KARL FULK

832-***-**** ad1h9v@r.postjobfree.com Houston, TX 77070

LinkedIn: www.linkedin.com/in/karl-fulk

Portfolio: https://web.edapp.com/login Username: HireKarl Password: Password! PROFESSIONAL SUMMARY

Innovative organizational development leader with expertise driving workforce performance improvement initiatives through comprehensive training programs. Trusted business partner well- versed in building high-performing operations teams to facilitate critical training projects with a focus on internal team development. Committed to delivering award-winning programs that streamline the learning experience, promote knowledge retention, and generate quantifiable results. EXPERIENCE

Director of Store Training September 2022 – August 2023 Tailored Brands, Houston, TX

● Set vision for store employee and leadership development for men’s fashion retailer.

● Improved employee onboarding training program to refocus on customer experience and brand identity.

● Designed a robust maintenance and continuous improvement strategy to ensure internal content is relevant and consistently meets the evolving needs of the team.

● Collaborated with sales leadership and operations to identify specific training needs and tailor programs as needed to address and improve knowledge gaps.

● Consulted on content, delivery, and reporting for all organizational DE&I training.

● Owned learning operations and system upgrades for Tailored Learning Center (LMS). Training and Development Manager February 2021 – September 2022 Moss and Associates, Fort Lauderdale, FL

● Created training department for Solar Utility EPC.

● Cataloged skill requirements by role and created role-based development paths.

● Created train-the-trainer program for on-site labor supervisors.

● Steered RFP for learning management system (LMS); implemented companywide.

● Managed Workday Learning Management System including updating, loading, and certifying course training.

● Ensured execution of required Safety training and record keeping supporting worker safety initiatives and on-site owner inspections.

Director of Learning Operations July 2016 – June 2020 Mattress Firm, Houston, TX

● Owned learning operations for award-winning Mattress Firm University. Led team of 5 system admins and content creators.

● Evaluated and selected onboarding and training platforms.

● Drove content developers’ and learners’ adoption and comprehension of all systems.

● Analyzed and imparted reporting data through dashboards.

● Consulted on learning ROI and strategies for future programs based on comprehensive data.

● Identified correlations between new hire orientation learning program and associate’s sales performance by analyzing program efficacy, evaluating associated costs, benchmarking sales metrics, and creating dashboard to share data.

● Facilitated L&D efforts and change management initiatives related to launch of new sales and buying process. Designed interactive online coursework, in-person learning events, and live virtual training for associates. Improved total sales and profit margins amongst markets that adopted the new process.

Learning Technologies Manager February 2010 – June 2016 Mattress Firm, Houston, TX

● Oversaw system administration.

● Served as Technical Writer to document standard operating procedures (SOPs).

● Researched, evaluated, and selected content development tools; launched Articulate 360.

● Selected and integrated media infrastructure to incorporate video production into learning content.

● Transitioned vendor-provided content to in-house best practice sharing site for associates. Enabled capacity to produce large-scale broadcast events that outperformed audience and quality limitations of standard webinar software.

● Steered RFP process for selection of learning management system (LMS); implemented companywide. Captured 99% adoption by sales division, saved $2M through overhaul of onboarding model, reduced vendors’ costs $1M+ for in-person product launches, and improved retention 13% by adding online learning as pre-work for in-person events. Business Analyst October 2008 – January 2010

Mattress Firm, Houston, TX

● Partnered with marketing team to select and implement new backend service for commercial websites.

● Aligned with learning & development and IT teams to create video best-practice sharing website.

● Teamed with communication and IT teams to select and implement company intranet. Business Analyst October 2008 – January 2010

Chico’s FAS, Fort Myers, FL

● Led implementation of 2 ERP systems in various roles, from gathering requirements to creating support documentation.

● Managed intranet design and execution, including system administration, content development, and partnering with SMEs to gather and deliver content. SKILLS

Leadership Project Management Program Management Process Improvement Performance Improvement Business Analysis Data Analysis System Implementation System Integration Leadership Development Learning Analysis Instructional Design System Administration Technical Writing Virtual Instructor Led Training Training Facilitation User Experience Design Gamification of Learning Content Development Content Curation

TECHNICAL ACUMEN

Adobe eLearning Articulate 360 Workday Axonify Kahoot! Lectura Office 365 Power BI Saba

Cornerstone Salesforce SharePoint Tableau Wrike Smartsheet Taleo Ultipro Lawson Python HTML

EDUCATION

Bachelor of Arts, English August 1990 - June 1995

University of Kentucky, Lexington, KY

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