RICHARD ad1hg6@r.postjobfree.com ***-GALARNEAU ***-*697 Lakeland, FL 33803

Partially retired business owner with great customer service skills looking to supplement income and utilize available time. Past experience in EMS with Emergency Medical Technician certification, Emergency Medical Dispatch certification and an active Class A Commercial Drivers License. Diverse background in several areas. College degree with business experience, purchasing, customer service, excellent written and verbal communication skills. Currently a member of the Board of Directors at Woodbrook Estates as well as Neighborhood Watch Commander and Emergency Preparedness Coordinator in a volunteer capacity. Customer service, communication skills, organizational skills.

Organization

Supervision

First Aid/CPR

Communications

Owner/Operator Mass Radon LLC - West Springfield, MA 05/2004 - 05/2018 Led startup and opening of radon gas mitigation business and provided business development, creation of operational procedures and workflow planning.

Participated in networking events to establish and cement community ties, B2B relationships and industry connections.

Coordinated with webmaster to develop website and create online advertisements. Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. Supervised performance of 6 workers with goals of improving productivity, efficiency and cost savings. Enhanced operational performance by developing effective business strategies, systems and procedures. Emergency Medical Technician/911 Dispatcher Commonwealth /AMR Ambulance - Springfield, MA Rendered direct patient care, including stabilizing patients and determining course of action based on triage. Assessed emergency situations and prioritized medical care for patients. Transported patients from accident scenes to hospitals in emergency vehicles. Documented all calls in reports detailing type of incident and course of treatment. CDL Class a Driver Various - Springfield, MA

Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations

Planned efficient routes and adjusted strategies based on current weather and traffic information. Promoted positive customer service by delivering on-time shipments and fully resolving issues. Quinsigamond College Worcester, MA 1980

Associate of Science: Radiographic TechnologyMay

GPA3.8

Summary

Skills

Experience

Education and Training

Completed coursework in Radiation Physics, Anatomy and Physiology and X-Ray Technology Sturbridge Fire Department Sturbridge, MA 1983 State Certificate Registered: Emergency Medical Technician