ABOUT ME

I am a highly organized and detail-oriented individual seeking

employment that will enable me to apply my problem-solving skills and leverage my previous customer service experience for the benefit of the organization.

RONA MAGALLANES

+639*********

https://www.onlinejobs.p

h/jobseekers/info/128846

4

ad1ha8@r.postjobfree.com

1Purok 6 New San Jose

Dinalupihan, Bataan 2110

October 2020 - September 2021

Taskus, Pampanga– Teammate (Trust and Safety)

Reviewing and analyzing transactions for potential irregularities, such as high-value orders, multiple account accesses, or unusual payment methods. Data analytics tools are employed to detect patterns and anomalies in transaction data that could indicate fraudulent activity. Additionally, customer identities are verified using various methods, including two-factor authentication or identity verification services, to ensure they are legitimate users.

December 2018 – August 2020

Genpact LLC, Balanga,Bataan — Process Associate/CSR Assisting clients with bank-related tasks, such as opening or closing accounts and making account changes. Additionally, providing help with financial transactions like deposits, withdrawals, fund transfers, and check cashing while ensuring accuracy and security. Resolving customer concerns, including billing discrepancies, unauthorized transactions, and account disputes, is a priority, with a focus on prompt and satisfactory solutions.

WORK EXPERIENCE

SKILLS

Trainable

Flexible

Time Management

Can work under minimal

supervision

Command to providing

total quality work

Active Listening

EDUCATION

BS Bachelor of Science in

Business Administration

TRAINING ATTENDED

On-the-job Training

Government Service Insurance

System

2018

September 2021- October 20, 2023

Taskus, Pampanga — Quality Analyst

Ensuring compliance with company policies and regulations. Analyzing performance data to identify areas for improvement. Auditing tickets and sending weekly team performances. Hold weekly team meetings for the client updates and opportunities of the team. LANGUAGES

ENGLISH

FILIPINO

College of Subic Montessori

2015 - 2018

Communication

IQOR Inc, Angeles City, Pampanga — CSR

September 2017 – August 2018

Assisting customers throughout the ordering process, helping with order placement, modifications, and package tracking. Additionally, addressing and resolving issues such as order discrepancies, damaged items, incorrect shipments, and billing discrepancies. Managing return requests, processing returns, and issuing refunds or exchanges in accordance with company policies. Providing detailed product information and guidance to aid customers in making informed purchasing decisions. Customer Service Representative

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