CARLA RAMCHARAM

**** ******* ***** *** 404-***-****

Stonecrest, GA 30038 ad1hbv@r.postjobfree.com

EDUCATION

Dorsey High School _ Southland College New Careers Business Technical College

Los Angeles, CA Los Angeles, CA Los Angeles, CA

1983, Diploma 1984, Medical Assistant Certificate 1985, Certificate in Word Processing

EXPERIENCE

The Wren’s Nest Historic House Museum, Director of Operations 2017/2022

Atlanta, GA

m. De-escalated

* Discussed sensitive topics regarding race to diverse tour groups with profession:

insensitive conversations with decorum and dignity.

© Managed partnership with Dolly Parton's Imagination Library to allocate free books to children (0-5

years old) in inner-city neighborhoods.

* Provided mentorship and encouragement to independent artists in the music and film industries.

‘© Managed daily business operations, accounts payable & receivable, daily banking, contractors and

vendors.

Asendi Tax Service, Owner 2009/2013

Palmdale, CA

* Promoted American Opportunity Act to provided tax credit for post-secondary students attending

college, trade schools, and universities.

‘Subcontractors in over 10 states and 104 offices.

* Created high school to workforce career path for low-income, at-risk young adults.

* Provided soft skills training in work ethics, and a range of job skills from typing to tax preparation.

‘* Established employee assistance program to help employees and families transition out of low-income

housing through money-management workshops, 0% interest home and car loans, and mentorship.

New Life Charters Bus Company, Co-Owner 2003/2009

Compton, CA

‘Initiated contracts for services with Compton Public School System, nonprofits, and churches.

© Contracted with Friends Outside, a non-profit supporting families with members in prison, to provide

transportation for visitations. Counseled family during transport with understand that “when a loved

‘one goes to jail, you go to jail, too.”

‘© Managed customer service through active listening, problem-solving, and de-escalations.

‘© Negotiated auto-insurance contracts for the safe transport of adults and children.

* Established standard operating procedures to effectively track, order, and maintain inventory; process

vendor contracts; and reduce contract discrepancies.

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