PERSONAL DETAILS

TITLE : MISS

SURNAME : JWARA

FULL NAMES : BUSISIWE NTOMBIFIKILE

GENDER : FEMALE

RACE : AFRICAN

HOME LANGUAGE : ISIZULU

DRIVERS LICENSE : YES, C1

CONTACT DETAILS

RESIDENTIAL ADDRESS : 5575 EISELEN STREET

: DAVEYTON

: BENONI

: 1520

CONTACT NUMBER : 068*******

EMAIL ADDRESS : ad1hbr@r.postjobfree.com

EDUCATIONAL & QUALIFICATIONS

SCHOOL ATTENDED : JAMESON JUNIOR AND HIGH SCHOOL

HIGHEST GRADE PASSED : GRADE 12

SUBJECT PASSED : ENGLISH HL, AFRIKAANS FAL, LIFE SCIENCES

: ECONOMICS, LIFE ORIENTATION, BUSINESS STUDIES, MATHS LITERACY

YEAR PASSED : 2016

OTHER QUALIFICATIONS

NAME OF INSTITUTION : ALISON

QUALIFICATIONS : CUSTOMER SERVICE SKILLS

YEAR OBTAINED : 2023

MODULES PASSED : Module 1: Understanding Customer Service

Module 2: Focusing on the Customer

Module 3: Customer Service and the Telephone

Module 4: Handling Complaints

Module 5: Enduring Stress

Module 6: Course assessment

SKILLS AND KNOWLEDGE

GOOD COMMUNICATION SKILL

LISTENING AND PROBLEM SOLVING

CAN WORK INDEPENDETLY AND IN A TEAM

SALES

COMPUTER SKILLS (MS OFFICE AND OUTLOOK)

TELEPHONE ETIQUETTE

CLOSING DEALS

NEGOTIATION SKILLS

PLANNING AND ORGANIZING SKILLS

CUSTOMER SERVICE

ABILITY TO ADAPT

1.WORK EXPERIENCE

NAME OF COMPANY : RAGE STORE

POSITION HELD : SHOP ASSISTANT

DURATION : 2017/11- 2019/01

DUTIES :

STOCK TAKING

HANDLING OF PETTY CASH

POINT OF SALE (COMPUTER SALES CAPTURE)

MERCHANDISE STOCK

2.WORK EXPERIENCE

NAME OF COMPANY : GLOBAL DIRECT

POSITION HELD : SALES REPRESENTATIVE

DURATION : 2019/08- 2021/03

DUTIES : CAPTURING CLIENTS INFORMATION ON COMPUTER.

VISIT WORK SITES FOR GETTING NEW CLIENTS

FIELD CANVAS

3.WORK EXPERIENCE

NAME OF COMPANY : AVBOB

POSITION HELD : SALES REPRESENTATIVE

DURATION : 2021/05- 2023/04

DUTIES : CAPTURING CLIENTS INFORMATION ON COMPUTER.

COLD CALLING

VISIT WORK SITES FOR GETTING NEW CLIENTS

RETAIN EXISTING CLIENTS

BUILDING RELATIONSHIP WITH CLIENTS

4.WORK EXPERIENCE

NAME OF COMPANY : METROPOLITAN

POSITION HELD : FINANCIAL ADVISER

DURATION : 2023/04- CURRENT

DUTIES : CAPTURING CLIENTS INFORMATION ON COMPUTER.

COLD CALLING

VISIT WORK SITES FOR GETTING NEW CLIENTS

RETAIN EXISTING CLIENTS

DIALING LEADS

BUILDING RELATIONSHIP WITH CLIENTS

COMMUNICATING WITH CLIENTS BY EMAIL

REFERENCE

NAME OF PERSON : SIKHUMBUZO MALUKA

DESIGNATION : TEAM LEADER

CONTACT NUMBER : 076-***-****

NAME OF PERSON : MISS NQOBILE MHLAMBI

DESIGNATION : COLLEAGUE

CONTACT NUMBER : 072-***-****

NAME OF PERSON : BELINA MASINGA

DESIGNATION : SENIOR FINANCIAL ADVISOR

CONTACT NUMBER : 069-***-****

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