to prepare budget and ensuring that the branch’s deliverables in

terms of income, balance sheet size etc are achieved.

Appraisal and annual review of credit requests and transactions as well as recommending

and processing same for management approval.

Marketing of bank’s products and services towards the development and enhancement of

sustainable relationships.

Responsible for reviewing daily CBN (Central Bank of Nigeria) control reports for new accounts, new entities, and new products.

Reviews the CBN (Central Bank of Nigeria) - Certification of Beneficial Ownership and determine it is aligned to the documentation on file.

Monitors any follow-up cases for CBN (Central Bank of Nigeria) related updates or changes.

Reviews Pending Resubmit CBN (Central Bank of Nigeria) items and ensures all CBN (Central Bank of Nigeria) related items are reviewed within the timeframe.

Conduct research over available internal and external systems, including the internet, as needed and escalate to manager when necessary.

Analyse information gathered to ensure escalations are performed as needed.

Communicate effectively and timely with the banker team and with peers with the Business Risk group.

Serves as an SME to senior stakeholders and/or other team members.

Meet all agreed targets to ensure timely completion of work.

BBSTO Marks Group May 7, 2012 – April 8, 2013 (General Manager)

Oversee the activities of the different companies in the group to ensure customer’s satisfaction.

Initiate and direct marketing strategies for client in defined market

Responsible for proper administration of operations in each companies

Oversee staff management and welfare

Design and implement adequate and regular in-house training program

Review of monthly reports and accounts of the group, and also preparation of budgets.

Co-ordinate preparation of annual department budget.

Develop, train and appraise subordinate staff.

Update, circularize and implement new procedures for money laundering

Perform other duties that may be assigned by the Chairman

Oceanic Bank Int’l (Now Ecobank) October 2007 –February 2012 Relationship Officer

Business development and creation of income opportunities for the bank.

Liability Generation and creation of quality risk asset.

Pioneer branch staff saddled with the responsibility conducting regular market scans, establishing sustainable and profitable relationship for the branch.

Responsible for the activities of other marketers in the branch

Assist the Branch Manager to prepare budget and ensuring that the branch’s deliverables in terms of income, balance sheet size etc are achieved.

Appraisal and annual review of credit requests and transactions as well as recommending and processing same for management approval.

Marketing of bank’s products and services towards the development and enhancement of sustainable relationships.

Ensuring companies meet the KYC requirement of CBN

Transaction monitoring for Suspicious Transaction

WEMA BANK LIMITED - JULY 2004 – OCTOBER 2007 Relationship Officer

Business development and creation of income opportunities for the bank.

Liability Generation and creation of quality risk asset.

Responsible for the activities of other marketers in the branch

Assist the Branch Manager to prepare budget and ensuring that the branch’s deliverables in terms of income, balance sheet size etc are achieved.

Appraisal and annual review of credit requests and transactions as well as recommending and processing same for management approval.

Marketing of bank’s products and services towards the development and enhancement of sustainable relationships.

Wema Bank Plc (SMEs & Special Projects) September 2002 – July 2004 SME Officer

●Prospecting for SME clients in all sectors of the economy.

●Business development and creation of income opportunities for the bank.

●Liability Generation and creation of quality risk asset.

●Appraisal feasibility reports, business plans and annual review of credit requests and transactions as well as recommending and processing same for management approval.

●Marketing of bank’s products and services towards the development and enhancement of sustainable relationships.

●Coordinating and driving the bank wide utilization of the various CBN critical sector intervention schemes available for financing SMEs.

Wema Bank Plc. (Comm. & Retail Banking Group) - March 2001 - September 2002

Relationship Management Officer – Head office

Business development and creation of income opportunities for the bank.

Liability Generation and creation of quality risk asset.

Identifying, co-ordinating and monitoring activities of risk assets customer of some branches

Provision of up to date and accurate management reports and CBN reports

Appraisal and annual review of credit requests and transactions as well as recommending and processing same for management approval.

Marketing of bank’s products and services towards the development and enhancement of sustainable relationships.

Wema Bank Plc. February 1999 – February 2000

Branch Operations Staff – Osogbo (NYSC)

Teller, Funds Transfer and Customer Relationship Officer

EDUCATION

Institution Qualification Date

University of Ibadan M. Sc (Agric Econs) 2001 – 2003

University of Ibadan B. Sc. (Agric. Econs) 1993 - 1999

Islamic High School, Ibadan Senior School Certificate 1993

Abadina College U.I. Senior School Certificate 1986 – 1992

TRAININGS

Various trainings and seminars on Relationship Management, Credit risk analysis and management, Marketing, Communications

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