Customer Service Data Analytics
Resume:
ABOUT ME
I am a highly organized and detail-oriented individual seeking
employment that will enable me to apply my problem-solving skills and leverage my previous customer service experience for the benefit of the organization.
RONA MAGALLANES
https://www.onlinejobs.p
h/jobseekers/info/128846
4
********@*****.***
1Purok 6 New San Jose
Dinalupihan, Bataan 2110
October 2020 - September 2021
Taskus, Pampanga– Teammate (Trust and Safety)
Reviewing and analyzing transactions for potential irregularities, such as high-value orders, multiple account accesses, or unusual payment methods. Data analytics tools are employed to detect patterns and anomalies in transaction data that could indicate fraudulent activity. Additionally, customer identities are verified using various methods, including two-factor authentication or identity verification services, to ensure they are legitimate users.
December 2018 – August 2020
Genpact LLC, Balanga,Bataan — Process Associate/CSR Assisting clients with bank-related tasks, such as opening or closing accounts and making account changes. Additionally, providing help with financial transactions like deposits, withdrawals, fund transfers, and check cashing while ensuring accuracy and security. Resolving customer concerns, including billing discrepancies, unauthorized transactions, and account disputes, is a priority, with a focus on prompt and satisfactory solutions.
WORK EXPERIENCE
SKILLS
Trainable
Flexible
Time Management
Can work under minimal
supervision
Command to providing
total quality work
Active Listening
EDUCATION
BS Bachelor of Science in
Business Administration
TRAINING ATTENDED
On-the-job Training
Government Service Insurance
System
2018
September 2021- October 20, 2023
Taskus, Pampanga — Quality Analyst
Ensuring compliance with company policies and regulations. Analyzing performance data to identify areas for improvement. Auditing tickets and sending weekly team performances. Hold weekly team meetings for the client updates and opportunities of the team. LANGUAGES
ENGLISH
FILIPINO
College of Subic Montessori
2015 - 2018
Communication
IQOR Inc, Angeles City, Pampanga — CSR
September 2017 – August 2018
Assisting customers throughout the ordering process, helping with order placement, modifications, and package tracking. Additionally, addressing and resolving issues such as order discrepancies, damaged items, incorrect shipments, and billing discrepancies. Managing return requests, processing returns, and issuing refunds or exchanges in accordance with company policies. Providing detailed product information and guidance to aid customers in making informed purchasing decisions. Customer Service Representative
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